IQOS account.

Benefits of creating an IQOS profile.

Signing up for an IQOS account allows you to self-service on the go.

To create your IQOS account:

1. Click the button or profile icon.

2. Enter your email or mobile, and password. 

3. Check your email for a verification link or code. 

4. Complete the age verification process.

5. Follow any additional prompts to finalise your account.

Create my IQOS account

Please note: 

You can delete your IQOS account at any time. Simply log in and go to ‘My details’.

Age verification process during sign-up

While signing up, you'll need to provide a valid form of government-issued ID, such as your national identification card or driver's license. Your ID information is securely shared with a third-party database provider, which verifies your age against government records.

Please note:

Your ID information is encrypted and only used for verification purposes only. It is deleted after 24 hours.

Benefits of registering your IQOS device.

Linking your IQOS to your online profile lets you manage your device effectively, access services, and get personalised support.

To register your IQOS device:

1. Sign up or log in to your IQOS account.
2. Navigate to ‘My devices’.
3. Click on ‘Add device’ and enter the serial number.
4. Upload Proof of Purchase to verify your device warranty
5. Click ‘Submit’.

Register my IQOS device

Important information to ensure proper device registration

Devices bought directly from us may be auto-registered. Check registered devices

The serial number can be found on the original packaging, Holder, or Pocket Charger.

Register multiple IQOS devices by adding each serial number.

Before registering a secondhand device, ask the previous owner to unpair it from their account.

Your data, your decision.

You have the ability to log in and delete or edit most personal information. Rest assured, your details are confidential and protected.

Data erasure

Want to erase your IQOS profile? Here's what you need to know:

You can request the deletion of your data through your IQOS profile settings.

Before deletion, any pending activities like open orders need to be resolved.

Once your request is processed, you’ll receive an email within 3 days confirming the status of your data deletion.

After deletion of your IQOS profile, you’ll no longer be able to log in to your account or access related services.

Request data deletion

Data updates and correction

To correct data on your IQOS profile:

1. Log in to IQOS.
2. Navigate to ‘My details’.
3. Edit your personal details, such as your address, and contact information.
4. If you wish, you can also manage communication preferences (opt in/out of marketing emails, etc.)
5. Save changes.

Manage my account data

Please note: 

For security reasons, changing certain data like your date of birth, name and email address will require you to redo the age verification process.

Registration is mandatory to purchase on IQOS.com, this includes an age-verification process to ensure that users can only order if verified to be over the age of 18.​

IQOS collects and uses your personal information to process orders, verify age, and provide customer support. We handle payment and age verification through third parties and do not retain this information. IQOS treats your data as confidential but may disclose it if required by law enforcement or regulatory authorities. For more details, refer to our Privacy Notice.

You might fail age verification for several reasons, such as having changed your name. If you need further assistance with clarifying the issue, contact IQOS customer support.

Yes, you can log in to your IQOS account to find your order number. Once your order has been packed and shipped, you’ll see it in the “My orders” section of your account. You will also receive an order confirmation email with your order number.