The new IQOS ILUMA: What does it mean for previous IQOS generation users?

IQOS 05/12/2023

A smiling woman with an IQOS ILUMA device

The newest heated tobacco device – IQOS ILUMA – is now available in the Philippines! But what does it mean if you own a previous IQOS generation device such as IQOS Originals, IQOS 3 DUO/Multi, or IQOS 2.4 PLUS?

With the arrival of IQOS ILUMA, our support for previous IQOS devices has not changed either.

Customer care remains

What remains for the current IQOS Originals adult users is the support of our customer care.

IQOS Customer Care will still be available for you. If your device is not working and eligible for replacement, we will replace it for you free of charge.

We also continue to provide international assistance for IQOS owners in over 40 countries where IQOS devices are sold. All benefits from the membership in the IQOS CLUB also remain.

The HEETS^TM tobacco sticks will remain available for purchase. However, they cannot be used with the new IQOS ILUMA device – only the TEREA tobacco sticks are designed to be used with this series.

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The revolutionary IQOS ILUMA series

IQOS ILUMA’s new SMARTCORE INDUCTION SYSTEMTM is completely bladeless, with easy tobacco stick insertion. The metal heating element heats the tobacco to the right temperature from within the TEREA tobacco stick. It unlocks the taste of real tobacco without any smoke or ash and less smell than cigarettes.

The main bonus? ILUMA is bladeless and TEREA tobacco sticks are fully sealed and leave no tobacco residue, so no broken blades or cleaning, ever.

IQOS ILUMA is designed to be used with TEREA sticks. Do not use IQOS ILUMA and TEREA sticks with previous IQOS generations as this may cause damage to your device.

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Important Information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.

_{IQOS are only for adult smokers who otherwise wish to continue to use tobacco or nicotine containing products.}

_{This article is for general information and educational purposes. Some of the information in this article is based on external, third-party sources and we make no representations or warranties of any kind regarding the accuracy, validity or completeness of such information.}