Care you can count on.
We couldn’t find any matches.
Unfortunately we couldn't find any results for this search term. Please check the spelling or try a more general search term.
Your search results
First Steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
IQOS Web-App
Update your device to the latest software with the IQOS Web-App in your account to get the best experience.
Voluntary Warranty
We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.
Accidental damage coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.
Deliveries and Returns
When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.
Online-diagnostic
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.
FAQs
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
First Steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
IQOS Web-App
Update your device to the latest software with the IQOS Web-App in your account to get the best experience.
Voluntary Warranty
We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.
Accidental damage coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.
Deliveries and Returns
When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.
Online-diagnostic
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.
FAQs
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
First Steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
IQOS Web-App
Update your device to the latest software with the IQOS Web-App in your account to get the best experience.
Voluntary Warranty
We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.
Accidental damage coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.
Deliveries and Returns
When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.
Online-diagnostic
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.
FAQs
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
First Steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
IQOS Web-App
Update your device to the latest software with the IQOS Web-App in your account to get the best experience.
Voluntary Warranty
We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.
Accidental damage coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.
Deliveries and Returns
When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.
Online-diagnostic
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.
FAQs
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
First Steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
IQOS Web-App
Update your device to the latest software with the IQOS Web-App in your account to get the best experience.
Voluntary Warranty
We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.
Accidental damage coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.
Deliveries and Returns
When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.
Online-diagnostic
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.
FAQs
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
First Steps
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
IQOS Web-App
Update your device to the latest software with the IQOS Web-App in your account to get the best experience.
Voluntary Warranty
We provide you with a voluntary 12-month warranty on your IQOS device in addition to your statutory warranty rights.
Accidental damage coverage
If you accidentally damage your IQOS device, we’ll replace it for free so you can continue enjoying your IQOS moments with one less thing to worry about.
International Assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll help you.
Deliveries and Returns
When will your order arrive? How does IQOS return shipping work? All important information about delivery and returns summarized for you.
Online-diagnostic
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS device. Around the cloack.
FAQs
Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.
Create customer account, add IQOS device and activate all additional services and benefits.
Got more questions?
You can contact us in several ways.
Got more questions?
You can contact us in several ways.
 |
 |
 |
Live Chat |
Facebook Support |
YouTube Support |
Chat with one of our experts anytime via IQOS Live Chat. |
Find easy tips and tricks or write us directly. |
Support around the clock: explore practical how-to videos. |
|
Live ChatChat with one of our experts anytime via IQOS Live Chat. |
|
Facebook SupportFind easy tips and tricks or write us directly. |
YouTube SupportSupport around the clock: |
|
|
