IQOS orders
Everything to know to easily place, track, and manage IQOS orders - all in one place.
Your IQOS order. Your way.
Whether you want to try out a new IQOS device, or personalise your IQOS with accessories, we make it simple for you to confidently buy what you want.
IQOS Stores
Get to know IQOS first-hand and find your perfect match with expert advice.
Product availability may vary by channel. Some devices may only be available on our website or in IQOS Stores.
Place IQOS orders in a few easy steps.
Life moves fast; too much to do, not enough time. That’s why we offer a quick online process to effortlessly place IQOS orders with flexible ways to pay and the ability to manage and track orders at your fingertips.
Keep an eye on your order.
We’ll email confirmation with all the details you need to track orders. You can log in to your profile at any time to check your order status.
Once logged in, you’ll find:
Order details
- Order number (unique ID).
- Date the order was placed.
- Items ordered: Products, quantity, and item-specific status.
- Order status: Processing, out for delivery, or delivered.
Billing information
- Payment method used.
- Total cost, and delivery fee.
- Any discounts applied.
Delivery information
- Delivery method and address.
- Estimated delivery date.
- Tracking number and link to monitor.
Please note:
- At the time of delivery, you will need to show your ID for age verification.
- No-one else can accept IQOS deliveries on your behalf.
Easily manage your order online.
Once you place an order, we’ll email confirmation with all the details you need to track delivery and stay in the loop. You can also log in to your IQOS profile at any time see your order status.
IQOS deliveries made easy.
Need to know how IQOS deliveries work? Get all the details on delivery options and how to track orders.
Quick payments and easy refunds.
We offer trusted payment methods. And if you change your mind, we can refund you if conditions are met.
Check payment or refund status
Choose any of our secure payment options:
- Bank card (credit/debit): Visa or Mastercard
- Direct debit (FPX)
- eWallet (Touch N' Go, GrabPay, DuitNow QR, ShopeePay, Boost)
- Pay Later with Grabpay
Please note:
- At the time of delivery, you will need to show your ID for age verification.
- No-one else can accept IQOS deliveries on your behalf.
Enjoy an instant, one-time saving when you enter a valid discount code at checkout.
No code? Smile because we run special offers online and in-store to give you even better deals. Find a discount code in our emails or browse online for a bargain – either way, the device you want and the accessories you love can be yours for less.
Types of IQOS discount codes
Promo codes
Subscribe to our IQOS emails to get promo codes or find them on our website for special offers. When shopping online, enter an IQOS promo code at checkout in the promo code box to apply your discount instantly. Keep in mind, our promo codes may have an expiration date and can’t usually be combined with other offers.
Referral codes
When you register an IQOS account online, a unique referral code is created for you to share with your adult smoker friends who are keen to stop smoking and start their smoke-free journey. You will be rewarded RM30 for each successful referral (up to 15 referrals) while your adult smoker friends enjoy RM60 off their first IQOS device.
FAQs about orders.
First select the IQOS ILUMA model that you wish to buy. You’ll need to choose your preferred device colour and add to cart. After adding the items to your cart, a confirmation message will appear.
If you mistakenly entered a product into your cart, select 'Remove' under the single product at the shopping basket. Your cart will be updated automatically.
If you have a discount code, you can enter it on the shopping cart page in the section 'Enter the promo code', and after applying the code, a message will appear to inform you of the correct entry. To proceed with the payment, select 'Proceed to checkout'. Enter your details and your shipping address and finally select your preferred payment method. At this point you will be directed to the final page with a summary of your order.
After placing the order, you will receive two emails: the first communication will include the summary of the order and confirmation of payment; the second communication will include the delivery details of your order once the order has been dispatched. If you don't receive these, check your Spam folder.
To place an order on IQOS.com, you must be a registered user. You can register directly on our website, in the 'Sign in / Register' section, by selecting 'Register'. At the end of the registration, you will receive an email with a code to enter to validate your email and confirm your profile. Once your email address is verified, you will need to complete an age verification check before purchasing online.
If you already have an IQOS account, instead, simply log in with your email address and password. If you have forgotten your password, click on 'Forgot your password' to receive an email that will allow you to create a new one.
To cancel an order, kindly contact our IQOS Customer Care Team at 1800-81-0958 or contact.my@iqos.com
If you have already received your order, you have the right to change your mind and return the product no later than 14 days after the day on which you received the product.
Yes, you can track your order. Once your order has been packed and dispatched for delivery, it will be updated in the 'My Orders' section of your account. As your parcel is then processed and fulfilled by our third-party carrier (City-Link Express) you will continue to receive tracking updates.
