First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more 

IQOS App

Update your device to the latest software with the IQOS app in your account to get the best experience. 

Learn more 

Software Update

You can now update your software easily without registration – in just a few steps.

Learn more

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

Accidental damage coverage 

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Learn more

Deliveries and Returns

When will your order arrive? How does return shipping work? All important information about delivery and returns summarized for you.

Learn more

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Find answers

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more 

IQOS App

Update your device to the latest software with the IQOS app in your account to get the best experience. 

Learn more 

Software Update

You can now update your software easily without registration – in just a few steps.

Learn more

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

Accidental damage coverage 

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Learn more

Deliveries and Returns

When will your order arrive? How does return shipping work? All important information about delivery and returns summarized for you.

Learn more

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Find answers

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more 

IQOS App

Update your device to the latest software with the IQOS app in your account to get the best experience. 

Learn more 

Software Update

You can now update your software easily without registration – in just a few steps.

Learn more

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

Accidental damage coverage 

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Learn more

Deliveries and Returns

When will your order arrive? How does return shipping work? All important information about delivery and returns summarized for you.

Learn more

Professional Device Cleaning

A clean device can make a difference. Drop into one of our stores and enjoy our complimentary professional cleaning service.

Find a store

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Find answers


Create an IQOS account, register your device, unlock your extended care and privileges.

Register now

Something we haven’t covered?

There are several ways you can reach us.

Live chat

Chat with one of our experts at any time via the IQOS live chat. 

Let's chat


Facebook support

Find easy and helpful tips and tricks or contact us directly. 

Follow us

YouTube support

Support around the clock: Discover our how-to-videos.

Subscribe now