FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns. Thus, extra puffs might not apply to all adult consumers and/or experiences.
FlexPuff may not be activated because of one of the following reasons:
Incorrect stick: The device is designed to only work with SMARTCORE STICK™. If you use any other product, the experience duration may be impacted or may not start.
Incorrect stick insertion: ensure you insert your SMARTOCRE STICK™ the right way. Insert the SMARTCORE STICK™ to the line on the filter with filter facing outside.
Dirt or objects in the heating chamber: check the heating chamber for broken sticks or other debris or objects. Do not insert any sharp objects in the heating chamber to avoid damaging your device. [Link to – ILUMA Stick remover]
- Device malfunction: Reset your device. If has not resolved the issue, please, contact us or visit the nearest IQOS™ Store for assistance. [insert contact details]
Flex Puff deactivated in IQOS App: activate FlexPuff feature via IQOS App
[How to activate advanced features in IQOS App?]
- If you take large puffs, FlexPuff is unlikely to be activated as a lot of aerosol is used during the experience.
Additional Things To Do
