Contact IQOS Care Team

Can`t find what you are looking for or having issues with any of our products?​

We are here for all your questions​

Troubleshooting

Run a quick online diagnostic for your IQOS device. Find solutions and resolve issues easily.​

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Find the answer to the most common questions​

See the most frequently asked questions we receive from our consumers and find the answer you are looking for your device, IQOS services and support​.

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Chat with our IQOS Care Team

Connect with our IQOS Expert through Live Chat any day between 9AM - 6PM.

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Phone

Call our IQOS Care Team from 9am-6pm.

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