By default, on a new device, the AutoStart is activated. Preheating should start automatically (AutoStart), or, by pressing the Button for 1 second.
If you experience difficulties starting your experience automatically upon stick insertion, check the following:
Discharged device:
The device should be sufficiently charged (at least one solid white light).
Charge the device with the compatible charging cable and AC Power Adaptor.
-If fully discharged, the device lights may take a few seconds before turning on.
A full charge takes approximately 90min. The 4 lights will turn solid white and then turn off when fully charged.
Device is locked:
De-activate the device lock via IQOS App.
Device is outside the optimal temperature range:
The operating temperature range for the IQOS ILUMA i™ devices is 0°C - 40°C. If used outside of its operating range, an experience could be interrupted or not starting.
Bring the device to the optimal temperature range.
Auto-start is de-activated:
Open the IQOS App and ensure AutoStart is activated and Device Lock is de-activated.
Incorrect stick or incorrect stick insertion:
The device is designed to only work with SMARTCORE STICK™. If you use any other product, the experience duration may be impacted or may not start.
Ensure that the SMARTCORE STICK™ is fully inserted (approximately up to the line).
To confirm that the experience has started, the device will vibrate.
Additional Things To Do
