IQOS Originals DUO Pocket Charger
IQOS Originals DUO Holder
IQOS Cleaner
IQOS Cleaning Sticks
USB-C Cable
AC Power Adaptor

The IQOS warranty lasts for 12 months/14,600 cycles (whichever comes first) for IQOS Originals DUO. A cycle represents each charge of the holder or charger. You can check how many cycles your device has been through in the IQOS Store.
As well as your 12-month warranty, register your IQOS device online to benefit from care you can count on, including our Accidental Damage Cover and free, next-day replacements.*
Find out more about the benefits, subject to device registration.

*Next day in mainland UK if ordered by 8:00pm.

Please see our terms and conditions for more information.

Next Day Delivery
• Free next day delivery on orders worth £30.00 or more
• Place your order before 8:00pm to get it the next day
• For orders under £30.00, a delivery charge of £3.95 applies

Exclusions Include:
• Public Holidays
• Circumstances outside our control (such as weather conditions)
• Two day delivery areas

Two Day Delivery Areas
A two day delivery service is provided to the following areas, excluding weekends.
• Northern Ireland
• Isle of Man
• Outer Hebrides, Shetlands & Orkney

All orders placed on Friday, Saturday and Sunday will be delivered on Tuesday

Note: We currently do not offer a delivery service to the Channel Islands.

Returns Information
• You may return unopened items sold and fulfilled by IQOS.co.uk within 14 days of delivery for a full refund.

• All returns are inspected upon receipt, and appropriate refunds will be processed within 10 working days.

• Please complete the return section of the delivery note and include it in your parcel to ensure your exchange or refund can be processed.

• See our our terms and conditions for further information on our returns policies or contact IQOS Care.

How to Return
In Store
Take your item to an official UK IQOS store with your order confirmation or invoice and the card used to make the purchase.

By Post
Contact IQOS Care to arrange your return. Complete the return sections of your delivery note and include it in your parcel, attaching the pre-paid Royal Mail Returns postage label provided. Please obtain a receipt as proof of postage.

Collect+
Contact IQOS Care to arrange your return. Complete the returns section of the delivery note and include it in your parcel, attaching the pre-paid Collect+ Returns postage label provided. You can find your nearest drop point by visiting the Collect+ website.