Hands opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

How to use

Hands holding IQOS originals Duo device above coffee table.

IQOS App

Update your device to the latest software with the IQOS app in your account to get the best experience. 

Start IQOS App

Turquoise IQOS Originals Duo device on a laptop.

Software Update

You can now update your software easily without registration – in just a few steps.

Update now

IQOS Originals Duo holder with HEETS stick and pocket charger in red color, on a coffee table.

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

More about warranty

Hands holding a turquoise IQOS Originals device and a mobile phone.

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Hands holding turquoise IQOS Originals Duo device and mobile phone.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Discover now

Woman opening an IQOS box delivered to her home.

Deliveries and Returns

When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.

Learn more

Turquoise IQOS Originals Duo device on a notebook next to glasses.

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

Man holding IQOS Originals Duo device in Turquoise in one hand and a mobile phone in the other hand.

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Find answers

Turquoise IQOS Originals One device on a coffee table.

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

How to use

Hand holding a mobile phone, upgrading IQOS Originals ONE heated tobacco device firmware.

IQOS App

Update your device to the latest software with the IQOS app in your account to get the best experience. 

Start IQOS App

Hands typing on laptop while holding IQOS Originals ONE heated tobacco device.

Software Update

You can now update your software easily without registration – in just a few steps.

Update now

Hands covered in paint holding a Turquoise IQOS Originals ONE heated tobacco device.

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

More about warranty

Turquoise IQOS Originals One device on a desk next to a tea cup.

Accidental damage coverage 

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Hands holding a mobile phone and IQOS Originals One device, researching about intrnational assistance

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.   

Discover now

IQOS box home delivery.

Deliveries and Returns

When will your order arrive? How does return shipping work? All important information about delivery and returns summarized for you.

Learn more

Hands holding a coffee cup and a turquoise IQOS ORIGINALS ONE device

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

Hands holding a mobile phone and IQOS Originals One device, searching for IQOS FAQs

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Find answers

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips

How to use

IQOS App

Update your device to the latest software with the IQOS app in your account to get the best experience. 

Start IQOS App

Software Update

You can now update your software easily without registration – in just a few steps.

Update now

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights. 

More about warranty

Accidental damage coverage 

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Discover now

Deliveries and Returns

When will your order arrive? How does return shipping work? All important information about delivery and returns summarized for you.

Learn more

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service

Find a store

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you

Find answers

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

How to use

IQOS App

Update your device to the latest software with the IQOS app in your account to get the best experience.

Start IQOS App

Software Update

You can now update your software easily without registration – in just a few steps.

Update now

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

More about warranty

Accidental damage coverage 

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Discover now

Deliveries and Returns

When will your order arrive? How does return shipping work? All important information about delivery and returns summarized for you.

Learn more

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Find answers

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

How to use

IQOS App

Update your device to the latest software with the IQOS app in your account to get the best experience. 

Start IQOS App

Software Update

You can now update your software easily without registration – in just a few steps.

Update now

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

More about warranty

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Discover now

Deliveries and Returns

When will your order arrive? How does return shipping work? All important information about delivery and returns summarized for you.

Find answers

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Learn more


Create an IQOS account, register your device, unlock your extended care and privileges.

Register now

Something we haven’t covered?

There are several ways you can reach us.

Something we haven’t covered?

There are several ways you can reach us.



Live Chat
Facebook support
YouTube support

Chat with one of our experts at any time via the IQOS live chat.

Let's chat

Find easy and helpful tips and tricks or contact us directly.

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Support around the clock:

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Live Chat

Chat with one of our experts at any time via the IQOS live chat.

Let's chat

Facebook support

Find easy and helpful tips and tricks or contact us directly.

Follow us

YouTube support

Support around the clock:

Discover our how-to-videos

Subscribe now