Man holding an IQOS ILUMA while using a smartphone.

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A man opening a box from IQOS while sitting on a sofa.

First Steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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A woman holding an IQOS ILUMA Prime charger.

IQOS Web-App

Update your device to the latest software with the IQOS Web-App in your account to get the best experience. 

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A human using a laptop and an IQOS ILUMA Prime charger placed beside it.

Software Update

You can now update your software easily – in just a few steps.

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IQOS ILUMA Prime on a note book.

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

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Smartphones and an IQOS ILUMA Prime on a table.

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

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A table holding travel documents and an IQOS ILUMA Prime holder and charger.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

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Someone receiving an IQOS box and holding it in both hands.

Deliveries and Returns

When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.

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A man using his laptop while holding an IQOS ILUMA Prime charger.

Online-diagnostic

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.

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Two people having a coffee while holding their smartphone.

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

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A woman opening an IQOS box and holding the package of an IQOS ILUMA device.

First Steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Woman using an IQOS ILUMA and her smartphone.

IQOS Web-App

Update your device to the latest software with the IQOS Web-App in your account to get the best experience. 

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An IQOS ILUMA in gold on a table with people sitting around it.

Software Update

You can now update your software easily – in just a few steps.

Update now

A vivid group of people sitting at a table and one is passing an IQOS ILUMA around.

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

A desk with an IQOS ILUMA plugged into an IQOS ILUMA charging station.

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

A table holding travel documents and an IQOS ILUMA device.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

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Someone receiving an IQOS box and holding it in both hands.

Deliveries and Returns

When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.

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Different people at a table holding an IQOSL ILUMA, a smartphone and a coffe mug.

Online-diagnostic

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.

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A woman holding an IQOS ILUMA device.

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

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A man inserting a TEREA Heatstick into an IQOS ILUMA One.

First Steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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A woman holding an IQOS ILUMA One.

IQOS Web-App

Update your device to the latest software with the IQOS Web-App in your account to get the best experience. 

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An IQOS ILUMA One plugged into a charging dock.

Software Update

You can now update your software easily – in just a few steps.

Update now

IQOS ILUMA ONE used by a woman outside.

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

A man holding  an IQOS ILUMA One device while his arm rests on his knee.

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

A table holding travel documents and an IQOS ILUMA device.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Learn more

Someone receiving an IQOS box and holding it in both hands.

Deliveries and Returns

When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.

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An IQOS ILUMA ONE device besides a laptop.

Online-diagnostic

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.

Launch diagnosis

A man holding an IQOS ILUMA One in his left hand.

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

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A man opening a box from IQOS while sitting on a sofa.

First Steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

A woman holding an IQOS Originals Duo while working on a laptop at a desk.

IQOS Web-App

Update your device to the latest software with the IQOS Web-App in your account to get the best experience. 

Learn more

IQOS Originals Duo on a laptop keyboard.

Software Update

You can now update your software easily – in just a few steps.

Update now

An IQOS Originals Duo holder and charger on a coffee table.

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

A man opening an IQOS Originals Duo charger while holding a smartphone in his other hand.

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Blue shirt wearing man holding an IQOS Originals Duo and a smartphone.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Learn more

Someone holding an IQOS parcel in this hands.

Deliveries and Returns

When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.

Learn more

IQOS Originals Duo holder and charger positioned on a table beside a smartphone.

Online-diagnostic

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.

Launch diagnosis

A man holding an IQOS Originals Duo and a smartphone in his hands.

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

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Coffee table with coduments and an IQOS Originals One.

First Steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

Woman using a smartphone and a laptop with an IQOS Originals One on it.

IQOS Web-App

Update your device to the latest software with the IQOS Web-App in your account to get the best experience. 

Learn more

Woman using a laptop while holding an IQOS Originals One with her other hand.

Software Update

You can now update your software easily – in just a few steps.

Update now

A blueish shimmering IQOS Originals One holder an a table.

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

Wooden table with a glas tea mug and an IQOS Orignials One holder on it.

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Woman holding a blue smartphone and an IQOS Originals One holder.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Learn more

Someone receiving an IQOS box on his doormat.

Deliveries and Returns

When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.

Learn more

A mans hand showing an IQOS Originals One holder whil resting on his knee.

Online-diagnostic

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.

Launch diagnosis

Someone holding his smartphone in one hand and an IQOS Originals One holder in his other hand.

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Find answers

An IQOS 3 DUO holder and charger device.

First Steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

An IQOS 3 DUO holder and charger device.

IQOS Web-App

Update your device to the latest software with the IQOS Web-App in your account to get the best experience. 

Learn more

An IQOS 3 DUO charger.

Software Update

You can now update your software easily – in just a few steps.

Update now

An IQOS 3 DUO charger on his side.

Voluntary Warranty

We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.

Learn more

An IQOS 3 DUO holder.

Accidental damage coverage

If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

An IQOS 3 DUO holder and charger on the side.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.

Learn more

An IQOS 3 DUO holder and charger in brilliant white.

Deliveries and Returns

When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.

Learn more

An IQOS 3 DUO in brilliant gold.

Online-diagnostic

Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.

Launch diagnosis

An open IQOS 3 DUO charger showing an IQOS 3 DUO holder.

FAQs

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you. 

Find answers

Create customer account, add IQOS device and activate all additional services and benefits.

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Got more questions?

You can contact us in several ways.

Got more questions?

You can contact us in several ways.



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Live Chat

Chat with one of our experts anytime via IQOS Live Chat.

Start chat


Facebook Support

Find easy tips and tricks or write us directly.

Follow us

YouTube Support

Support around the clock:
explore practical how-to videos.

Subscribe now