How to resolve IQOS CLUB issues with points
What is special about having IQOS CLUB points?
IQOS CLUB unlocks exclusive benefits and rewards for IQOS users to enjoy. IQOS users who are not in IQOS CLUB are missing out on benefits such as early access to new product launches, prize draws, regular surprises and gifts, invitations to special community events, exclusive member pricing on selected products and much more. Registration and membership to the IQOS CLUB is free of charge.
You collect Status Points with every activity you complete through IQOS CLUB including registering your device, taking quizzes, or recommending IQOS to adult smoker friends.
The number of Status Points you collect helps you climb up the tiers and unlock better benefits and rewards:
· Silver Tier: By registering for the IQOS Club, you will automatically start with silver status. This includes 5% off HEETS or TEREA purchases on IQOS.com, free delivery when you spend over £30 and points on every purchase.
· Gold Tier: With Gold tier and from 1500 Status Points collected, you will get 7% off HEETS or TEREA purchases on IQOS.com, free next-day delivery when you spend over £30 and points on every purchase.
· Platinum Tier: You will achieve the Platinum tier with 3000 status points and get 10% off HEETS or TEREA purchases.
Common IQOS CLUB points issues
· Technical glitches:
Sometimes the IQOS website may experience technical difficulties. This can prevent you from accessing your points or completing the redemption process.
· Account issues:
If there’s a problem with your account like incomplete profile information or verification issues, you cannot register for IQOS CLUB.
Incorrect IQOS CLUB point balance
· Points not credited:
You might notice that the IQOS CLUB points from your recent purchase or activity have not yet been added to your account. Points are credited slower than expected, causing confusion and frustration.
· Incorrect point balance:
Sometimes, the point balance displayed in your account doesn’t match the points you’ve earned.
If you’re having issues with your IQOS CLUB points balance, you can contact our Customer Care Team who will be happy to help.
Ensure you registered successfully with the IQOS CLUB
If you are unable to log in to IQOS Club, please check that your password is correct. If you have forgotten your password, click on "Forgot password" in the login window. Just follow the instructions. We will then send you an email with which you can reset your password. You can then log back into the IQOS Club.
Keep track of your IQOS CLUB points
When you made a purchase or completed an activity but noticed that your points balance didn’t change, this can often be traced back to a delay in the system updating your points.
· Double-check your purchase receipts and any promotional details after 1-2 days, if there is no change.
· Ensure that your purchase was eligible for points and that you followed the correct procedure.
· Keep track of your purchases and activities that earn points. If you notice a discrepancy, take a screenshot of your purchase history and points balance.
· If everything checks out, it’s time to contact customer with your details – they can manually adjust your points if necessary.
The exclusive rewards, enhanced support, and community ties that come with membership make it a valuable resource for anyone who joins the IQOS CLUB.
By joining the IQOS CLUB, you can look forward to getting the ongoing support of a brand that values your loyalty.
