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How does the international support work?

If you need support abroad, contact us via the free telephone number of the IQOS Customer Care Center +800 2559 2559*. Before you call, please make sure you have your full temporary address (ie hotel name and address) handy. Your device may already be registered, but if not, register it today and enjoy our international support service whenever you're on the go.

This service is offered for the duration of your IQOS contractual warranty valid in the country of purchase.

Connection restrictions may occur with some mobile operators. Should this unlikely event occur, please call +41 21 547 88 88*.

*Call charges may apply, please check with your operator.

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