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What is the returns policy if I purchase a device online?

https://www.iqos.com/ae/en/terms-sales.html The returns policy entitles you to return a purchased item within 14 days from the date you receive the order 

Devices must be returned in the original packaging and be unopened.

You can initiate a return order by calling us on 800694767.* 

*For more details, see Terms of Sale.

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