Care you can count on.
We’re by your side as you take the next step on
your journey with IQOS.
Create an IQOS account, link
your device now to unlock
your extended care and
support.
Experience IQOS
In-store guided trials, guidance and support.
Discover IQOS in-store
Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
Get support
Get all-round support from the moment you choose IQOS.
Online guidance
How-to videos, step-by-step guidance and techniques to help you get the best from your device.
Troubleshooting*
Online troubleshooting tools for you to fast-track fixing your device.
*Services available upon device registration. Terms and conditions apply.
Enjoy privileges
Be welcomed into a world of exclusive offers, inspiring ideas and unforgettable experiences, made to inspire you.
Rewards and privileges
Enjoy special offers on your favourite products, rewards for referring a friend* to IQOS and more.
*Adults who would otherwise continue to smoke or use other nicotine products.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
