Care you can count on.
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Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Troubleshooting
Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i ONE device.
Accidental Damage Coverage
Get a free device replacement if yours is accidentally damaged.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
Troubleshooting
Sometimes a quick check is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.
Sometimes a quick check is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.
First steps
Using IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS, and find quick tips
Using IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS, and find quick tips
Rapid Replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long
for a new device to arrive without having to leave
your home.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
International Assistance
Get support on holiday or a business trip. We're only ever just a call away.
Troubleshooting
Sometimes a quick check is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
Sometimes a quick check is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
First steps
Using IQOS ILUMA is easy. Learn how to use and
charge your IQOS, and find quick tips.
Using IQOS ILUMA is easy. Learn how to use and
charge your IQOS, and find quick tips.
Rapid Replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long
for a new device to arrive without having to leave
your home.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
International Assistance
Get support on holiday or a business trip. We're only ever just a call away.
First steps
Using IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips.
Using IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips.
Troubleshooting
Sometimes a quick check is all it takes. Let us help
you troubleshoot your IQOS ILUMA ONE device.
Sometimes a quick check is all it takes. Let us help
you troubleshoot your IQOS ILUMA ONE device.
Rapid Replacement
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long
for a new device to arrive without having to leave
your home.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
Warranty Cards
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*
International Assistance
Get support on holiday or a business trip. We're only ever just a call away.
First steps
Using IQOS is easy. Learn how to use, clean and
charge your device to experience the best of IQOS.
Using IQOS is easy. Learn how to use, clean and
charge your device to experience the best of IQOS.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS device.
Accidental Damage Coverage
If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying
smoke-free moments with no ash to worry about.
*Terms and conditions apply.
Rapid Replacement
If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.
If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.
Complete Service:
Professional Device
Care
Get professional device diagnosis and deep cleaning
to keep your IQOS device at its peak performance.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
International
Assistance
We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from
home. Services vary from country to country.
First steps
Learn how to use, clean, charge and easily take care
of your lil SOLID Ez.
Complete service
Professional maintenance for your lil SOLID Ez.
Professional maintenance for your lil SOLID Ez.
FAQs
All your lil SOLID Ez questions answered.
All your lil SOLID Ez questions answered.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
First Steps
Using IQOS 3 is easy. Learn how to use, clean, and
charge your IQOS 3, and find quick tips.
Using IQOS 3 is easy. Learn how to use, clean, and
charge your IQOS 3, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 device.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 device.
Accidental Damage Coverage
If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying
smoke-free moments with no ash to worry about.
*Terms and conditions apply.
Rapid Replacement
If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.
If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.
Professional Device Cleaning
A clean device can make a difference. Drop
into one of our stores and enjoy our
complimentary professional cleaning service.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
International
Assistance
We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from
home. Services vary from country to country.
First Steps
Using IQOS 3 MULTI is easy. Learn how to use, clean,
and charge your IQOS 3 MULTI, and find quick tips.
Using IQOS 3 MULTI is easy. Learn how to use, clean,
and charge your IQOS 3 MULTI, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 MULTI device.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 3 MULTI device.
Accidental Damage Coverage
If you accidentally damage your IQOS device, we’ll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long
for a new device to arrive or even leave your home.
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long
for a new device to arrive or even leave your home.
Complete service:
Professional Device
care
Get a full professional maintenance for your IQOS device at any IQOS store.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
International
Assistance
If you are on a holiday or travelling for work in a
country where IQOS is available and your device is
damaged, let us know and we'll send you a
replacement for free*.
First Steps
Using IQOS 2.4 PLUS is easy. Learn how to use, clean, and charge your IQOS 2.4 PLUS, and find quick tips.
Using IQOS 2.4 PLUS is easy. Learn how to use, clean, and charge your IQOS 2.4 PLUS, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 2.4 PLUS device.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 2.4 PLUS device.
Accidental Damage Coverage
If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying
smoke-free moments with no ash to worry about.
*Terms and conditions apply.
Rapid Replacement
If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.
If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.
Complete service:
Professional Device
care
Get a full professional maintenance for your IQOS device at any IQOS store.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
Return
From sending back online orders to Try IQOS and recycling, find all information for easy returns and refunds.
International
Assistance
We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from
home. Services vary from country to country.
First Steps
Using IQOS 2.4 is easy. Learn how to use, clean, and
charge your IQOS 2.4, and find quick tips.
Using IQOS 2.4 is easy. Learn how to use, clean, and
charge your IQOS 2.4, and find quick tips.
Troubleshooting
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 2.4 device.
Sometimes a quick fix is all it takes, let us help you troubleshoot your IQOS 2.4 device.
Accidental Damage Coverage
If your IQOS device is damaged by accident, we'll replace it for free* so you can continue enjoying
smoke-free moments with no ash to worry about.
*Terms and conditions apply.
Rapid Replacement
If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.
If you are entitled for a replacement, you won’t have
to leave your home or wait long for your new device
to arrive with our Rapid Replacement service.
International
Assistance
We’ve got you covered, even if you’re not in Malaysia. Call our dedicated international support helpline for expert IQOS support, whenever you’re away from
home. Services vary from country to country.
Complete service:
Professional Device
care
Get a full professional maintenance for your IQOS device at any IQOS store.
Order
Everything you need to know to easily place, track, and manage IQOS orders – all in one place.
Delivery
From tracking to timing, get all the information to follow your IQOS order’s journey.
First steps
Using lil SOLID 2.0 is easy. Learn how to use, clean,
and charge your lil SOLID 2.0 for the best smoke-free
experience.
Using lil SOLID 2.0 is easy. Learn how to use, clean,
and charge your lil SOLID 2.0 for the best smoke-free
experience.
Rapid Replacement
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long
for a new device to arrive or even leave your home.
If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long
for a new device to arrive or even leave your home.
Complete service:
Professional device
care
Get a full professional maintenance for your
lil SOLID 2.0 at any IQOS store.
