Care you can count on.
Privileges to inspire you.


Create an IQOS account, register your device, unlock your extended care and privileges.

Register now

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Try.

Try IQOS for free with our experts in-store or at home with our IQOS trial offer.

 

Try IQOS at home

Try at home for 30 days free of charge with our IQOS trial offer.

Discover IQOS In-store

Discover IQOS now at a store near you.

Flavor range

Be inspired by the variety of our products.

Refer IQOS to your friends¹.

With our referral program, you benefit from sharing your IQOS journey with friends.

Refer a friend

1Adult smokers who would otherwise continue to smoke or use other nicotine products.

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Get support.

Get all-round support and expert tips from the moment you choose IQOS.

First steps with IQOS

Use, charge and clean IQOS right.

Online-diagnostic tool

Check and fix your IQOS device or request a replacement.2

Accidental damage coverage

Immediate replacement of your IQOS device, in case you accidentally damage it.2

See support services

2Services available upon device registration.

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Enjoy privileges.

Enjoy unforgettable experiences, pre-sales, surprises and exclusive rewards in the IQOS Club. Refer IQOS to your friends1 and earn extra benefits for both of you.

Join IQOS Club

Refer IQOS to your friends1.

Refer a friend

1Adult smokers who would otherwise continue to smoke or use other nicotine products.

Got a question?
Find the answer in our FAQs.

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Something we haven’t covered?

There are several ways you can reach us.

Something we haven’t covered?

There are several ways you can reach us.



Live Chat
Facebook support
YouTube support

Chat with one of our experts at any time via the IQOS Live Chat.

Let's chat

Find easy and helpful tips and tricks or contact us directly.

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Live Chat

Chat with one of our experts at any time via the IQOS Live Chat.

Let's chat

Facebook support

Find easy and helpful tips and tricks or contact us directly.

Follow us

YouTube support

Support around the clock:

Discover our how-to-videos

Subscribe now