IQOS ILUMA i PRIME Breeze Blue on display

Care you can count on.

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IQOS ILUMA i PRIME Garnet Red on an outdoor dining table

First steps

Learn how to use your IQOS ILUMA i PRIME device and find quick tips.

Find out more

IQOS ILUMA i PRIME Breeze Blue with turquoise background

FAQs

Find a response to your most common questions.

Find out more

Hands exchanging IQOS ILUMA i Devices

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.

Find out more

Unboxing of IQOS ILUMA i PRIME Breeze Blue

Accidental Damage Coverage

Get a free device replacement if yours is accidentally damaged.

Find out more

Hand holding an IQOS ILUMA i PRIME

International Assistance

Get support when you're away from home.

Find out more

IQOS ILUMA i PRIME Garnet Red with turquoise background

Warranty Cards

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Hand holding an IQOS ILUMA i Breeze Blue

First steps

Learn how to use your IQOS ILUMA i device and find quick tips. 

Find out more

IQOS ILUMA i Breeze Blue Holder in it's Charger

FAQs

Find a response to your most common questions.

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ILUMA i devices stacked on a table

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.

Find out more

Hand holding an IQOS ILUMA i Box

Accidental Damage Coverage

Get a free device replacement if yours is accidentally damaged.

Find out more

Hand holding IQOS ILUMA i Holder Breeze Blue

International Assistance

Get support when you're away from home.

Find out more

IQOS ILUMA i Green on display

Warranty Cards

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Hand holding an IQOS ILUMA i ONE Breeze Blue

First steps

Learn how to use your IQOS ILUMA i ONE device and find quick tips.

Find out more

Touch display of IQOS ILUMA i ONE Breeze Blue

FAQs

Find a response to your most common questions.

Find out more

IQOS ILUMA i ONE Midnight Black and Green on a table

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i ONE device.

Find out more

Top part of IQOS ILUMA i ONE Violet

Accidental Damage Coverage

Get a free device replacement if yours is accidentally damaged.

Find out more

Front part of IQOS ILUMA i ONE Green

International Assistance

Get support when you're away from home.

Find out more

Hand holding an IQOS ILUMA i ONE Breeze Blue

Warranty Cards

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

First steps

Using IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS, and find quick tips

Using IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS, and find quick tips

Learn more

Learn more

Troubleshooting

Sometimes a quick check is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

Sometimes a quick check is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

Learn more

Learn more

Rapid Replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long
for a new device to arrive without having to leave
your home.

Learn more

International Assistance

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

First steps

Using IQOS ILUMA is easy. Learn how to use and
charge your IQOS, and find quick tips.

Using IQOS ILUMA is easy. Learn how to use and
charge your IQOS, and find quick tips.

Learn more

Learn more

Troubleshooting

Sometimes a quick check is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Sometimes a quick check is all it takes. Let us help you troubleshoot your IQOS ILUMA device.

Learn more

Learn more

Rapid Replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long
for a new device to arrive without having to leave
your home.

Learn more

International Assistance

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

First steps

Using IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips.

Using IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips.

Learn more

Learn more

Troubleshooting

Sometimes a quick check is all it takes. Let us help
you troubleshoot your IQOS ILUMA ONE device.

Sometimes a quick check is all it takes. Let us help
you troubleshoot your IQOS ILUMA ONE device.

Learn more

Learn more

Rapid Replacement

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long
for a new device to arrive without having to leave
your home.

Learn more

International Assistance

Get support on holiday or a business trip. We're only ever just a call away.

Learn more

First steps

Using IQOS is easy. Learn how to use, clean and
charge your device to experience the best of IQOS.

Using IQOS is easy. Learn how to use, clean and
charge your device to experience the best of IQOS.

Learn more

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.

Learn more

Learn more

Accidental Damage Coverage

If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying
smoke-free moments with no ash to worry about.  
*Terms and conditions apply.

Learn more

Rapid Replacement

If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.

If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.

Learn more

Learn more

International
Assistance

We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from
home. Services vary from country to country.

Learn more

Complete Service:
Professional Device
Care

Get professional device diagnosis and deep cleaning
to keep your IQOS device at its peak performance.

Learn more

First steps

Learn how to use, clean, charge and easily take care
of your lil SOLID Ez.

Find out more

Complete service

Professional maintenance for your lil SOLID Ez.

Professional maintenance for your lil SOLID Ez.

Find out more

Find out more

FAQs

All your lil SOLID Ez questions answered.

All your lil SOLID Ez questions answered.

Find out more

Find out more

First Steps

Using IQOS 3 is easy. Learn how to use, clean, and
charge your IQOS 3, and find quick tips.

Using IQOS 3 is easy. Learn how to use, clean, and
charge your IQOS 3, and find quick tips.

Learn more

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 device.

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 device.

Learn more

Learn more

Accidental Damage Coverage

If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying
smoke-free moments with no ash to worry about.  
*Terms and conditions apply.

Learn more

Rapid Replacement

If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.

If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.

Learn more

Learn more

International
Assistance

We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from
home. Services vary from country to country.

Learn more

Professional Device Cleaning

A clean device can make a difference. Drop
into one of our stores and enjoy our
complimentary professional cleaning service.

First Steps

Using IQOS 3 MULTI is easy. Learn how to use, clean,
and charge your IQOS 3 MULTI, and find quick tips.

Using IQOS 3 MULTI is easy. Learn how to use, clean,
and charge your IQOS 3 MULTI, and find quick tips.

Learn more

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 MULTI device.

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 MULTI device.

Learn more

Learn more

Accidental Damage Coverage

If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

Learn more

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long
for a new device to arrive or even leave your home.

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long
for a new device to arrive or even leave your home.

Learn more

Learn more

International
Assistance

If you are on a holiday or travelling for work in a
country where IQOS is available and your device is
damaged, let us know and we'll send you a
replacement for free*.

Learn more

Complete service:
Professional Device
care

Get a full professional maintenance for your IQOS device at any IQOS store.

Learn more

First Steps

Using IQOS 2.4 PLUS is easy. Learn how to use, clean, and charge your IQOS 2.4 PLUS, and find quick tips.

Using IQOS 2.4 PLUS is easy. Learn how to use, clean, and charge your IQOS 2.4 PLUS, and find quick tips.

Learn more

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 2.4 PLUS device.

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 2.4 PLUS device.

Learn more

Learn more

Accidental Damage Coverage

If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying
smoke-free moments with no ash to worry about.  
*Terms and conditions apply.

Learn more

Rapid Replacement

If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.

If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.

Learn more

Learn more

International
Assistance

We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from
home. Services vary from country to country.

Learn more

Complete service:
Professional Device
care

Get a full professional maintenance for your IQOS device at any IQOS store.

Learn more

First Steps

Using IQOS 2.4 is easy. Learn how to use, clean, and
charge your IQOS 2.4, and find quick tips.

Using IQOS 2.4 is easy. Learn how to use, clean, and
charge your IQOS 2.4, and find quick tips.

Learn more

Learn more

Troubleshooting

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 2.4 device.

Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 2.4 device.

Learn more

Learn more

Accidental Damage Coverage

If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying
smoke-free moments with no ash to worry about.  
*Terms and conditions apply.

Learn more

Rapid Replacement

If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.

If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.

Learn more

Learn more

International
Assistance

We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from
home. Services vary from country to country.

Learn more

Complete service:
Professional Device
care

Get a full professional maintenance for your IQOS device at any IQOS store.

Learn more

lil solid 2.0

First steps

Using lil SOLID 2.0 is easy. Learn how to use, clean,
and charge your lil SOLID 2.0 for the best smoke-free
experience.

Using lil SOLID 2.0 is easy. Learn how to use, clean,
and charge your lil SOLID 2.0 for the best smoke-free
experience.

Learn more

Learn more

lil solid 2.0

Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long
for a new device to arrive or even leave your home.

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long
for a new device to arrive or even leave your home.

Learn more

Learn more

lil solid 2.0

Complete service:​
Professional device
care

Get a full professional maintenance for your
lil SOLID 2.0 at any IQOS store.

Learn more

Want to chat?

We’re here for you in-store or at your fingertips. You choose.

 

Store locator

Find your nearest IQOS store with our store locator

Phone

Give us a call at 1800-81-0958.

 

E-mail

Write to us. Our inbox is never too full.

 

Facebook

Visit our page and chat to an IQOS expert.

IQOS ILUMA™ is designed to be used only with SMARTCORE STICKS™. Do not use IQOS ILUMA™ and SMARTCORE STICKS™ with previous IQOS™ generations or lil, as this may cause damage to your device.

Visit important information.