Back all questions Your IQOS device

How do I reset my IQOS 3 device?

Press and hold your IQOS Pocket Charger button for 10 seconds and then release it. The battery status light will fade in, blink twice, and then turn ON to confirm the reset.
IQOS 3 Device Reset

Was this information helpful?

Glad to know this article helped

Thank you for letting us know

Let's chat

Can’t find what you’re looking for?

Contact our Customer Care team

Live chat hours

  • Monday to Friday 8am to 10pm
  • Saturday and Sunday 10am to 6pm