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Refunds & Returns

You can return your order through the website and you can contact us via webchat on iqos.com or Facebook messenger. We will be glad to assist you.

Since the order was placed through our e-commerce channel, return must be done online. 

You can contact us via webchat on iqos.com or Facebook messenger. We will be glad to assist you.

If you have paid by Credit Card it depends on the bank, it takes from 7 to 10 days to reflect.

If cash on delivery takes around 4-5 days.

You can use your order number or the confirmation email you got from iqos.com