First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more 

Online-diagnostic tool

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. 

Learn more

IQOS Care Plus

Your IQOS perfectly protected. Benefit from our free and comprehensive additional services for your IQOS device.

Learn more

Deliveries and Returns

When will your order arrive? How does IQOS return work? Everything important about delivery and returns summarized for you.

Learn more

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know. Free replacements are also possible there.

Learn more

Voluntary Warranty

From us to you: We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, upate your device to the latest firmware with the IQOS app.

Learn more 

Accidental damage coverage 

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more 

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Online-diagnostic tool

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. 

Learn more

IQOS Care Plus

Your IQOS perfectly protected. Benefit from our free and comprehensive additional services for your IQOS device.

Learn more

Deliveries and Returns

When will your order arrive? How does IQOS return work? Everything important about delivery and returns summarized for you.

Learn more

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know. Free replacements are also possible there.   

Learn more

Voluntary Warranty

From us to you: We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, upate your device to the latest firmware with the IQOS app.

Learn more 

Accidental damage coverage 

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Online-diagnostic tool

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device.

Learn more

IQOS Care Plus

Your IQOS perfectly protected. Benefit from our free and comprehensive additional services for your IQOS device.

Learn more

Deliveries and Returns

When will your order arrive? How does IQOS return work? Everything important about delivery and returns summarized for you.

Learn more

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know. Free replacements are also possible there.   

Learn more

Voluntary Warranty

From us to you: We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights

Learn more

Firmware Upgrade

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, upate your device to the latest firmware with the IQOS app.

Learn more 

Accidental damage coverage 

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

Something we haven’t covered?

There are several ways you can reach us.

Use our live chat

Chat to our IQOS experts in real time. They’re available every day from 8:00-21:00. Just send us a message and we’ll answer within seconds. 

Let's chat


Facebook us

We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

Our Facebook Page

Visit us on YouTube

Support around the clock, with interesting how-to videos and up-to-date tutorials: You’ll find many helpful videos on our YouTube channel.

Our YouTube Channel

icons-64-help-light-theme.svg

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through our FAQ


Give us a ring

Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

Get in touch