On day 12 (two days before the end of your trial) we will email you and ask you choose from the following options:
Keep
If you would like to keep IQOS that’s great! You don’t need to do anything. We will automatically take the payment for the cost of the device chosen (£29 for IQOS 3 DUO) from your account on the 25th day after your trial order was placed. Don’t worry, we will notify you by email two days prior to taking the payment and on the day we take the payment so there are no surprises.
Extend
Need more time? Not a problem. Simply let us know via call or live chat and we’ll happily extend your trial by seven days. Please be aware, trials cannot be extended if you do not inform us of your desire to extend your trial before the 25th day after your trial order was placed.
Return
If IQOS is not right for you, that’s absolutely fine. Simply inform us of your decision to return IQOS so we can suspend the automatic final payment and provide you with your returns label. Use your returns label to post your trial kit [including all parts i.e IQOS Pocket Charger, IQOS Holder, AC Power Adaptor, USB Cable & Cleaning Tool] back to us excluding any HEETS. Please ensure we receive your device within 38 days from the date your order was placed. For more details around the return process, please see “Trial returns & Refunds” FAQ.
How to inform us
Keep
If you would like to keep IQOS that’s great! You don’t need to do anything. We will automatically take the payment for the cost of the device chosen (£29 for IQOS 3 DUO) from your account on the 25th day after your trial order was placed. Don’t worry, we will notify you by email two days prior to taking the payment and on the day we take the payment so there are no surprises.
Extend
Need more time? Not a problem. Simply let us know via call or live chat and we’ll happily extend your trial by seven days. Please be aware, trials cannot be extended if you do not inform us of your desire to extend your trial before the 25th day after your trial order was placed.
Return
If IQOS is not right for you, that’s absolutely fine. Simply inform us of your decision to return IQOS so we can suspend the automatic final payment and provide you with your returns label. Use your returns label to post your trial kit [including all parts i.e IQOS Pocket Charger, IQOS Holder, AC Power Adaptor, USB Cable & Cleaning Tool] back to us excluding any HEETS. Please ensure we receive your device within 38 days from the date your order was placed. For more details around the return process, please see “Trial returns & Refunds” FAQ.
How to inform us
- Call: 0800 432 0000 (option 1)
- Live Chat: IQOS.com
