Care you can count on.

Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.

Discover more

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Get support

Get all-round support from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Support via video call or live chat*

Enjoy one-to-one support as you get set up with your device with your personal IQOS coach.


Online troubleshooting tools for you to fast-track fixing your device.

See support services

*Services available upon device registration. Terms and conditions apply.

Got a question? Find the answer in our FAQs.

See FAQs

Something we haven’t covered?

There are several ways you can reach us.

Use the live chat

Chat with IQOS Experts  in real time. Just send them a message and get your questions answered.

Chat Now

Connect on Facebook 

Feel free to message with any questions and get them answered.  9.00 - 19.00 

IQOS Facebook Page

Send a tweet

Tweet your questions to get them answered. 9.00 - 19.00

Tweet IQOS


Send an email

Write to us. Our inbox is never too full.

Email IQOS

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQ


Visit the IQOS Customer Care channel

IQOS Youtube channel