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How to Create an IQOS User Account

How to create an IQOS Account?

Adult users may register directly on our website through the login section. Select "create an account " to get started. After registering, you should receive an email with a verification code. Verify your account to complete the sign-up process. You must be 18+ to create an account and purchase IQOS. 

Have you already got an IQOS account? Click "login ", then enter your email address and password. If you have forgotten your password, you can request a new one, 

Is your account for IQOS signed in and​ ready to order? Follow the link to learn how. 

Why do I need to create an account when ordering from 

Registration is mandatory for purchases at, so that we can verify your age. 

If you buy products in IQOS stores or through the IQOS advisor, registration is not mandatory. However, you will need to prove that you are of legal age (18+).   


Why become an user?

As an adult user or adult smoker switching from cigarettes, an IQOS account gives you full access to additional support, such as: 

  • Accidental Damage Coverage*  
  • Rapid Replacement Service**  
  • International assistance  
  • Personalised Support  
Once you are a member, register your device to receive additional support.  

* During the warranty period, the extended warranty includes a one-time replacement, per device registered on your account and for any accidental damage not covered by the voluntary warranty. In the event of a partial or complete replacement of your device under the extended warranty, the device will still continue to be covered by the warranty period of the voluntary warranty valid from the date of the initial purchase. 

** This applies in the case of a malfunctioning of your IQOS device during the warranty period. Next day delivery in Mainland GB if the replacement order is done by 8pm. 

How do I sign in to my IQOS account?  

Click "Login " on the homepage, then enter your email address and password. Forgot your password? Follow the link and fill in your details. Adult users should receive an email with instructions on creating a new password. 

Are you still struggling to log in? Go to the ​​service and support page.  

Relevant information 

Contact IQOS service and support.

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