Got a question?

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Orders & Commercial Information

Iqos.com offers free delivery on all orders and national wide.
You can use my orders page to check the status of your order, you will also receive SMS to track your order or you can contact our customer service through live chat or FB messenger and we will gladly help.
You will have to cancel your order and place a new one.
You can return your order through the website and you can contact us via webchat on iqos.com or Facebook messenger. We will be glad to assist you.
You can contact us via webchat on iqos.com or Facebook messenger. We will be glad to assist you.
You can contact us via webchat on iqos.com or Facebook messenger. We will be glad to assist you.
Yes you can cancel via contacting IQOS customer care.
If your order is still processing, you can change the address by contacting IQOS customer care.
Yes you can reach out to our customer service via live chat, Facebook messenger, and calls and they can order on your behalf.
Once you place the order.