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How do I register at IQOS.com ?

To register at IQOS.com visit IQOS.com and click create account at the profile icon on the top right navigation. Then, you must enter your email, create a password, and verify your age.

To login to your IQOS account, visit IQOS.com and click Sign In on the profile icon on the top right of the navigation. Enter the email and password that you registered with.

How do I login to my IQOS account? Why I cannot login? Why can’t I login? / Why cannot I login?

I don't know my user ID

The login ID (user ID) is the email address you entered when registering an account. If you have an idea, please enter it again at the login screen or password reset screen and try to log in.

I forgot my password

You can reset your password, click here.

When you press Next, you will receive an email to reset your password. Open the URL in the email and enter the new password you want to set. Enter the password twice to confirm.

*You must complete the procedure within 30 minutes.

I haven't received my password reset email yet

Please try the following method:

  1. You will receive email from IQOS.
  2. Receive an email with URL.
  3. Receive HTML formatted emails.
  4. Check if the email is in the junk or email folder.

If the email that appears is not clear, please check the settings so that HTML formatted emails can be displayed.

 I can't log in even though I entered my ID and password correctly

Please try the following method:

  1. Confirm that the email address registered when creating the account is included in the user ID.
  2. Sign in with another browser.
  3. Empty your browser cache.
  4. Change password.
  5. Please log in again after a while.