If your IQOS device breaks or stops working while you're away from home, we're here to help. If you're eligible for a device exchange and you're in a country where IQOS is available, we'll provide you with a replacement device*. International support is available in more than 65 countries.
* Service options, availability of IQOS devices and their components, response times and delivery times may vary by country. General terms and conditions apply.
* Service options, availability of IQOS devices and their components, response times and delivery times may vary by country. General terms and conditions apply.
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