Terms & Conditions- IQOS ILUMA i Electric Purple Event

These Terms and Conditions are for the programmes/initiatives deployed in the IQOS ILUMA i Electric Purple Event (“Event”) brought to you by Philip Morris (Malaysia) Sdn Bhd (“Organiser”).

IQOS ILUMA i Electric Purple Event- IQOS Device Sale Terms and Conditions & FAQ

1. What are the product prices for IQOS or VEEV devices at the Event?

During the Event Period and while allocated stocks last, you may purchase a new IQOS ILUMA i or VEEV device at the pricing below exclusively at the IQOS ILUMA i Electric Purple Event.

2. Who is eligible for the purchase of device?

This is open to all nicotine users residing in Malaysia who are 18 years old or above who would otherwise continue to smoke (“Eligible Person”). The purchased device should be registered under you.

3. Can I purchase multiple devices under this Event?

Yes, you may purchase multiple devices under this Event.

4. Where can I find out more information about the IQOS ILUMA i Electric Purple Campaign?

You may find out more here: https://www.iqos.com/my/en/win-electric-dreams-iqos-iluma-i-electric-purple.html

4. What programmes are available at the IQOS ILUMA i Electric Purple Event?

The IQOS VEEV Referral Programme is available at this Event. The 1st ever successful referral made by a Referrer (who are registered IQOS, lil and VEEV users) will enjoy an additional RM50 referral reward, totalling RM100. Please refer to Table A below for illustration.

Table A

Additionally, Eligible Referees (who have never purchased and registered an IQOS, lil or VEEV device with us before) will enjoy special rebates up to 40% off for selected IQOS ILUMA devices during in this Event. Please refer to Table B below for illustration.

Table B

Full terms and conditions of the IQOS VEEV Referral Programme here: Legal | IQOS Malaysia

“Play Electric” Games Terms & Conditions

Guests attending the IQOS ILUMA i Electric Purple Event (“Event”) who are nicotine users residing in Malaysia, aged 18 years and above, and who would otherwise continue to smoke (“Eligible Participant”), are eligible to participate in the “Play Electric” Games and stand a chance to win RM5,000 Klook Travel Vouchers (“Prize”). Guests who are 18 years old and above and who do not use nicotine and representatives of Philip Morris (Malaysia) Sdn Bhd and its affiliates may also participate in the “Play Electric” Games; however, they are not eligible to win the Prize.

The “Play Electric” Game consist of three (3) interactive games available to attending guests, as follows:

1. Portugal- Cargo-Karting: Test your drive, avoid obstacles, and race to the finish line in the fastest time.

2. Dubai- Sleep-in Symphony: Hum along to match the soundwave displayed on the screen.

3. Slovenia- Beats Below Zero: Tap the music elements on the touchscreen in sync with the audio played through headphones.

Each participant is permitted to play once only, and each game has a duration of thirty (30) to forty-five (45) seconds. Upon completing a game, the participant’s programme card will be stamped at the game station to indicate completion. Each participant must insert his/her name and mobile phone number into the gaming system before they can play each game, and this mobile phone number must match the mobile phone number provided at the initial event registration counter.

How to Win?

Each “Play Electric” Game will determine its winners based on the following criteria:

1. Portugal- Cargo-Karting: Winners are determined based on the fastest completion time while navigating the course.

2. Dubai- Sleep-in Symphony: Winners are determined based on volume accuracy/points from matching the soundwave through humming.

3. Slovenia- Beats Below Zero: Winners are determined based on the highest total points achieved from tapping accurately to the beat.

The top three (3) Eligible Participants from each of the three (3) “Play Electric” Games will each receive RM5,000 worth of Klook Travel Vouchers, totaling nine (9) winners. The winners will be determined based on a single eligibility rule. Eligible Participants may only win one (1) Prize, even if they place within the Top 3 rankings on more than one leaderboard.

To validate the identity of each winner, the Organiser shall verify the mobile phone number submitted within the gaming system against the mobile phone number provided at the initial event registration counter (or if this is not available, then against the mobile phone number used during RSVP). The RM5,000 Klook Travel Voucher will only be awarded upon successful verification of a matching phone number within the Organiser’s records. Failure to provide a matching phone number shall result in disqualification, and the Prize will be offered to the next Eligible Participant on the leaderboard.

In the event that an Eligible Participant qualifies for the Top 3 positions on multiple leaderboards, the Prize will be awarded according to the participant’s highest-ranking position across all games. For example, if John is ranked No. 1 in the Dubai- Sleep-in Symphony game and No. 2 in the Portugal- Cargo-Karting game, John will receive the Prize for the Dubai- Sleep-in Symphony game.

If an Eligible Participant holds the same ranking position or identical scores across multiple games, or if two or more Eligible Participants achieve identical scores, the Prize will be awarded to the Eligible Participant whose game completions bears the earliest recorded timestamp (i.e., the game and Eligible Participant who played first). For example, if John is ranked No. 3 in both the Dubai- Sleep-in Symphony game and the Slovenia- Beats Below Zero game, John will win the Prize for the game in which his timestamp was earlier.  Or if John and David both have the same scores and ranked no. 3 in the Dubai- Sleep-in Symphony game but David has the earlier timestamp, then David will win the Prize.

Subsequently, the next Eligible Participant on the respective leaderboard will be awarded the remaining Prize.

Winners are required to claim their prize during the on‑stage announcement. In the event a winner does not claim the prize on stage, the Organizer will contact the winner by 11 February 2026 regarding prize collection. Any prize that remains unclaimed or any winner who is uncontactable by 15 February 2026 will have their prize forfeited.

For the Klook Travel Voucher, the validity is 1 year from the date of the gift card receipt. This travel voucher is not applicable for the following KLOOK product(s): Stay + Bundles, Klook Passes, Bundle & Save Passes, Travel Insurance, Hong Kong Palace Museum Ticket, Hong Kong Science Museum Special Exhibition and other products as may be specified by KLOOK from time to time.​ Upon expiry of the Klook Travel Voucher, any unutilized balance on the Klook Travel Voucher shall be forfeited and no longer capable of being enforced. Expiry of the Klook Travel Voucher shall not affect product(s) already purchased.​ Klook Travel Voucher may only be utilized in the selected currency and payment via the Klook Travel Voucher may only be made in this selected currency. The Organiser will not be replaced/reimbursed the Klook Travel Voucher if lost, stolen, damaged or expired.​

“Want More Voltage?” Zone (Applies to All Guests)

All attending guests are eligible to redeem a Reward at the “Want More Voltage” Zone. To qualify, guests must present their stamp card and follow at least one (1) official IQOS social media account (Facebook or Instagram) prior to redemption.

Rewards at the “Want More Voltage” Zone are randomised. The reward items are digitally shuffled on the backend system, and a prize will automatically reveal on-screen during redemption. Guests will not be able to choose their preferred item.

The list of possible Rewards includes:

i) Packing Cubes

ii) Luggage Scale

iii) Neck Pillow

iv) Eye Mask

v) Cross Body Strap for Phone

All Rewards are subject to availability, offered on a first-come, first-served basis, and are non-transferable, non-exchangeable, and cannot be redeemed for cash or substituted with other items.

General Conditions on “Play Electric” Games and “Want More Voltage” Zone

1. The Organiser reserves the right to disqualify participants or withhold the Prize and/or Reward in cases of suspected fraud or illegal activity.

2. The Prize and/or Reward is non-transferable and non-exchangeable for cash or other goods, whether in part or full. The Organiser reserves the right at its discretion to substitute the Prize and/or Reward with other product of approximately equivalent value at any time without prior notice.

3. To the fullest extent permitted by law, there are no, and the Organiser expressly excludes and disclaims any, representations, warranties, or endorsements, expressed or implied, written, or oral, including but not limited to, any warranty of quality, merchantability or suitability or fitness for a particular purpose in respect of the Prize and/or Reward.

4. The title in the Prize and/or Reward and any risk of loss or damage to the Prize and/or Reward will pass to the receiver upon delivery of the Prize and/or Reward to that receiver. The Organiser shall not be liable for or obliged to recognize or replace any defective, lost, damaged or stolen Prize and/or Reward where such defect, loss, or damage in respect of the Prize and/or Reward is not due to the fault and/or negligence of the Organiser.

5. If the Prize or Reward is supplied by a third-party merchant, the participant acknowledge that such Prize or Reward is also subject to such terms and conditions as may be determined by the merchant and the participant shall comply with such terms and conditions. Any dispute arising from or in connection with such Prize or Reward shall be resolved by the winner directly with the merchant. If any dispute(s) arise out of the merchant’s terms and conditions applicable to such Prize or Reward, the Organiser is not responsible in investigating or resolving the disputes, replacing or cancelling such Prize or Reward as a result of such dispute(s).

IQOS ILUMA i Electric Purple Event Laser Engraving and UV Printing Services Terms and Conditions & FAQ [BMR APPROVED]

1. During the Event Period, the Organiser will also provide Laser Engraving and UV Printing Service (“Service”) to existing registered users residing in Malaysia who have purchased and registered their Eligible Devices at the Event location.

2. This Service is only applicable for IQOS ILUMA and IQOS ILUMA i devices that are registered and linked to the registered user’s profile in the IQOS Database (“Eligible Device”).

3. This Service is provided free of charge.

4. This Service is limited to the Organiser’s design library, which includes designs that are preset and fonts and characters that are offered at the Event Location. Customisation beyond the Organiser’s design library is not permitted.

5. The outcome of this Service will be deemed as final. The Organiser shall not be responsible for any mistakes or errors made by the registered user in terms of the design request after this Service has been performed.

6. To the fullest extent permitted by law, the Organiser hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this Service. You agree that you will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that you may incur, in connection with this Service.

7. Any Eligible Device that has been UV printed and/or laser engraved on (whichever that is applicable) cannot be returned for a refund, exchange, or replacement. Engaging in this Service does not void your IQOS device warranty, your IQOS device warranty coverage will still apply subject to the warranty terms and conditions.

Miscellaneous

1. By participating in this IQOS ILUMA i Electric Purple Event and its related activities and programmes, you agree to be bound by these Terms and Conditions (as modified and varied from time to time). You hereby agree to the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer.

2. The Organiser’s decisions on all matters relating to this Event will be final and binding, including without limitation, any matters pertaining to the related activities and programmes of the Event.

3. The Organiser reserves the right to cancel, terminate or suspend this Event in whole or in part without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organiser shall not warrant any claim or compensation against the Organiser for any losses, damages, liabilities, claims, costs and expenses suffered.

4. The Organiser reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions at the Event. Your continued participation in this Event after such changes signifies your acceptance of the new Terms and Conditions.

5. The Organiser reserves the right not to accept your participation in this Event or any of the related activities and programmes if there is suspicion of fraud or any illegal activity.

6. To the fullest extent permitted by law, the Organiser hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this Event or the Prize and/or Reward. By participating in this Event, you agree that you will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that you may incur, in connection with this Event or the Prize and/or Reward.

7. You may get in touch with IQOS Care Team at 1-800-81-0958 or visit IQOS Authorised Centre for more information. You can find the nearest IQOS Authorised Centre on https://www.iqos.com/my/en/store-locator.html

8. If a court or other authority decides that some of these Terms and Conditions are unlawful or unenforceable, the rest of these Terms and Conditions will continue to apply.

9. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the Malaysian courts.

FAQ’s:

1. Do I need to play all three games to get a Reward?

No. You do not need to play any games or obtain any game stamps to redeem a Reward.
To participate in the Reward redemption at the “Want More Voltage” Zone, guests simply need to:

1. Follow at least one (1) official IQOS social media account (Facebook or Instagram).

2. The system will then shuffle the Reward options and automatically reveal your Reward.

3. Obtain a stamp upon redeeming the Reward.

2. Can I choose which Reward I want?

No. Rewards are assigned randomly through the shuffling prize draw screen. Participants cannot select their preferred Reward. All Rewards are issued on a while stocks last basis, and once a Reward is no longer available, it will not appear in the draw.

3. Can two people share or split a stamp card?

No. Each card belongs to one person only and cannot be shared.

4. Do I need to buy a device to join the games?

No. Anyone can play the “Play Electric” Games. However, only Eligible Participants (nicotine users aged 18+ residing in Malaysia who would otherwise continue to smoke) are entitled to compete to be the top three (3) ranking in any of the “Play Electric” Games for the RM5,000 Klook Travel Voucher prizes.

5. Can someone redeem a Reward on my behalf?

No. Rewards must be redeemed in person. Attending guests are required to show their own proof of following at least one (1) official IQOS social media account (Facebook or Instagram) to complete the redemption. Rewards are strictly non‑transferable, non‑exchangeable, offered on a first‑come, first‑served basis, and cannot be redeemed for cash or substituted with other items.

6. What if I don’t want to follow IQOS on social media- can I still get a Reward?

No. Following at least one (1) official IQOS social media account is a mandatory requirement for Reward redemption. Participants who do not fulfil this requirement will not be eligible to redeem a Reward.

7. Can I win the RM5,000 Klook Travel Voucher without playing the games?

No. The RM5,000 Klook Travel Voucher can only be won by Eligible Participants who participate in the “Play Electric” Games and place within the top three (3) positions on any of the game leaderboards.

8. How will I know if I am on the leaderboard?

The leaderboards will be displayed at the Event. Participants may also request the Event Crew to check their scores.

9. Can I exchange the RM5,000 Klook Travel Voucher for cash?

No. All prizes are non-transferable, non-exchangeable for cash, and cannot be substituted with other items.

10. What happens if I am not present on stage when winners are announced?

If you are not present during the on‑stage winner announcement, the Organiser will contact you by 11 February 2026 regarding prize collection. Please note that if your prize that remains unclaimed or if you are uncontactable by 15 February 2026, then you will be deemed to have forfeited the prize.

11. How are winners determined if I achieve top scores in multiple games or if participants have the same score?

Each participant is entitled to one (1) RM5,000 Klook Travel Voucher only. Winner determination follows the steps below:

1. Highest Score Priority
If you achieve top scores in more than one game, the prize will be awarded for the game where you recorded the higher score.

2.  If Scores Are Identical
If the scores are the same across the games you played, or if two or more participants have identical scores, the winner will be the participant who completed the game earliest based on timestamp.

3. Next Eligible Participant Rule
For any game where the top participant has already been assigned a prize or tied scores are resolved, the prize will then be awarded to the next eligible participant on that game’s leaderboard.

12. Does the “Play Electric” Games give me a chance to win a trip to Dubai, Slovenia, or Portugal?

No. The “Play Electric” Games do not offer trips to Dubai, Slovenia, or Portugal as prizes. The country themes are purely part of the contest’s creative concept linked to the global Electric Purple campaign. The RM5,000 Klook Travel Voucher Prize is exclusive to this event only and is not part of the wider Electric Purple campaign.

For full details on the Electric Dream campaign, you may find out more here: https://www.iqos.com/my/en/win-electric-dreams-iqos-iluma-i-electric-purple.html

Terms of use for IQOS Customer Support Website

Last updated: February 1, 2024

Introduction

You have been guided here in connection with your use of the IQOS Customer Support Website (the “Website”) that is operated by a member of the Philip Morris International group of companies.

Who are we? We are a member of the Philip Morris International group of companies.

How do you accept these terms? If you use the Website, you accept these terms of use (“Terms”). If you do not agree to be bound by these Terms, do not use the Website. These Terms will be drawn to your attention before you log on to the Website for the first time. These are important provisions relating to your use of the Website: you should read them before using the Website as they are binding on you.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE WEBSITE.

Further terms: If you wish to use certain sections of this Website, those may be subject to other terms and notices. If this is the case, this will be brought to your attention and in some situations you may be required to read and confirm your acceptance of any such items before continuing.

Changes to these Terms: We may amend these Terms from time to time. If we do, we will notify you of such changes the first time you log on to the Website following such changes. If you then continue to use the Website, your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

Use of the Website

The Website is intended to be used by adults aged 18 years and above residing in Malaysia (“Intended User”). If you do not meet these requirements, you must not use the Website.

To set up an account for the Website, you must give us some personal information to enable us to verify your eligibility to use it. Typically, this will be name, age, NRIC (or equivalent document), country of residence and e-mail address/telephone number. We will process this in accordance with our Privacy Policy (see the “Privacy and Cookies” section below for more information.)

Registration and your information

If you want to use the Website, you’ll have to create an account. You should do this before you purchase an IQOS device. It’s important for you to provide us with accurate, complete and up-to-date information for your account. You agree to keep it accurate, complete and up-to-date. You agree that you won’t disclose your account password to anyone. You’re responsible for all activities that occur under your account, whether or not you know about them.

You may not use anyone else’s password or account. You may not attempt to gain unauthorized access to the Website. Should you attempt to do so, assist others to do so, or distribute instructions, software or tools for that purpose, we will close your account without notice to you. If anyone other than you uses your account, we may suspend or terminate your account (see the section entitled “Modification and suspension of the Website” below). You must promptly notify us of any unauthorized use of your username, password or other account information, or of any other breach of security of which you become aware that involves your account or the Website.

Modification and suspension of the Website

We reserve the right to modify, suspend, or terminate operation of or access to the Website, or any portion of it, at our discretion. For example, we may terminate operation of the Website for users if we have reason to believe that the Website is being used by someone who is not an Intended User.

We may also update the Website and change the content at any time. Although we make reasonable efforts to update the information on the Website, note that any content on it may be out of date at any given time, and we are under no obligation to update it.

We may also interrupt the regular operation of the Website, or any portion of it, as necessary to perform routine or non-routine maintenance, to correct errors, or to make other changes.

Use of the Website and Materials

The Website and all its contents (including software, files, graphics, data, images and other material) (“Material”) are the exclusive property of us, our affiliates, or our licensors (or any combination of the foregoing), and are protected by law in Malaysia as well as in other countries.

All intellectual property rights in the Material are reserved by us or our licensors. You may not use, modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, broadcast, edit, adapt or create a derivative work of, or reverse engineer, in any manner, any part of the Website or any Material.

The Website and the Material are provided solely for your personal, private use. You may not use them for any other purposes (for example, you may not use them for business or commercial purposes). Note the paragraph on “Limit of Liability” below.

Linking

The Website may include links to third party websites. These links are provided for your convenience only. As we have no control over such websites, and we do not review them, please note that:

• we do not endorse them, we are not responsible for them, and we make no promise in relation to them: in particular we are not responsible for the terms on which such websites are made available or their privacy practices, their availability, their content, advertising, products, or other materials, services or information on or available from them; and
• if you access any such websites, you do so at your own risk.
• You may not frame, link or deep-link to the Website to any website.

Privacy and cookies

To the extent that in the Website we collect any personal information about you, we will collect and process it in accordance with our Privacy Policy. Please read it to find out more about what personal information we collect about you, how we use it, with whom we share it, how we protect it, your rights and how you can exercise them.

This Website also uses cookies and similar technologies to collect certain visitor information automatically. To learn more about such technologies (including Google analytics cookies), how we use them, and how you can accept or refuse them, please see our Cookie Notice.

You should review our Privacy Policy and Cookie Notice before using the Website and, like these Terms, we may change them at any time.

Disclaimer

Although we do our best to provide an informative Website that will provide you with information on the proper usage, maintenance, and care for your IQOS device, unless where we have expressly set out to the contrary in these Terms, the Website is made available to you on an “as is” basis. Also:

• it is your responsibility – not ours – to ensure that the Website is suitable for your intended purposes when you use it;
• we accept no liability to you in respect of the Website (subject to the paragraph on “Limit of Liability” below); and
• we accept no liability as to the suitability or fitness of the Website in meeting your needs and, to the fullest extent permitted by law, we exclude all express or implied promises and warranties, including:
• that the Website, or any content contained in or delivered via the Website or otherwise made available in connection with the Website, is accurate, complete, timely, up-to-date, suitable, or will operate in an error-free manner;
• that access to the Website will be uninterrupted, or error-free; and
• that the Website, or the computer systems from which the Website is made available, are free of viruses or other harmful components.

Limit of Liability

We do not exclude or limit liability that cannot be excluded or limited by law, liability for death or personal injury caused by our negligence, or liability arising out of our fraudulent misrepresentation or gross negligence.

We will not be liable to you for any loss or damage arising out of your use of the Website in breach of these Terms, or caused by technologically harmful material or actions (such as virus or a distributed denial-of-service attack) that may affect your computer equipment, computer programs, data or other material in connection with your use of our Website or on any website linked to it.

You acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third party equipment and services (including your own device or web browser), and that we do not guarantee, and will not be liable for, these in any way.

We will not be liable for any special, indirect, punitive or consequential losses or damages, or any loss of data, profits, revenues, business, or goodwill.

If you cause a technical disruption of the Website or the systems transmitting the Website to you or others, you agree to be responsible for all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption.

Jurisdiction and Governing Law

The laws of Malaysia (the “Jurisdiction”) govern these Terms and your use of the Website. You irrevocably consent to the exclusive jurisdiction of the courts located in Malaysia for any action to enforce these Terms.

Other important rights that we have under these Terms

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our right to enforce any such failure against you, or that you do not have to comply with those obligations. If we do decide to waive our right to enforce a default or breach of these Terms by you, we will do so only in writing.

Each of the paragraphs of these Terms operates separately. This means that if any court or relevant authority decides that any of them are unlawful, illegal, or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are not intended to give rights to anyone except you and us.

How to Contact Us

Please contact our IQOS Customer Support at 1800-81-0958 or contact us via www.iqos.com if:

• you believe that the Website infringes your intellectual property rights, or that it contains content that is illegal, offensive, or infringes your or a third party’s rights; or
• for any questions you may have about these Terms or the Website.

E-Commerce Order and Return Policy

The terms and conditions under this “E-Commerce” section governs all sales and purchases of products via the Website. All transactions and orders fulfilment arising out of this Website are managed by our appointed E-Commerce partner (which may be changed from time to time without any notice). For more information about our E-Commerce partner, please see Contact Us (“E-Commerce Partner”).

By placing your order on the Website, you agree that the terms and conditions under this “E-Commerce” section shall be entered into between you and the E-Commerce Partner. Philip Morris International group of companies are not responsible for any disputes arising from the sales and purchase of any products through the Website.

The term “we” under this “E-Commerce” section shall refer to the E-Commerce Partner only.

We reserve the right not to accept any orders received by us. Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment and/or suspected fraud
• The identification of a pricing or product description error
• Our inability to deliver to your specified delivery address
• You not meeting the eligibility criteria set out in these Terms, including us suspecting that you are not the age of 18 and above

You can make payment for your order by various methods available on our website. The following terms shall apply to the below types of payment:

Credit Card

• Credit card payment option is available via our Payment Service Provider (“PSP”). Our PSP accepts all major credit cards in Malaysia.

Online Banking

• By choosing this method, payment for the products will be remitted to our PSP’s account for the total amount charged for your order (including any applicable taxes, fees and handling costs). The transaction is only payable in Ringgit Malaysia.
• For the time being, our PSP accepts online bank transfers from all major banks in Malaysia.

E-Wallet

• E-Wallet option is available via our our Payment Service Provider (“PSP”). Our PSP accepts GrabPay, Maybank QRPay, TnGDigital & Boost.

Our PSP handles your credit card and online banking information in accordance with Payment Card Industry Data Security Standards (PCI DSS).

Delivery of the products shall be made to the address specified in your order. If delivery is delayed by more than 10 working days, you may contact us to cancel the order and we will refund you any money paid. We require a person aged 18 years and above to sign for the delivery. Without this, we cannot complete the delivery and our IQOS Customer Support will contact you to make alternative arrangement if delivery is not possible.

You need to keep the receipt of the delivered products in case of future reference to us about it.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provided us and arrange for cancellation of the order, or delivery to an alternative delivery address.

Fast delivery indicates the delivery time of receiving your order may take a minimum of 48 hours upon order confirmation.

The 48-hours delivery is based on the estimated delivery speed of our appointed delivery service provider. It is subjected to unforeseen delays.

We will take all reasonable care to ensure that all details, descriptions and prices of the products appearing on the website are correct. Although we aim to keep the website as up to date as possible, the information including the product descriptions appearing on this website at a particular time may not always be updated.

Returns & Refunds

• Returns are eligible only for orders placed via the IQOS.com E-Commerce section and orders that are registered upon purchase. Orders placed on other e-marketplaces or outlets are not eligible.
• Returns are allowed 14 days upon successful delivery of order.
• Opened, used and unopened packages are allowed.
• You must provide us with your Name, Contact Number, Order Number, Order Date, Reason of Return and a clear image of the item intended for return based on the Returns form.
• If any of the requested details is incomplete, we reserve the right to reject the returns request.
• The device / accessory returned must match the device accessory ordered from IQOS.com, in the Order stated.
• Upon approval of the return request, refund for payments made via credit card/e-wallet principal will take 7-14 working days and will be refunded to your card/e-wallet account.
  Refunds for payments made via online banking will take 7-14 working days from the date you provide us with your bank account details. We will contact you for such purpose.
• We reserve the rights to change the IQOS.com E-Commerce Returns & Refunds Policy without prior notice.

Terms of use and your privacy on this social media page

You may have been redirected here from one of our IQOS social media sites (“social media sites”), for example from the Customer Care pages of one of our Social Media Accounts (e.g. Facebook, PMI’s product brands communication accounts on Instagram, etc.) (in this document, we refer to all those accounts together as “Social Media Accounts”.

The Social Media Accounts are intended for adult smokers who want to continue enjoying tobacco products and PMI’s product brands users residing in Malaysia market and by engaging with our Social Media Accounts. You confirm You fulfill these criteria.

Who we are?

We are a member of the Philip Morris International (“PMI”) group of companies. We have identified ourselves to You, and given our contact details, in the website where this document (“Terms”) is published or on the respective Social Media Accounts accordingly.

How do you accept these Terms?

By using any of our Social Media Accounts, You agree to comply with these Terms. You also agree to comply with any other applicable platforms specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities, Instagram’ Terms of Use, etc.).

Good Conversion Practices and Our Duty to Inform

Before we tell You what You should or shouldn’t do on our Social Media Accounts, here are some things You should know about PMI’s product brands:

PMI offers a variety of quality, scientifically substantiated smoke-free products that are much better choices than continued smoking. Our vision is that our smoke-free products will one day replace cigarettes.

1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether
2. Minors should not use tobacco or nicotine in any form
3. PMI’s smoke-free products are for adults who would otherwise continue to smoke or use other nicotine products
4. We do not offer PMI’s smoke-free products to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free products are not an alternative to quitting and are not designed as cessation aids
5. PMI’s smoke-free products are not risk free and contain nicotine, which is addictive. Switching to a smoke-free product is, however, a better choice than continuing to smoke
6. We support our adult smoke-free product users in their journey to full conversion through education and guidance
7. For consumers to experience the benefits of smoke-free products, they must switch completely and abandon smoking permanently
8. We inform consumers of all relevant safety information about our smoke-free products

Your Contribution

We’ll regularly monitor the Social Media Accounts, responding to and passing on as many useful recommendations as we can. We are glad You are here and expect feedback and passionate conversations but let’s keep it clean and positive.

1. You are responsible for the content You post on Social Media Accounts and we reserve the right to remove any postings that contain:

• Offensive or violent language
• Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
• Links or comments containing sexually explicit content material
• Violations of copyright or intellectual property rights
• Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices
• Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
• Commercial solicitations or the promotion of a competitor
• Confidential information or trade secrets
• Impersonate any person or organization

2. We reserve the right to ban or block a user posting content as described above and for a pattern of inappropriate postings or as otherwise deemed necessary by us, or remove any posts on our Social Media Accounts, if we do not think that a post complies with these Terms or any other applicable platform specific terms of use. And we shall be under no obligation to notify You of any such decision.

3. License to use User Generated Content (“UGC”). We would like to re-use the content that You submit and post. If you would like us to use your content, please send us in Direct Private Message (DM) on our Social Media Accounts.

a) For any UGC that You share with us, you represent and warrant that:

a. You are current user of IQOS and at least 18 years old (if You do not appear in the selected UGC) or at least 25 years old (if you appear recognizably in the selected UGC);
b. The UGC is Your original work and does not violate any intellectual property, personality or other rights which belong to a third party;
c. Your permission to use the UGC under this agreement (“Your License”) does not violate or conflict with Your existing contractual arrangements or applicable laws;
d. Any people recognizably appearing in the UGC including yourself are at least 25 years old, and that You have permission from those people to: i) photograph, record or film them , ii) include their photograph, sound and/or video in the UGC and iii) if applicable, use their names for being shared by PMI and its affiliates for the purposes listed below with no consideration payable to them, and iv) You provide PMI with a copy of their written permission if PMI requests You to do so.

b) You keep all of Your rights to the UGC, but You hereby grant to PMI and its affiliates, a royalty free, perpetual license to use and copy, including for commercial purposes, the UGC for all lawful purposes including marketing, promoting and/or advertising of PMI’s non-combustible brands, as well as thereto related products, services and promotional materials, at PMI’s sole discretion and without any liability or warranties (express or implied) with respect to our use of it, from the date on which You grant PMI and its affiliates Your License.

c) You grant PMI and its affiliates the rights to reproduce, modify, display and prepare derivative works, publicly perform, display, distribute, broadcast, and otherwise use the UGC, in whole or in part in any way PMI (or any of its affiliates) desires, for the above purposes, in any anticipated media for publication and in any geographies.

d) You allow PMI and its affiliates to use the name, nickname, likeness, pseudonym, rights of publicity, voice, live or recorded performance, autograph, photographs and biographical information of You and any other people included in the UGC in accordance with our privacy notice available at https://pmiprivacy.com/en/consumer and that You have notified any other people included in the UGC of these terms.

e) If the UGC infringes any proprietary rights of any third party or defame or invade the privacy or publicity rights of any person, You will indemnify, defend and hold PMI and its affiliates harmless from and against any and all claims, demands, damages, liabilities, losses, costs and expenses arising from or related to this breach.

f) You agree that Your License is voluntary and You are free to enter into it with PMI.

g) You can opt-out from Your License agreement for future UGC at any time by contacting ugc-claims@pmi.com (email id) or by other means following instructions set in the terms of use on our channels, but even after such an opt-out Your License will remain valid and enforceable with respect to any UGC You have granted us Your License and/or posted on our channels, accounts, wherever applicable according to the respective terms of use, before the opt-out. Please consider that processing your opt-out request might take some time, but we will do our best to do it as soon as possible.

h) You can contact ugc-claims@pmi.com (email id) for any queries or clarifications regarding Your License, if You believe Your copyright or intellectual property protected material has been used without authorization or if Your privacy or personality rights have been infringed.

i) Your License will be governed by the laws of Switzerland and will be subject to the jurisdiction of courts in Lausanne, Switzerland, without regard to any international conflict of law provisions, and to the exclusion of the 1980 U.N. Convention on Contracts for the International Sale of Goods.

Remember, posts from You or other people do not necessarily represent the views of Philip Morris International. We do not have responsibility for any content or links shared by You or other people. If You want to share this page or its content with Your own community, please, make sure the people who see Your posts are legal age smokers or adult IQOS users.

LIABILITY AND DISCLAIMERS

Your use of our Social Media Accounts is at Your sole risk. Our social media sites are provided on an "as is" and "as available" basis. Where possible, we may restrict Your access to our Social Media Accounts or any feature or part of them at any time. We disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that material on our social media sites is no infringing; that access to the site will be uninterrupted or error-free; that our social media sites will be secure; or that information on our social media sites will be complete, accurate or timely.

If anyone brings a claim against us related to Your actions or contributions, You will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

To the fullest extent permitted under applicable law, You understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from Your use of or inability to use our social media sites. These include damages for errors, omissions, interruptions, defects, delays, computer viruses, Your loss of profits, loss of data, unauthorized access to and alteration of Your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

Your Privacy

To find out more about how we handle information about you, including what information we collect, the purposes for which we use it, with whom we share it, and how we protect your privacy, please consult https://pmiprivacy.com/en/consumer

Changes to these Terms

We may amend these Terms from time to time without any notice. We encourage You to check these Terms each time You access and use our social media sites in order to stay up-to-date. If you then continue to use our social media sites, Your use will mean you accept the updated Terms. The date at the top of this page shows when these Terms were last updated.

In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

Jurisdiction

The laws of Switzerland govern these Terms and Your use of our social media sites, and You irrevocably consent to the exclusion jurisdiction of the competent courts located in Lausanne, Switzerland, without regard to any international conflict of law provisions, and to the exclusion of the 1980 U.N. Convention on Contracts for the International Sale of Goods.

Right to Assign, No Waivers, Severability

PMI may assign its rights and duties under these Terms to any party at any time without notice to You, unless notice to You is required by applicable law, but this will not affect Your rights or our obligations under these Terms.

Our failure to insist upon or enforce strict performance of these Terms is not a waiver of any of these Terms or PMI’s rights. Users should always assume these Terms apply.

If any provision in these Terms is held invalid or unenforceable, the remainder of these Terms shall continue to be enforceable.

Thanks for reading. Please enjoy our community!

Corporate Terms of Use and Privacy for social media

Social media terms of use and your privacy on this social media page (“Terms”)

We have created our social media sites to foster conversations around who we are, what we do and what it is like to work here. They have not been created to market, advertise or promote our products, brands or securities.

These Terms are intended to ensure that meaningful, constructive, and transparent discussions take place on our social media sites.

By using any of our social media sites, you agree to comply with these Terms. You also agree to comply with any other applicable platform specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities, Instagram’s Terms of Use, etc.).

Our social media sites are not intended for anyone under 18 years of age, and all contributions must be made by people who are 18 years of age or older.

YOUR CONTRIBUTIONS

You are responsible for all contributions you make on our social media sites. We do not make any commitment to respond to every contribution.

We expect all contributions to be polite, and relevant to the topic that is being discussed. Accordingly, your contributions must not:

1. be inappropriate, offensive, abusive, defamatory, racist, hateful, sexist, obscene, homophobic, inflammatory or irrelevant to the topics being discussed;
2. be indecent, sexually explicit or pornographic;
3. be false, inaccurate, misleading or based on rumors;
4. be excessively repetitive or constitute ‘spam’;
5. be threatening;
6. be unlawful;
7. reveal the personal information of any other person;
8. infringe any third party’s intellectual property rights (such as copyright, database rights, trade secrets, confidential information or trademarks);
9. impersonate any other person;
10. offer to sell or solicit an offer to buy any securities of Philip Morris International Inc.;
11. advertise, promote, market or endorse our products and brands; or
12. advertise, promote, market or endorse any other third party, or any third party’s goods, services or brands.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our social media sites constitutes a violation of any applicable law, their intellectual property rights, or of their right to privacy.

The views expressed by other users on our social media sites do not represent our views or values.

MODERATION

We monitor our social media sites to ensure contributions are relevant and comply with these Terms. We are available on our social media sites from Monday to Sunday from 9AM – 6PM

We may (in our sole discretion) prevent any contribution from being posted on our social media sites, or remove any contribution from our social media sites, if we do not think that a contribution complies with these Terms or any other applicable platform specific terms of use. We shall be under no obligation to notify you of any such decision.

One or more violations of these Terms or any other applicable platform specific terms of use may result in your being banned or blocked from our social media sites. Banning or blocking accounts from our social media sites is in our sole discretion.

CUSTOMER SERVICES QUERIES

We do not use our social media sites to respond to customer service queries. Instead, please visit https://www.pmi.com/contact-us for further information on how to submit customer service-related queries.

OUR SOCIAL MEDIA SITES

We do not guarantee that the content we make available on our social media sites is fully accurate, complete, or current. The content is provided for general information only and should not be relied upon or used as the basis for making significant decisions without consulting primary or more accurate, more complete, or more up-to-date sources of information. Any reliance upon the content on our social media sites shall be at your own risk. Our social media sites may contain historical information. Historical information is not necessarily current and is provided for your reference only.

Any “follows,” “likes,” “reposts,” or similar indications by us are not, and should not be construed as being, an endorsement of any kind.

While we have official social media sites on external social media platforms this does not mean that we endorse those platforms or that we are responsible for their products or services.

If you access external social media platforms, you do so at your own risk, and we are not responsible for any losses or other damage you suffer as a result of such use.

You may share content that we post on our social media sites, provided that you do not modify it.

OUR STRUCTURE

Philip Morris International Inc.’s social media sites are operated by the InsidePMI team at Philip Morris Products S.A. Philip Morris International, Inc. is the parent company of Philip Morris Products S.A. The terms “Philip Morris International”, “PMI”, “PMI subsidiaries”, “we”, “us” and “our” refer, as appropriate in the context, to Philip Morris International, Inc., or one or more of its subsidiaries.

COMPLAINTS

If you wish to complain about any contribution posted to our social media sites, please contact our customer care team at contact.my@iqos.com. When you submit a complaint, please outline the reason for your complaint, and specify where the contribution you are complaining about is located. We may request further information from you about your complaint before we process it. We will then review the contribution and decide whether it complies with these Terms.

INTELLECTUAL PROPERTY RIGHTS

We respect the intellectual property rights of others and we expect you to do the same. You warrant that all the content you post on our social media sites is your own original work, or if it is covered by intellectual property rights owned by a third party, you warrant that the owner of the content has granted you permission to use the content consistent with the manner and purpose of your use.

Using our social media sites to distribute unauthorized copies of copyrighted material is strictly prohibited.

Repeat violations of a third party’s intellectual property rights may result in the banning or blocking of your account from our social media sites. We have sole discretion to take any such action. Any action or inaction of us shall not be construed as any endorsement of any intellectual property rights infringement claim.

Please note that by contributing to our social media sites, you are granting PMI a non-exclusive, worldwide, transferable, sub-licensable, royalty-free right to freely use, display, copy, edit, alter, republish, redistribute, or otherwise use your contribution in any way we decide (whether for commercial or non-commercial purposes) in any media or through any distribution method. You are responsible for ensuring that you can grant us this right.

If you think that any work on our social media sites has been copied in a manner that constitutes an infringement of intellectual property rights, customer care team at contact.my@iqos.com

LINKS

On our social media sites we may include links to other sites. Some of them might be operated by us, and some of them might be operated by third parties. These links are provided as a convenience to you and as an additional way to access the information in those other sites. We have not necessarily reviewed all the information on other sites and are not responsible for the content of any other sites or for any products or services that may be offered through other sites. We will not be liable for any loss or damage that may arise from your use of them.

Third-party sites may contain information with which we do not agree. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites.

Different terms and conditions may apply to your use of any linked sites. You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) to which you may have access through links to other sites are the sole responsibility of the person from whom such content originated.

SECURITIES OF PHILIP MORRIS INTERNATIONAL INC.

We are not providing investment advice through our social media sites, and the information and materials available through such sites should not be regarded as an offer to sell, or a solicitation of an offer to buy, any securities of Philip Morris International Inc. If you decide to use any information or material available through such sites in assessing whether to buy or sell securities of Philip Morris International Inc., please be aware that the information and material generally reflect past performance and historical information only, and that such performance and information is not necessarily an indication of future performance.

YOUR PRIVACY

To find out more about how we handle information about you, including what information we collect, the purposes for which we use it, with whom we share it, and how we protect your privacy, please consult https://www.pmiprivacy.com/global/en/consumer/

LIABILITY AND DISCLAIMERS

Your use of our social media sites is at your sole risk. Our social media sites are provided on an "as is" and "as available" basis. Where possible, we may restrict your access to our social media sites or any feature or part of them at any time. We disclaim all warranties of any kind, whether express or implied, including the implied warranties of merchantability, satisfactory quality and fitness for a particular purpose and any warranties that material on our social media sites is no infringing; that access to the site will be uninterrupted or error-free; that our social media sites will be secure; or that information on our social media sites will be complete, accurate or timely.

If anyone brings a claim against us related to your actions or contributions, you will indemnify and hold us harmless from and against all damages, losses, and expenses of any kind (including reasonable legal fees and costs) related to such claim.

To the fullest extent permitted under applicable law, you understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from your use of or inability to use our social media sites. These include damages for errors, omissions, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorized access to and alteration of your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

LAW AND JURISDICTION

The laws of Switzerland govern these Terms and your use of our social media sites, and you irrevocably consent to the exclusive jurisdiction of the competent courts located in Lausanne, Switzerland for any action to enforce these Terms. We recognize that it is possible for you to obtain access to our social media sites from any jurisdiction in the world, and we have little practical ability to prevent such access. Our social media sites have been designed to comply with the laws of Switzerland. The businesses conducted by the subsidiaries of Philip Morris International, Inc. operate in various countries throughout the world and comply with the laws of the particular jurisdictions in which they operate. If any material on our social media sites, or your use of our social media sites, is contrary to the laws of the place where you are when you access it, those social media sites are not intended for you, and we ask you not to use our social media sites. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

CHANGES TO THESE TERMS

We may change these Terms without informing you. It is your responsibility to check periodically for any changes we make to these Terms. Your continued use of our social media sites following the posting of any changes to these Terms means you accept the changes.

IQOS.com Store Activity Terms & Conditions

1. Activities & Gift-with-Purchase ("GWP") stated on the store banner are valid on the IQOS.com Store.

2. All Activities & GWP are limited to the available stock only on IQOS.com Store. Valid for the duration mentioned in our store banner or while supplies last, and on a first-come-first-served basis.

3. Activities & GWP campaign periods are shown on the store banner, indicating the dates and durations of the ongoing activities.

4. Activities & GWP are conditional upon successful completion of the Age Verification process before and during product delivery. Failure to pass the Age Verification renders these Activities & GWP void.

5. The TNG credit provided is not meant to be used for the purchase of any nicotine containing products.

6. Our E-Commerce Partner reserves the right at any time to modify, vary, amend, change and /or update the mechanics of these Activities & GWP vouchers (including but not limited to price, product, GWP, and voucher), Validity Date and these Terms & Conditions without any prior notice.

IQOS Store Lazada Activity Terms & Conditions

1. Activities & Gift-with-Purchase ("GWP") stated on the store banner are valid on the IQOS Store Lazada.

2. All Activities & GWP are limited to the available stock only on IQOS Store Lazada. Valid for the duration mentioned in our store banner or while supplies last, and on a first-come-first-served basis.

3. Activities & GWP campaign periods are shown on the store banner, indicating the dates and durations of the ongoing activities.

4. Activities & GWP are conditional upon successful completion of the Age Verification process before and during product delivery. Failure to pass the Age Verification renders these Activities & GWP void.

5. The TNG credit provided is not meant to be used for the purchase of any nicotine containing products.

VH Distribution Sdn. Bhd. reserves the right at any time to modify, vary, amend, change and/or update the mechanics of these Activities & GWP (including but not limited to price, product, GWP, and voucher), Validity Date and these Terms & Conditions without any prior notice.

Terms and Conditions for lil SOLID / lil SOLID Ez – Warranty (for lil SOLID / lil SOLID Ez devices only)

1. How does lil SOLID 2.0 / lil SOLID Ez warranty work?

lil SOLID 2.0 / lil SOLID Ez warranty is valid for 12 months from the date of purchase.

In the case of a malfunction, we will, at our option (but without affecting your statutory rights), repair or replace any components which are defective in terms of material or workmanship when used in accordance with the associated lil SOLID 2.0 / lil SOLID Ez User Guide and which are subject to a valid warranty period.

If repair is not possible, replacement will be provided with a product of equivalent functionality. To the extent permitted by local law, the replacement color and/or model are subject to such color and/or model availability. In case of replacement of the product under this warranty, any replacement part becomes your property and the replaced part becomes the property of the company or entity which makes the exchange.

The provisions of this warranty are only valid in the country of purchase.

• We will not be able to replace a faulty lil SOLID 2.0 / lil SOLID Ez with a new one in non-warranty cases. (See "What cases are not covered by the warranty" section below for non-warranty cases)
• Care Plus Program does not apply to lil SOLID 2.0 / lil SOLID Ez.
• Please note that lil SOLID 2.0 / lil SOLID Ez does not have an international warranty.

2. What cases are covered by the warranty?

Damage caused by the fault of the manufacturer or by a certain manufacturing defect, but was not caused by your misuse or reckless behavior of the device, could be considered a warranty case

Examples of potential warranty cases:

• Crashes in the lil SOLID 2.0 / lil SOLID Ez software
• lil lil SOLID 2.0 / lil SOLID Ez is not charging
• The lights on the device are blinking red or not blinking at all
• The battery is not holding charge or is damaged in a different way
• You cannot turn on the new device (just purchased)

3. What cases are not covered by the warranty?

Non-warranty damages include those that have occurred due to careless or improper use of the device.

Examples of non-warranty cases:

• malfunction damage caused by normal wear and tear elements;
• cosmetic damages (such as scratches, dents, broken plastic, etc.) that do not impact the functionality of the product;
• damage caused by misuse, abuse, accidents, unsuitable operating environment, natural disasters, power surge, contact with liquids or fire;
• malfunction due to use with non-compatible consumables, power adaptor or cable;
• damage or malfunction caused by attempt to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer;
• damage or malfunction caused by failure to use as described in the associated lil SOLID 2.0 / lil SOLID Ez User Guide;
• normal battery performance depreciation, unless battery failure has occurred due to a defect in materials or workmanship;
• devices containing fully or partially non genuine parts:
• loss or theft of the product or its parts;
• operation of the product in a country for which it was not originally designed or approved.

Where and how to replace lil SOLID 2.0 / lil SOLID Ez

To make a claim under this warranty, please contact your

• Customer Service Centre at 1800-81-0958 for assistance;

or Visit one of our IQOS Authorised Center

• You can find the nearest IQOS Authorised Center on the Store Locator.

ILUMA SERIES Warranty Info

IQOS ILUMA

1. How does IQOS ILUMA warranty work?
   Your voluntary warranty period depends on which country you bought your IQOS in. For Malaysia, you'll get 1 year warranty from the day you purchase your device. All you need to do is to contact our Customer Care (available everyday from 9am to 6pm) to activate your device.
   Such warranty extends to repair or replacement of the holder and/or charger of IQOS ILUMA™ branded products which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim.
   The voluntary warranty does not cover electronic accessories, power adaptor, charging cable.
   If repair is not possible, replacement will be provided with a product or respective component of equivalent functionality. The replacement colour and/or model are subject to such colour and/or model availability. The provisions of this warranty are only valid in the country of purchase.
2. What cases are covered by the warranty?
   The one-year warranty covers manufacturing defects beyond repair for IQOS ILUMA electronic devices.
3. What cases are not covered by the warranty? 
   a. Uninterrupted and error-free functionality of the product.
   b. Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
   c. Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product.
   d. Damage caused by misuse, power surge, improper handling, liquid contact or fire.
   e. Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
   f. Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
   g. Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement.
   h. Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*.
   i. Product containing fully or partially non-genuine parts.
   j. Product for which serial numbers have been removed or altered.
   k. Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided "as-is," without any warranty.
   l. Faults due to improper operation of "autostart" and/or "double-tap" features* that do not impact the functionality of the product.

IQOS ILUMA PRIME

1. How does IQOS ILUMA PRIME warranty work?
   Your voluntary warranty period depends on which country you bought your IQOS in. For Malaysia, you'll get 1 year warranty from the day you purchase your device. All you need to do is to contact our Customer Care (available everyday from 9am to 6pm) to activate your device.
   Such warranty extends to repair or replacement of the holder and/or charger of IQOS ILUMA™ branded products which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim.
   The voluntary warranty does not cover electronic accessories, power adaptor, charging cable.
   If repair is not possible, replacement will be provided with a product or respective component of equivalent functionality. The replacement colour and/or model are subject to such colour and/or model availability. The provisions of this warranty are only valid in the country of purchase.
2. What cases are covered by the warranty?
   The one-year warranty covers manufacturing defects beyond repair for IQOS ILUMA PRIME electronic devices.
3. What cases are not covered by the warranty?
   a. Uninterrupted and error-free functionality of the product.
   b. Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
   c. Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product.
   d. Damage caused by misuse, power surge, improper handling, liquid contact or fire.
   e. Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
   f. Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
   g. Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement.
   h. Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*.
   i. Product containing fully or partially non-genuine parts.
   j. Product for which serial numbers have been removed or altered.
   k. Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided “as-is,” without any warranty.
   l. Faults due to improper operation of "autostart" and/or "double-tap" features* that do not impact the functionality of the product.

IQOS ILUMA ONE

1. How does IQOS ILUMA ONE warranty work?
   Your voluntary warranty period depends on which country you bought your IQOS in. For Malaysia, you'll get 1 year warranty from the day you purchase your device. All you need to do is to contact our Customer Care (available everyday from 9am to 6pm) to activate your device.
   Such warranty extends to diagnose or replacement of the holder and/or charger of IQOS ILUMA™ branded products which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim.
   The voluntary warranty does not cover electronic accessories, power adaptor, charging cable.
   If repair is not possible, replacement will be provided with a product or respective component of equivalent functionality. The replacement colour and/or model are subject to such colour and/or model availability. The provisions of this warranty are only valid in the country of purchase.
2. What cases are covered by the warranty?
   The one-year warranty covers manufacturing defects beyond repair for IQOS ILUMA ONE electronic devices.
3. What cases are not covered by the warranty?
   a. Uninterrupted and error-free functionality of the product.
   b. Malfunction and/or damage caused by normal wear and tear or otherwise due to aging of this product.
   c. Cosmetic damages (such as scratches, dents, broken plastic, etc.) that don’t impact the functionality of the product.
   d. Damage caused by misuse, power surge, improper handling, liquid contact or fire.
   e. Malfunction due to use with non-compatible products, manufactured either by Philip Morris International or third-party manufacturers.
   f. Damage or malfunction caused by attempting to open, modify (including modifications to the firmware) and repair, either by a user or by a service provider not accredited by the manufacturer.
   g. Damage or malfunction caused by failure to use as described in the associated IQOS™ User Guide or in contravention of the firmware license agreement.
   h. Product battery performance degradation. Batteries are consumable parts and their performance degradation and use over time is not a manufacturing or a workmanship defect and is excluded from this warranty*.
   i. Product containing fully or partially non-genuine parts.
   j. Product for which serial numbers have been removed or altered.
   k. Any malfunctions caused by the firmware of the product, including where your product is not using the latest version of the firmware unless these malfunctions have occurred due to a defect in materials or workmanship. Note that in accordance with the terms of the firmware license agreement (which is available on the website above for your relevant market), the firmware is provided "as-is," without any warranty.
   l. Faults due to improper operation of "autostart" and/or "double-tap" features* that do not impact the functionality of the product.

Electric Dreams Contest Terms and Conditions

1. The Electric Dreams Contest (“Contest”) is organised by Philip Morris (Malaysia) Sdn Bhd, Level 25, 1 Powerhouse, No. 1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan (“Organiser”). This Contest is divided into two participation mechanics, based on the registration status of the participants as at 28 January 2026:

a. Referral Leaderboard – open to Existing IQOS Users, i.e. IQOS users who have registered and linked a device on the IQOS database before 28 January 2026.

b. Creative Submission – open to New IQOS Users, i.e. IQOS users who register and link a device on the IQOS database on or after 28 January 2026 (this date inclusive).

2. By participating in this Contest, participants agree:

a. To be bound by these Terms and Conditions, which may be modified from time to time.

b. That they have read and consented to the Privacy Notice available at  https://www.pmiprivacy.com/global/en/consumer/

3. This Contest shall commence from 28 January 2026 and shall end on 31 March 2026, both dates inclusive (“Contest Period”).

4. REFERAL LEADERBOARD – EXISTING IQOS USERS (IQOS USERS WHO HAVE REGISTERED AND LINKED A DEVICE ON THE IQOS DATABASE BEFORE 28 JANUARY 2026)

a. Eligibility

i. The Referral Leaderboard is open to individuals who are Registered IQOS Users residing in Malaysia, who have completed their IQOS registration prior to 28 January 2026, and have at least one IQOS or lil device linked to their account (“Registered IQOS Users”), regardless of the device purchased channel, including IQOS Partner, IQOS Authorised Centre, IQOS.com, or convenience shops

ii. Participants must meet the criteria outlined in the contest mechanics below.

iii. The following persons are not eligible to participate in this Contest:

1. Permanent and contract employees of Philip Morris (Malaysia) Sdn Bhd. (including its subsidiaries and related companies) and their respective immediate family members (eg, spouse, children, parent, brother or sister) are not eligible to participate in this contest.

2. Permanent and contract employees of Concentrix CVG Malaysia Sdn Bhd., including customer care agents.

3. Retail consultants of IQOS Authorised Centers.

iv. For clarity, if the participant is a Registered IQOS User as at 28 January 2026, then the participant is only eligible for Referral Leaderboard and is NOT eligible for Creative Submission.

b. Contest Mechanics – Referral Leaderboard

I. To participate, Registered IQOS Users must comply with the following:

i) Refer as many Eligible Referees as possible during the Contest Period under the current IQOS Referral Programme.

ii) “Eligible Referees” is a person who meets all of the following criteria:

I. Must be an adult smoker aged 18 years or over who would otherwise continue to smoke or use nicotine products, and resides in Malaysia;

II. Must be an adult smoker who purchases any of the Eligible Devices for personal consumption only, and must link the newly purchased device to their newly created profile on the IQOS database;

III. Must not be an IQOS registered user prior to purchasing the Eligible Device at any time during the Contest Period; and

IV. Must not be an individual who has never used tobacco or nicotine products or who has quit using tobacco and nicotine products.

iii) “Eligible Devices” means any IQOS ILUMA device. Lil device is not included.

II. During this Contest Period, the 1^st ever successful referral by a Registered IQOS User will enjoy an additional RM50 referral reward, totalling RM100. Please refer to Table A below for illustration.

Table A

III. Eligible Referees also enjoy 10 % rebate off all IQOS ILUMA devices using a unique referral code during the Contest Period.

IV. Additionally, Eligible Referees will enjoy special rebates up to 40% off for selected IQOS ILUMA devices during the Contest Period. Please refer to Table B below for illustration.

V. All existing referral rewards and Terms and Conditions for the IQOS Referral Programme shall continue to apply. (www.iqos.com/my/en/legal.html). In the event of any discrepancies and ambiguities with these Terms and Conditions and the Terms and Conditions for the IQOS Referral Programme, these Terms and Conditions shall prevail to the extent of such discrepancy or ambiguity.

VI. Registered IQOS Users with more than 15 referral counts prior to the Contest Period can still qualify for this Contest by referring. However, they will not enjoy the referral reward (TNG credits) from the IQOS Referral Programme.

c. Contest Winning Conditions

i. Top 53 winners will be selected from the Referral Leaderboard, based on the most number of successful referrals made during the Contest Period.

ii. Only referrals made during the Contest Period will be qualified and counted for this Contest. Previous referrals made outside the Contest Period will not be counted to the Contest.

iii. In the event of a tie in referral count, the winner shall be selected based on the earliest date and time of referral made during the Contest Period, as determined by the timestamp recorded in the Organiser’s system.

5. CREATIVE SUBMISSION – NEW IQOS USERS (IQOS USERS WHO REGISTER AND LINK A DEVICE WITH ON THE IQOS DATABASE ON OR AFTER 28 JANUARY 2026 (THIS DATE INCLUSIVE))

a. Eligibility

i. The Creative Submission is open to individuals aged 18 years and above, who are current users of tobacco or nicotine products and residing in Malaysia.

ii. Participants must not own any previously registered IQOS or lil device linked under their name as at 28 January 2026.

iii. Participants must meet the criteria outlined in the contest mechanics below.

iv. Permanent and contract employees of Philip Morris (Malaysia) Sdn Bhd. (including its subsidiaries and related companies) and their respective immediate family members (eg, spouse, children, parent, brother or sister) are not eligible to participate in this contest.

v. For clarity, if the participant is not a Registered IQOS User and does not own any previously registered IQOS device linked under their name as at 28 January 2026, then the participant is only eligible for Creative Submission and is NOT eligible for Referral Leaderboard.

b. Contest Mechanics – Creative Submission

i. To participate, the eligible person must comply with the following:

i) During the Contest Period, purchase any IQOS ILUMA device for personal nicotine consumption only, register as a user in the IQOS database and link the purchased device to the new user profile. For the avoidance of doubt, Lil Solid Ez devices are not included in this Contest.

ii) Submit one original photograph (subject to the Photo Entry Requirements below) on the official creative contest submission page provided by the Organiser.

iii) If the participant submits more than one photograph, only the first photograph will be taken into consideration for the participant’s Contest entry.

ii. Photo Entry Requirements:

The submitted photograph must comply with the following guidelines:

i) Permitted Content:

I. Must clearly show and focus on the participant’s IQOS ILUMA device (product shots are acceptable).

II. Must clearly show at least one purple element (e.g., props, scenes, backgrounds, outfits, objects).

III. Is original, taken and owned by the participant (not sourced externally or from stock images).

IV. Keep the concept creative, clean, and visually aesthetic.

V.  Basic enhancements are allowed (e.g., exposure, contrast, shadows, highlights, colour grading, grain).

VI. High quality and not pixelated.

VII. Maximum file size per upload: 50 MB

VIII. Allowed file types: JPEG, PNG.

ii) Prohibited Content :

I. Featuring consumables or packaging (e.g., TEREA packaging, TEREA sticks/cartridges, pods).

II. Featuring any minor-related items (e.g., school badges, children’s drawings, strollers)

III. Depicting any person under 18 years of age, including reflections, silhouettes, or partial body parts (e.g., hands, shadows, outlines.).                                                                IV. Showing any identifiable human faces or facial features

V. Showing device usage or gestures simulating usage (e.g., near mouth, inhaling, smoke/vapor visible, cigarette-style rituals, or during heat cycle, charging, blinking or glowing).

VI. Including religious landmarks (mosques, temples, churches, shrines, religious objects), places of worship, national heritage sites (recognizable Malaysian buildings, state landmarks, iconic structures), or culturally/politically sensitive locations.

VII. AI-generated, synthetic, or digitally created using generative AI  tools.

VIII. Including any images implying health claims, medical advice, or detox narratives.

IX. Including any images depicting harm, violence, hate symbols, or illegal activity.

iii. Participants must submit their entry and provide consent as necessary in the contest entry form to confirm participation.

c. Contest Winning Conditions

i. Top 53 winners will be selected from the submitted Photo Entries during the Contest Period.

ii. Winners will be determined based on creativity, originality, and compliance with the Photo Entry Requirements.

iii. Non-compliant photographs will be rejected and disqualified from this Contest. The Organiser reserves the right to remove any submission that it deems inappropriate or non-compliant at its sole discretion.

6. CONTEST PRIZES

a. The full list of Contest Prizes are listed in Appendix A.

b. Winners will be notified via email and phone within 30 days after the end of the Contest Period.

c. Winners of the Contest must respond by no later than 48 hours from the receipt of the Organiser's email notification via email or phone to claim their Contest Prize. If a winner fails to provide a respond within the 48-hours timeframe, then the winner is deemed to have forfeited their right to claim the Contest Prize, and released the Organiser of all its obligations to the winner in connection with the Contest Prize or the Contest; and the winner shall have no claims whatsoever against the Organiser in respect of the Contest Prize or the Contest.

d. Winners shall be required to sign an acknowledgement form and such other documentations as deemed necessary by the Organiser for the receipt of their Contest Prizes.

e. The Contest Prizes are not transferable and non-exchangeable for cash or other goods, in whole, or in part, and must be used by the original Contest winner and their guests only. The Organiser reserves the right, at their discretion, to replace the prize with one of approximately equivalent value at any time without prior notice.

f. If a winner declines or forfeits a Contest Prize, it will be automatically awarded to the next highest-ranked eligible participant in sequence. For example, if the participant ranked 2^nd declines, the participant ranked 3^rd will move up, and so on and so forth.

g. In order to qualify for and accept the Global Electric Dreams prize:

i. Winners must accept the itinerary provided by the Organiser and commit to attending the trip; and

ii. Winners must accept in writing all terms and conditions related to the Global Electric Dreams prize that is provided by the Organiser.

Any winner who fails to comply with this item 6(g) shall be deemed to have forfeit his/her Contest Prize and the Contest Prizes shall be awarded based on item 6(f) above.  

h. If the winner is unable to accept such itinerary or terms and conditions as provided by the Organiser, the winner forfeit their right to claim the Contest Prize, and releases the Organiser of all its obligations to the winner in connections with the Contest Prize or the Contest; and the winner shall have no claims whatsoever against the Organiser in respect of the Contest Prize or the Contest.

i. The Organiser reserves the right to take appropriate measures, which may include, but are not limited to, recovery of expenses or losses (in parts or in whole), should a winner cancel or fail to attend the Global Electric Dreams prize any time after confirming his/her acceptance of the said prize. 

j. To the fullest extent permitted by law, there are no, and the Organiser expressly excludes and disclaims any, representations, warranties, or endorsements, expressed or implied, written, or oral, including but not limited to, any warranty of quality, merchantability or suitability or fitness for a particular purpose in respect of the Contest prize.

k. Where applicable, the title in the Contest Prize and any risk of loss or damage to the Contest Prize will pass to the winner upon delivery of the Contest Prize to such winner. The Organiser shall not be liable for or obliged to recognize or replace any defective, lost, damaged or stolen Contest Prize where such defect, loss, or damage in respect of the Contest Prize is not due to the fault and/or negligence of the Organiser.

l. Where the Contest Prize is supplied by a third-party merchant, the Contest Prize is also subject to such terms and conditions as may be determined by the merchant and the winner shall comply with such terms and conditions. Any dispute arising from or in connection with the Contest Prize supplied by the merchant shall be resolved by the winner directly with the merchant. If any dispute(s) arise out of the merchant's terms and conditions applicable to the Contest Prize, the Organiser is not responsible in investigating or resolving the disputes, replacing or cancelling any Contest Prize as a result of such dispute(s).

m. For any Contest Prizes that include air travel, the Organiser shall only bear costs expressly included in the official itinerary. Without limitation, the winners shall bear all costs of transportation to and from Kuala Lumpur International Airport (KLIA), and meals and refreshments consumed during travel (including en‑route, in‑flight, at airports, during transits or layovers). Meals expressly listed in the official itinerary at the destination are included; all other meals are excluded. The winners shall bear any and all liabilities, costs and expenses (including without limitation any incidental costs) to arrive at KLIA at the designated time and shall be responsible (at their own costs) for ensuring that they have all necessary travelling documents (including without limitation valid passports and visas) and satisfy all necessary requirements to enter the relevant country. The Organiser hereby excludes all liabilities in connection with the winners’ failure to arrive at KLIA at the designated time, failure to obtain all necessary travelling documents or failure to satisfy all necessary requirements.

n. For any Contest Prizes specific to cruise experience, organiser shall only bear costs expressly included in the official itinerary. Details of included items in the official itinerary will be communicated closer to the event date. Any items not expressly stated as included items shall be deemed Optional Add‑Ons and may require additional payment from the winners. The winners shall bear any and all liabilities, costs and expenses (including without limitation any incidental costs) for all costs of transportation to and from the designated port at the designated time and shall be responsible (at their own costs) for ensuring that they have all necessary travelling documents (including without limitation valid passports and visas) and satisfy all necessary requirements to enter the relevant country (if relevant). The Organiser hereby excludes all liabilities in connection with the winners’ failure to arrive at the designated port at the designated time, failure to obtain all necessary travelling documents or failure to satisfy all necessary requirements.

7. GENERAL TERMS​

a. The Organiser’s decisions on all matters relating to the Contest are final and binding.​ The participants acknowledge and agree that the Organiser reserves the sole and absolute discretion to make the final decision regarding this Contest.

b. The Organiser reserves the right to disqualify participants or withhold the Contest Prize in cases of suspected fraud or illegal activity.

c. To the fullest extent permitted by law, the Organiser excludes all liability for losses, damages, claims, or expenses arising from or related to the Contest.​

d. The Organiser is not liable for any failure to perform due to events beyond its control, including but not limited to natural disasters, war, strikes, pandemics, or technical failures.​

e. The Organiser reserves the right to cancel, terminate or suspend this Contest without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organiser of this Contest shall not warrant any claim or compensation against the Organiser for any losses, damages, liabilities, claims, costs and expenses suffered.

f. To the fullest extent permitted by law, the Organiser hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this Contest. By participating in this Contest, the participants agree that he/her will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that the participant may incur, in connection with this Contest and the Contest Prizes.

g. The Organiser reserves the right modify, vary, amend or change any of these Terms and Conditions without prior notice. Modifications shall become effective upon the posting of the new version of Terms and Conditions on Legal | IQOS Malaysia (“Website”). Continued participation in the Contest after such changes constitutes the participant’s acknowledgement and acceptance of any revised Terms and Conditions.​ You are advised to regularly review these Terms and Conditions on the Website of such changes.

h. These Terms and Conditions are governed by the laws of Malaysia, and any disputes will be subject to the exclusive jurisdiction of Malaysian courts.​

i. If a court or other authority decides that some of these Terms and Conditions are unlawful or unenforceable, the rest of these Terms and Conditions will continue to apply.

j. In case of discrepancies between the English and Bahasa Malaysia versions of these Terms and Conditions, the English version shall prevail.​

k. For further information, contact the IQOS Care Team at 1800-81-0958.

Appendix A

* Each winner is entitled to bring one (1) plus one for the dream/experience, subject to terms and conditions

* Each winner is entitled to bring one (1) plus one for the dream/experience, subject to terms and conditions

**Ranking of prizes is dependent on:
- New IQOS Users: valid entry with the most creative submission. For more details, please refer to the Terms & Conditions.
- Existing IQOS Users: the number of successful referrals made during the contest period (from 28 Jan to 31 March 2026, both dates inclusive). Referrals made before 28 January 2026 will not be considered.    

FAQs

1. Do I need to purchase the Electric Purple device to be eligible for this Contest?

o No, it is not necessary to purchase the Electric Purple device to be eligible for the Contest.

2. I started referring in early January 2026. Does that count for this Contest? Which referral dates qualify for the Contest mechanics?

o Only referrals made during the contest period (from 28 Jan to 31 March 2026, both dates inclusive) will be counted for the Contest. Referrals made before 28 January 2026 will not be considered.

3. Where can I find out more information about the Electric Dreams Contest?

o You may find out more here: https://www.iqos.com/my/en/win-electric-dreams-iqos-iluma-i-electric-purple.html

4. Can I participate in both mechanics and win two prizes?

o  No. Contestants are only allowed to participate in one of the following mechanics based on the registration status of the contestants as at 28 January 2026:

· Referral Leaderboard – for existing IQOS users who have registered and linked a device with us before 28 January 2026

· Creative Submission – for new IQOS users who register and link a device with us on or after 28 January 2026  (this date inclusive)

o If you are not a new IQOS user as at 28 January 2026, then you are eligible to participate in Creative Submission only and you are not eligible for Referral Leaderboard.

o If you are an existing IQOS user as at 28 January 2026, then you are eligible to participate in Referral Leaderboard only and you are not eligible for Creative Submission.

5. Can I edit or replace my submission after sending it?

o No, submissions cannot be edited or replaced once they have been submitted. All entries are final.

6. Does submitting multiple photos increase the chances of winning for creative submission?

o Submitting multiple photos does not increase your chances of winning. Each participant is allowed only one photo and one entry. If you submit multiple photos, only the first photo will be taken into consideration for your Contest entry.

7. Will my creative submissions be used by the Organiser for marketing purposes?

o Yes. By participating, you agree that your creative submissions may be used by the Organiser for marketing and promotional purposes.

8. When will I be notified if my submission has been ranked as the most creative?

o    The Organiser’s panel will review all submissions and decide on the rankings after the Contest has ended.

9. Are travel expenses outside the itinerary covered?

o No. Only travel arrangements specified in the official itinerary are covered. Winners are responsible for transport between their home and KLIA or designated port (both ways) and for any meals during travel (e.g., in‑flight or at airports during transits/layovers, optional add-ons on cruise). Meals specifically listed in the official itinerary at the destination are included. The Organiser will not be liable for any failure to arrive on time, secure the necessary documents for travelling, or meet any other travel requirements.

10. How many friends can I refer to? Is there a limit?

o There is no limit to the number of friends you want to refer to win the Contest prize. However, the IQOS Referral Programme will only reward you for your first TEN (10) successful referrals.

11. What if my referred friend registers but does not link their newly bought device to their account?

o All successful referrals will only be counted when your friend registers and links their devices. Not linking the newly bought device will be deemed an unsuccessful referral – you will not get the Referral Reward and thus will not count towards the Referral Leaderboard.

12. How do I check my current progress / ranking on the leaderboard for the successful referrals that I made during this Contest Period?

o You may visit or call into any of our IQOS Authorised Centres (https://www.iqos.com/my/en/store-locator.html).

o Share your referral code with our IQOS Staff to assist in checking for your existing progress / ranking.

Terms & Conditions 

IQOS Authorised Centre Black Friday 2025

1. What is this activity about?

Starting from 28^th November to 1^st December 2025, you can purchase IQOS ILUMA PRIME at RM 299 (RSP: RM399), IQOS ILUMA at RM 179 (RSP: RM 199) & IQOS ILUMA ONE at RM 89 (RSP: RM 99), while allocated stocks last.

2. Who is eligible for this activity?

This activity is open to all nicotine users residing in Malaysia who are 18 years old or over who would otherwise continue to smoke. The purchased device must be registered under your name.

3. What is the duration of this activity?

This activity will run from 28^th November to 1^st December 2025 (both dates inclusive) unless extended or shortened without the need for any prior notice, while the allocated stocks last.

4. Where can I purchase IQOS ILUMA devices during this activity?

To purchase IQOS ILUMA devices at this special rate, you can visit our online store at IQOS.com, visit our nearest IQOS Authorised Centre: IQOS Stores | Heat-Not-Burn | IQOS Malaysia.

5. Can I purchase multiple devices under this activity?

You can purchase a maximum of five (5) devices per transaction in our IQOS Authorised Centre & IQOS.com.

6. Where can I find out more information about this activity?

You may contact our IQOS Care Team hotline at 1800-81-0958 or reach us via our Live Chat Agents at IQOS.com for more information. Our hotline operates from 07:00AM to 22:00PM daily.

7. Miscellaneous

a) By participating in this activity, you agree to be bound by these Terms and Conditions (as modified and varied from time to time). You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer​.

b) The decisions of Philip Morris (Malaysia) Sdn Bhd (“Organizer”) on all matters relating to this activity will be final and binding.

c) The Organizer reserves the right to cancel, terminate or suspend this activity without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organizer of this activity shall not warrant any claim or compensation against the Organizer for any losses, damages, liabilities, claims, costs and expenses suffered.

d) The Organizer reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions on Legal | IQOS Malaysia  (“Website”). Your continued participation in this activity after such changes signifies your acceptance of the new Terms and Conditions. You are advised to regularly review these Terms and Conditions posted on the Website of such changes.

e) If there is suspicion of fraud or any illegal activity, the Organizer reserves the right not to accept your participation in this activity.

f) To the fullest extent permitted by law, the Organizer hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this activity. By participating in this activity, you agree that you will not hold the Organizer and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that you may incur, in connection with this activity.

g) These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the Malaysian courts.

h) If a court or other authority decides that some of these Terms and Conditions are unlawful or unenforceable, the rest of these Terms and Conditions will continue to apply.

i) In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

Terms & Conditions

IQOS & VEEV Referral Programme – CNY & Raya Campaign

1. What is the IQOS & VEEV Referral Programme –  CNY & Raya Campaign about?

• The IQOS & VEEV Referral Programme – CNY & Raya Campaign (“Campaign”) is organized by Philip Morris (Malaysia) Sdn Bhd of Level 25, 1Powerhouse, Persiaran Bandar Utama, Bandar Utama, Petaling Jaya, Selangor 47800 (“Organiser”).
• Under this Campaign, you enjoy an additional RM50 referral reward, totaling RM100 TNG credits for your first ever successful referral. Refer to Table A for more details.
• Additionally, device purchases made with a referral code are eligible for special rebates of up to 40% off the recommended selling price (“RSP”) on selected IQOS ILUMA devices. Refer to Table C for more details.
• Subject to these Terms and Conditions, this Programme is only open to Eligible Persons who can participate by introducing or referring contacts who qualify as a Referee to purchase an IQOS ILUMA or VEEV device (“Eligible Device”) based on the mechanics and criteria set out below.

2. What is the Campaign Period for this Campaign?

• This Campaign will run from 1 February to 30 April 2026 (both dates inclusive) unless extended or shortened, while the allocated stocks last without the need for any prior notice (“Campaign Period”).

3. Who is eligible for this Programme?

• An “Eligible Person” of this Programme, i.e. a “Referrer”:

i. is an IQOS, lil or VEEV registered user residing in Malaysia who participate by introducing or referring contacts who qualify as a Referee; and

ii. must introduce contacts to purchase an Eligible Device with a unique referral code.

• The following persons are NOT eligible to participate in this Programme:

i. Permanent and/or contract employees of the Organiser such as, retail consultants (including the Seller’s subsidiaries and related companies); or

ii. Permanent and/or contract employees of Concentrix CVG Malaysia Sdn Bhd such as customer care agents.

4. What are the Referrer’s Rewards, the mechanics and criteria of this Programme?

• Referrers shall be entitled to receive rewards stipulated as per Table A (limited to first 15 referrals in total) according to the mechanics and criteria as stated Table B below.
• The reward, Touch ‘n Go eWallet reload PIN, or any similar cash vouchers provided pursuant to this Programme are not meant to be used for the purchase of any nicotine or tobacco product.

Table A – Referrer’s Reward

Table B

5.       Who can I refer in this Programme and what rewards do they receive?

• A “Referee”:

i. is an adult smoker aged 18 years or over who would otherwise continue to smoke or use nicotine products, and resides in Malaysia;

ii. is an adult smoker who purchases any of the Eligible Devices for personal consumption only, and must link the newly purchased device to their newly created profile;

iii. must not be an IQOS, lil or VEEV registered user prior to the purchase of the Eligible Device; and

iv. must not be someone who has never used tobacco or nicotine products or who has quit using tobacco and nicotine products.

• During this Campaign, all eligible Referees who purchased and registered a new Eligible Device using a valid referral code will receive up to 40% off for selected IQOS ILUMA device purchase or 50% off their VEEV device purchase.
• Refer to Table C for more information on the device types and Referee’s Reward.

Table C

5.       Where can I find more about this Programme?

• You may visit our IQOS website (https://www.iqos.com/my/en/refer-friend.html or VEEV website (https://www.veevmy.com/my/en/refer-friend) for more details. Periodically, this Programme also offers booster programmes that give out additional rewards for both Referrers and Referees.
• You may also contact our IQOS Care Team hotline at 1800-81-0958 or reach us via our Live Chat Agents at IQOS.com for more information. Our hotline operates from 09:00AM to 18:00PM daily.

6.       Miscellaneous

(a) By participating in this Programme, you agree to be bound by these Terms and Conditions (as modified and varied from time to time). You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer​

(b) Rewards:

(i) The rewards under this Programme are non-transferable and non-exchangeable for cash or other goods, whether in part or full. The Organiser reserves the right at its discretion to substitute the rewards with other product of approximately equivalent value at any time with prior notice.

(ii) Where the rewards are offered by a third-party merchant, the rewards are offered solely by the merchant under such terms and conditions as may be determined by the merchant and the participant shall comply with such terms and conditions. Any dispute arising from or in connection with the rewards offered by the merchant shall be resolved by the participant directly with the merchant. If any dispute(s) arise out of the merchant's terms and conditions applicable to such rewards, the Organiser is not responsible in investigating or resolving the disputes, replacing or cancelling any rewards as a result of such dispute(s).

(iii) To the fullest extent permitted by law, there are no, and the Organiser expressly excludes and disclaims any, representations, warranties, or endorsements, expressed or implied, written, or oral, including but not limited to, any warranty of quality, merchantability or suitability or fitness for a particular purpose in respect of the rewards.

(iv) The title in the rewards and any risk of loss or damage to the rewards will pass to the participant upon delivery of the rewards to such participants. The Organiser shall not be liable for or obliged to recognize or replace any defective, lost, damaged or stolen rewards where such defect, loss, or damage in respect of the rewards are not due to the fault and/or negligence of the Organiser.

(c) The Organiser’s decisions on all matters relating to this Programme will be final and binding, including without limitation, the applicability of the Programme.

(d) The Organiser reserves the right to cancel, terminate or suspend this Programme without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organiser shall not warrant any claim or compensation against the Organiser for any losses, damages, liabilities, claims, costs and expenses suffered.

(e) The Organiser reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions on Legal | IQOS Malaysia (“Website”). Your continued participation in this Programme after such changes signifies your acceptance of the new Terms and Conditions. You are advised to regularly review these Terms and Conditions posted on the Website of such changes.

(f) The Organiser reserves the right not to accept your participation in this Programme if there is suspicion of fraud or any illegal activity.

(g) To the fullest extent permitted by law, the Organiser hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this Programme. By participating in this Programme, you agree that you will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that you may incur, in connection with this Programme.

(h) The Organiser will not be liable for any default due to any act of God, war, riot, strike, lockout, industrial action, fire, flood, drought, storm, epidemic, pandemic, technical or system failure or any event beyond its reasonable control.

(i) You may get in touch with IQOS Care Team at 1800-81-0958 or visit IQOS Authorised Centre for more information. You can find the nearest IQOS Authorised Centre on https://malaysia.iqos.com/en/store-locator

(j) If a court or other authority decides that some of these terms and conditions are unlawful or unenforceable, the rest of these terms and conditions will continue to apply.

(k) These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the Malaysian courts.

(l) In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

IQOS Malaysia (Official) September 2025 Livestream Campaign – Terms and Conditions

1. The IQOS Malaysia (Official) September 2025 Livestream Campaign ( “Campaign”) is organized by Philip Morris (Malaysia) Sdn Bhd (“Organiser”) and will occur on 10^th September 2025 (“Campaign Period”), unless extended or shortened, without need for any prior notice.

ELIGIBILITY

2. Individuals who are Malaysian citizens and have attained the age of 18 years or older, as determined by their date of birth and must be a nicotine user, are eligible for this Campaign, subject to meeting the criteria and set within the Campaign Mechanics thereinafter.

3. By participating in this Campaign the participants agree that they have acknowledged and consented to our privacy notice in https://www.pmiprivacy.com/global/en/consumer/

4. The following persons are NOT eligible to win: 

Permanent and contract employees of Philip Morris (Malaysia) Sdn. Bhd. (including its subsidiaries and related companies) and their respective immediate family members (e.g. spouse, children, parent, brother or sister).

CAMPAIGN MECHANICS & CAMPAIGN PRIZE

5. To participate in the Campaign, participants are required to complete the following steps:

6. At the end of the livestream campaign, winners will be selected as follows:

7. Participants only have one (1) entry across all IQOS Malaysia (Official) channels only in a single month; repeated entries will be counted as a single entry. The Campaign Prize is restricted to a single prize per Winner only.

8. The Campaign Prize received should not be used to purchase nicotine or tobacco products.

9. The winners chosen shall be final & conclusive.

GENERAL TERMS RELATING TO THE CAMPAIGN PRIZE 

10. By participating in the Campaign, the participants agree to be bound by these Terms and Conditions (as modified and varied from time to time).

11. The Campaign Prize will be delivered by the Organiser via delivery partner after the Campaign, in any event, by no later than 30th September 2025. 

12. In the event the participant is uncontactable via email or phone for the delivery of the Campaign Prize, and/or there is no update or request from the participant by 30th September 2025, the Campaign Prize shall be deemed forfeited. 

13. The Campaign Prize is non-transferable and non-exchangeable for cash or other goods, whether in part or full. The Organiser reserves the right at its discretion to substitute the Campaign Prize with other product of approximately equivalent value at any time with prior notice.

14. The Organiser reserves the right to decline or terminate your participation in the Campaign or not to honor the Campaign Prize if there is suspicion of fraud or any illegal activity.

15. To the fullest extent permitted by law, there are no, and the Organiser expressly excludes and disclaims any, representations, warranties, or endorsements, expressed or implied, written, or oral, including but not limited to, any warranty of quality, merchantability or suitability or fitness for a particular purpose in respect of the Campaign Prize. 

16. Where the Campaign Prize is offered by a third-party merchant, the Campaign Prize is offered solely by the merchant under such terms and conditions as may be determined by the merchant. Any dispute arising from or in connection with the Campaign Prize offered by the merchant shall be resolved by the users directly with the merchant. If any disputes(s) arise out of the terms and conditions applicable to the Campaign Prize, the Organiser is not responsible in investigating or resolving the disputes, replacing or cancelling any redemption as a result of such dispute(s).

17. The title in the Campaign Prize and any risk of loss or damage to the Campaign Prize will pass to the winner upon delivery of the Campaign Prizes to such winner. The Organiser shall not be liable for or obliged to recognize or replace any defective, lost, damaged or stolen Campaign Prize where such defect, loss, or damage in respect of the Campaign Prize is not due to the fault and/or negligence of the Organiser.

GENERAL TERMS

18. The Organiser’s decisions on all matters relating to the Campaign will be final and binding. 

19. To the fullest extent permitted by law, the Organiser here by excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to the Campaign. By participating in this Campaign, each participant is agreeing that they will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that they may incur, in connection with the Campaign.

20. The Organiser will not be liable for any default due to any act of God, war, riot, strike, lockout, industrial action, fire, flood, drought, storm, epidemic, pandemic, technical or system failure or any event beyond the reasonable control of the Organiser.

21. The Organiser reserves the right to cancel, terminate or suspend this Campaign without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organiser of this Campaign shall not warrant any claim or compensation against the Organiser for any losses, damages, liabilities, claims, costs and expenses suffered. 

22. The Organiser reserves the right as it deems fit to vary or change any of these Terms and Conditions from time to time, and such variation or changes will be effective upon the posting of the new version of Terms and Conditions on Legal | IQOS Malaysia (“Website”) or in any other manner as the Organiser deems fit. The participant’s continued participation in this Campaign after such changes signifies the participant’s acceptance of the new Terms and Conditions. The participant’s participation in this Campaign also signifies his/her agreement to regularly review these Terms and Conditions posted on the Website of such changes.

22. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the Malaysian courts.

23. In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

24. If you have questions on why we collect your personal data and how we process your personal data, you can refer to our privacy notice in https://www.pmiprivacy.com/global/en/consumer/

25. For more information about the Campaign, you may contact IQOS Care Team hotline at 1800-81-0958 for more information. You may also reach out to us on our social media channels on Facebook on https://www.facebook.com/iqos.mys or on Instagram on https://www.instagram.com/iqos_my

Terms & Conditions

IQOS ILUMA ONE GWP Programme

1. What is the IQOS ILUMA ONE GWP Programme about?

• The IQOS ILUMA ONE GWP Programme is organised by Philip Morris (Malaysia) Sdn Bhd of Level 25, 1Powerhouse, Persiaran Bandar Utama, Bandar Utama, Petaling Jaya, Selangor 47800 (“Organiser”).
• Under the IQOS ILUMA ONE GWP Programme, you can receive a free IQOS ILUMA ONE SilicONE Sleeve (worth RM35) when you purchase an IQOS ILUMA ONE device, while allocated stocks last.

2. Who is eligible for this IQOS ILUMA ONE GWP Programme?

• This IQOS ILUMA ONE GWP Programme is open to all nicotine users residing in Malaysia who are 18 years old or over who would otherwise continue to smoke. The purchased device should be registered under your name.

3. What is the Programme Period of this IQOS ILUMA ONE GWP Programme?

• This programme will run from 7 May to 30 June 2025 (both dates inclusive) unless extended or shortened, while the allocated stocks last without the need for any prior notice (“Programme Period”).

4. Where can I participate in this IQOS ILUMA ONE GWP Programme?

• You can only participate in this IQOS ILUMA ONE GWP Programme at any of our IQOS Authorised Centres. You can visit out nearest IQOS Authorised Centre: IQOS Stores | Heat-Not-Burn | IQOS Malaysia or search for “IQOS Authorised Centre” on Google.

5. Miscellaneous

a) By participating in this IQOS ILUMA ONE GWP Programme, you agree to be bound by these Terms and Conditions (as modified and varied from time to time). You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer.

b) The Organiser’s decisions on all matters relating to this IQOS ILUMA ONE GWP Programme will be final and binding.

c) The Organiser reserves the right to cancel, terminate or suspend this IQOS ILUMA ONE GWP Programme without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organiser shall not warrant any claim or compensation against the Organiser for any losses, damages, liabilities, claims, costs and expenses suffered.

d) The Organiser reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions on IQOS.com (“Website”). Your continued participation in this IQOS ILUMA ONE GWP Programme after such changes signifies your acceptance of the new Terms and Conditions. You are advised to regularly review these Terms and Conditions posted on the Website of such changes.

e) The Organiser reserves the right not to accept your participation in this IQOS ILUMA ONE GWP Programme if there is suspicion of fraud or any illegal activity.

f) To the fullest extent permitted by law, the Organiser hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this IQOS ILUMA ONE GWP Programme. By participating in this IQOS ILUMA ONE GWP Programme, you agree that you will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that you may incur, in connection with this IQOS ILUMA ONE GWP Programme.

g) You may get in touch with IQOS Care Team at 1800-81-0958 or visit IQOS Authorised Centre for more information. You can find the nearest IQOS Authorised Centre on https://www.iqos.com/my/en/store-locator.html

h) If a court or other authority decides that some of these terms and conditions are unlawful or unenforceable, the rest of these terms and conditions will continue to apply.

i) These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the Malaysian courts.

j) In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

Terms and Conditions

1000XP Campaign

1. What is the 1000XP Campaign (“Campaign”) about?

Under this Campaign, newly registered users residing in Malaysia is entitled to win selected F&B and Travel vouchers after participating in a mini quiz and answering 2 out of 3 questions correctly.

This Campaign is organized by Philip Morris (Malaysia) Sdn Bhd, Level 25, 1 Powerhouse, No. 1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan (“Organiser”).

2. What is the duration of this Campaign?

This Campaign will run from 1 June 2025 – 30 September 2025, both dates inclusive (“Campaign Period”) unless extended or shortened, while the allocated voucher stocks last without the need for any prior notice.

3. Who is eligible for this Campaign?

An “Eligible Person” of this Campaign:

i. is an adult smoker aged 18 years or over who would otherwise continue to smoke or use nicotine products, and resides in Malaysia; and 

ii. must register themselves with the Organiser once you have completed the mini quiz.

4. What are the mechanics / criteria to participate in this Campaign and to claim the voucher?

To participate in this Campaign and to claim the voucher if successful:

i. After verifying that you are an Eligible Person, our IQOS staff will engage with you and explain our IQOS device to you.

ii. This will be followed by a mini quiz where our IQOS staff will ask you 3 questions.

iii. You need to answer correctly 2 out of 3 quiz questions.

iv. Once answered successfully, our IQOS staff will ask you to scan a QR Code to begin your registration process.

v. You will also be given a Special Code to facilitate your registration process.

vi. After registering successfully, your voucher will be sent to you via your registered email that you have provided. 

5. What are the types of vouchers eligible to be won for the Campaign?

Under this Campaign, you are eligible to win one of the following vouchers:

6. When will I receive the voucher that I have won?

You will receive your digital voucher via the registered email you provided within 10 working days. Physical voucher will be given to you on-the-spot. 

7. What are the terms and conditions / validity for each voucher (“Voucher Terms and Conditions”)?

i. Voucher Terms and Conditions:

ii. By participating in this Campaign, you agree to be bound by the applicable Voucher Terms and Conditions. Any amendments to any of the Vouchers Terms and Conditions are exclusively at the discretion of the merchants. Any dispute arising from or in connection with the voucher shall be resolved by the winner directly with the merchant. If any dispute(s) arise out of the Voucher Terms and Conditions, the Organiser is not responsible in investigating or resolving the disputes, replacing or cancelling any redemption as a result of such dispute(s).

iii. The voucher is non-transferable and non-exchangeable for cash or other goods, whether in part or full. The Organiser reserves the right at its discretion to substitute the voucher with other product of approximately equivalent value at any time with prior notice.

iv. To the fullest extent permitted by law, there are no, and the Organiser expressly excludes and disclaims any, representations, warranties, or endorsements, expressed or implied, written, or oral, including but not limited to, any warranty of quality, merchantability or suitability or fitness for a particular purpose in respect of the voucher.

v. The title in the voucher and any risk of loss or damage to the voucher will pass to the winner upon delivery of the voucher to such winner. The Organiser shall not be liable for or obliged to recognize or replace any defective, lost, damaged or stolen voucher where such defect, loss, or damage in respect of the voucher is not due to the fault and/or negligence of the Organiser.

8. Miscellaneous

i. By participating in this Campaign, you agree to be bound by these Terms and Conditions (as modified and varied from time to time). You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer.

ii. The Organiser’s decisions on all matters relating to this Campaign will be final and binding.

iii. The Organiser reserves the right to cancel, terminate or suspend this Campaign without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organiser of this Campaign shall not warrant any claim or compensation against the Organiser for any losses, damages, liabilities, claims, costs and expenses suffered.

iv. The Organiser reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions on https://www.iqos.com/my/en/legal.html (“Website”).

v. Your continued participation in this Campaign after such changes signifies your acceptance of the new Terms and Conditions. You are advised to regularly review these Terms and Conditions posted on the Website of such changes. 

vi. If there is suspicion of fraud or any illegal activity, the Organiser reserves the right not to accept your participation in this Campaign or to not honor the prize.

vii. To the fullest extent permitted by law, the Organiser hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this Campaign. By participating in this Campaign, you agree that you will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that you may incur, in connection with this Campaign.

viii. You may get in touch with IQOS Care Team at 1-800-81-0958 or visit IQOS Authorised Centre for more information. You can find the nearest IQOS Authorised Centre on https://malaysia.iqos.com/en/store-locator. 

ix. If a court or other authority decides that some of these Terms and Conditions are unlawful or unenforceable, the rest of these terms and conditions will continue to apply.

x. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the Malaysian courts.

Terms & Conditions

IQOS June’25 Activity

1. What is this IQOS June’25 Activity about?

• Under IQOS June’25 Activity (“Activity”) brought to you by Philip Morris (Malaysia) Sdn. Bhd. (“Organiser”), starting from 9^th June to 30^th June 2025, you can purchase IQOS ILUMA PRIME at a special price of RM399 (RSP: RM499), IQOS ILUMA at RM199 (RSP: RM229), IQOS ILUMA ONE at RM99 (RSP: RM129), lil SOLID EZ (in color Rose Gold, White or Mint) at RM49 (RSP:RM69), while allocated stocks last.

2. Who is eligible for this Activity?

• This Activity is open to all nicotine users residing in Malaysia who are 18 years old or over who would otherwise continue to smoke. The purchased device should be registered under your name.

3. What is the duration of this Activity?

• This Activity will run from 9^th June to 30^th June 2025 (both dates inclusive) unless extended or shortened, while the allocated stocks last without the need for any prior notice.

4. Where can I purchase IQOS ILUMA PRIME, IQOS ILUMA, IQOS ILUMA ONE or lil SOLID Ez during this Activity?

• To purchase IQOS ILUMA PRIME and IQOS ILUMA at this special rate, you can visit our online store at IQOS.com, visit our nearest IQOS Authorised Centre: IQOS Stores | Heat-Not-Burn | IQOS Malaysia or search for “IQOS Authorised Centre” on Google, call our IQOS Care Team hotline at 1800-81-0958 or visit our Lazada store named “IQOS Authorised Store Malaysia”).
• To purchase IQOS ILUMA ONE and lil SOLID Ez at this special rate, you can visit our online store at IQOS.com, visit our nearest IQOS Authorised Centre or IQOS Partners: IQOS Stores | Heat-Not-Burn | IQOS Malaysia or search for “IQOS Authorised Centre” on Google, call our IQOS Care Team hotline at 1800-81-0958 or visit our Lazada store named “IQOS Authorised Store Malaysia” or General Trade (which refers to: IQOS Partners, selected convenience stores (myNEWS, 7-11, etc.), selected petrol marts (BHP, Petronas, etc), or participating eateries (mamak, coffee shop,etc.)).

5. Can I purchase multiple devices under this Activity?

• You can purchase a maximum of five (5) devices per transaction in our IQOS Authorised Centre, IQOS.com, and IQOS Care Team.

6. Can I stack on-going Programmes (Trade-in Programme, Referral Programme, First Device Voucher Programme, Indirect Channel Self Registration Programme) with this Activity?

• Yes, you may stack the current on-going Programme (Trade-in Programme, Referral Programme, First Device Voucher Programme, Indirect Channel Self Registration Programme) together with this Activity. However, in the case of Trade-in Programme, it is valid for the purchase of IQOS ILUMA PRIME, IQOS ILUMA and IQOS ILUMA ONE only (not valid for lil SOLID Ez).
• All terms and conditions of the relevant programmes can be found here:

(a) Trade-in Programme: https://malaysia.iqos.com/en/legal#trade-in

(b) Referral Programme: https://iqos.buzz/legal

(c) First Device Voucher Programme: https://cloud.e.iqos.com/TnC_LN3-en

(d) Indirect Channel Self Registration Programme: https://iqos.buzz/legal

• How will the stacking work?

IQOS ILUMA PRIME (RSP: RM499)

*Not applicable for IQOS ILUMA & lil HYBRID Ez devices.

IQOS ILUMA (RSP: RM229)

*Not applicable for IQOS ILUMA & lil HYBRID Ez devices.

IQOS ILUMA ONE (RSP: RM129)

*Not applicable for IQOS ILUMA & lil HYBRID Ez devices.

lil SOLID Ez – Rose Gold, Mint & White (RSP: RM69)

7. Where can I find out more information about this Activity?

• You may contact our IQOS Care Team hotline at 1800-81-0958 or reach us via our Live Chat Agents at IQOS.com for more information. Our hotline operates from 07:00AM to 22:00PM daily.

8. Miscellaneous

(a) By participating in this Activity, you agree to be bound by these Terms and Conditions (as modified and varied from time to time). You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer​.

(b) The Organiser’s decisions on all matters relating to this Activity will be final and binding.

(c) The Organiser reserves the right to cancel, terminate or suspend this Activity without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organiser of this Activity shall not warrant any claim or compensation against the Organiser for any losses damages, liabilities, claims, costs and expenses suffered.

(d) The Organiser reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions on IQOS.com (“Website”). Your continued participation in this Activity after such changes signifies your acceptance of the new Terms and Conditions. You are advised to regularly review these Terms and Conditions posted on the Website of such changes.

(e) The Organiser reserves the right not to accept your participation in this Activity if there is suspicion of fraud or any illegal activity.

(f) To the fullest extent permitted by law, the Organiser hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this Activity. By participating in this Activity, you agree that you will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that you may incur, in connection with this Activity.

(g) You may get in touch with IQOS Care Team at 1800-81-0958 or visit IQOS Authorised Centre for more information. You can find the nearest IQOS Authorised Centre on https://malaysia.iqos.com/en/store-locator

(h) If a court or other authority decides that some of these terms and conditions are unlawful or unenforceable, the rest of these Terms and Conditions will continue to apply.

(i) These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the Malaysian courts.

(j) In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

Terms & Conditions -Virtual Product Demonstration Reward Program

Virtual Product Demonstration Reward Program – Terms & Conditions

1. The Virtual Product Demonstration (VPD) reward program ("VPD program”) organized by Philip Morris (Malaysia) Sdn Bhd of Level 25, 1Powerhouse, Persiaran Bandar Utama, Bandar Utama, Petaling Jaya, Selangor 47800 ("Organizer”).
2. The VPD Program is open to registered users who have purchased/owns a IQOS/lil SOLID device(s) and linked under the registered user’s profile in Malaysia.
3. VPD Program is only applicable for device-linked registered users that have purchased their devices from the following channels:
   • IQOS.com official website
     
   • IQOS Malaysia Authorised Store on Lazada, Shopee, PGMall & Foodpanda
   • IQOS Customer Care
   • Convenience Store or Petrol Marts (Example: 7 Eleven, MyNews, Petronas, etc)
   • Mini Marts, Sundry, Coffee Shops, Mamak
4. Eligible registered users may participate VPD Program via calling the IQOS Customer Care at 1800-81-0958 to request for a session.
5. Eligible registered users will be rewarded with a one-time RM20 Touch ‘n Go eWallet credit ("Reward”) upon their device purchase and completion of the Virtual Product Demonstration (VPD).
6. The TNG credit provided is not meant to be used for the purchase of any nicotine or tobacco products.
7. The Reward is limited to one (1) redemption per registered user only.
8. The Reward will only be released upon successful completion of the Virtual Product Demonstration (VPD) session.
9. The Organizer reserves the right to cancel, terminate or suspend the VPD Program, or shorten, extend the Program Period without notice. For the avoidance of doubt, any cancellation, termination, or suspension by the Organizer of the Program shall not warrant any claim or compensation against the Organizer for any losses or damages suffered.
10. The Organizer reserves the right not to honor the Reward, or disqualify the eligible registered users from participating the VPD Program if there is suspicion of fraud, any illegal activity, or any activity which is not approved or authorized by the Organizer.

Terms & Conditions - IQOS ILUMA or lil SOLID Consumer Registration Reward

1. Program Period

This “IQOS ILUMA and lil SOLID Consumer Registration Reward” ("Program") is organized by Philip Morris (Malaysia) Sdn Bhd, Level 25, 1 Powerhouse, No. 1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan (“Organizer”) and will run from 1st December 2025 or any other period as announced from time to time (“Program Period”).

2. Eligibility

Subject to these Terms and Conditions, this Program is only open to both newly and existing registered users residing in Malaysia during the Program Period who has purchased an IQOS ILUMA or lil SOLID device (“Device”) and registered as a user via the Self-Service Registration Platform or IQOS Care Team.

3. Criteria

The Registered User shall be entitled to receive the registration reward (“Reward”) stipulated below:

4. The TNG credit provided is not meant to be used for the purchase of any nicotine or tobacco products.

5. The eligibility for this Reward is capped any first eight (8) Devices only, registered from 1 November 2023 onwards.

6. The Reward is not applicable for Devices purchased from IQOS Authorised Centre and IQOS.com.

7. The Reward will be sent to the Registered User via EMAIL through the Registered User’s validated email address within thirty (30) days from the date the Registered User is successfully recorded as a validated user in the IQOS database.

8. The TNG credit is valid for three (3) months from the date of issuance. It can be redeemed at any TNG merchant including IQOS Authorised Centre.

9. The Organizer shall not be responsible for any expired, lost or stolen TNG credit. No replacement of the Reward will be provided by the Organizer.

10. The Organizer reserves the right at its sole discretion to perform an audit check on the registration transactions, including but not limited to the eligibility of the Registered User(s). In the event that the Registered User(s) are discovered to be a non-smoker, or aged below 18 years old, or not being a genuine purchaser/user of the Devices, or uncontactable by any means, the Organizer reserves the right not to honor, forfeits, withdraws or terminates the Reward if the Reward have been forwarded to the Registered User.

11. The Organizer reserves the right at its sole discretion to substitute the Rewards with other products of the equivalent value at any time without prior notice.

12. The Organizer decisions on all matters relating to the Program will be final and binding.

13. The Organizer reserves the right to cancel, terminate or suspend the Program without prior notice. For the avoidance of doubt, any cancellation, termination, or suspension by the Organizer of the Program shall not warrant any claim or compensation against the Organizer for any losses or damages suffered.

14. The Organizer reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions on the Organizer’s website. Your continued participation in the Program after such changes signifies your acceptance of the new Terms and Conditions. You are advised to regularly review these Terms and Conditions posted on the Organizer’s website of such changes. 

15. The Organizer reserves the right not to honor the reward or disqualify the any eligible person from participating the Program if there is suspicion of fraud, any illegal activity, or any activity which is not approved or authorised by the Organizer.

16 .By participating in the Program, you agree to be bound by these Terms and Conditions (as modified and varied from time to time) and any decisions of the Organizer. You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer.

17. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.

18. For questions, inquiries and contact information, call us at 1800-81-0958.

19. In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

Self-Activation Consumer Registration Rebate Terms and Conditions (17 February 2025)

Program Period

1. This “Self-Activation Consumer Registration Rebate” ("Program") is organized by Philip Morris (Malaysia) Sdn Bhd, Level 25, 1 Powerhouse, No. 1, Persiaran Bandar Utama, Bandar Utama, 47800 Petaling Jaya, Selangor Darul Ehsan (“Organizer”) and will run from 1 March 2025 onwards or any other period as announced from time to time (“Program Period”).

Eligibility

2. Subject to these Terms and Conditions, this Program opens to both newly and existing registered users residing in Malaysia during the Program Period who has purchased an IQOS ILUMA ONE (“Device”) and registered as a user via digital trade engagement platform (“DTE”) (“Registered User”) from 1 March 2025.

Criteria

3. The Registered User shall be entitled to receive the registration Rebate (“Rebate”) stipulated below:-

4. The Rebate provided is not meant to be used for the purchase of any nicotine or tobacco products.

5. The eligibility of the rebate is applicable for all Devices purchased and registered from 1 March 2025 onwards. 

6. Upon receiving this Rebate, The Registered User is no longer eligible for other IQOS ILUMA Consumer Registration Reward (TNG Credit Rewards via email) Program.

7. The Rebate is not applicable for Devices purchased and/or registered in IQOS Authorised Centre, IQOS.com, IQOS Official Store on Lazada and Shopee, or through IQOS Care Team.

8. The Rebate will be given to the Registered User on the spot of purchase & successful registration as a validated user in the IQOS database.

9. The Organizer reserves the right at its sole discretion to perform an audit check on the registration transactions, including but not limited to the eligibility of the Registered User(s). In the event that the Registered User(s) are discovered to be a non-smoker, or aged below 18 years old, or not being a genuine purchaser/user of the Devices, or uncontactable by any means, the Organizer reserves the right not to honor, forfeits, withdraws or terminates the Reward if the Reward have been given to the Registered User.

10. The Organizer reserves the right at its sole discretion to substitute the Rebate with other products of the equivalent value at any time without prior notice.

Miscellaneous

12. The Organizer decisions on all matters relating to the Program will be final and binding.

13. The Organizer reserves the right to cancel, terminate or suspend the Program without prior notice. For the avoidance of doubt, any cancellation, termination, or suspension by the Organizer of the Program shall not warrant any claim or compensation against the Organizer for any losses or damages suffered.

14. The Organizer reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions on the Organizer’s website. Your continued participation in the Program after such changes signifies your acceptance of the new Terms and Conditions. You are advised to regularly review these Terms and Conditions posted on the Organizer’s website of such changes. 

15. The Organizer reserves the right not to honor the Rebate or disqualify the any eligible person from participating the Program if there is suspicion of fraud, any illegal activity, or any activity which is not approved or authorised by the Organizer.

16. By participating in the Program, you agree to be bound by these Terms and Conditions (as modified and varied from time to time) and any decisions of the Organizer. You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer.

17. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.

18. For questions, inquiries and contact information, call us at 1800-81-0958.

19. In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.

1. This IQOS Birthday eVoucher worth RM50 (“IQOS Birthday eVoucher”) is provided by Philip Morris (Malaysia) Sdn Bhd (“Organiser”) and is only available to registered IQOS users who are smokers aged 18 years old or above with IQOS device(s) linked under their names in Malaysia.

2. The IQOS Birthday eVoucher is only limit to one (1) redemption per user on your birthday month only. By redeeming this IQOS Birthday eVoucher, you agree to be bound by these terms and conditions. You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer​.

3. The redemption of this IQOS Birthday eVoucher can be redeemed in any IQOS Authorised Centre or iqos.com only.

4. The redemption of this IQOS Birthday eVoucher can be used for any purchase of device or accessory and the total purchase amount must be at least RM50.00. The IQOS Birthday eVoucher is not stackable with any ongoing promotion prices and is applicable on the Retail Selling Price (RSP) of the device or accessory only.

5. This IQOS Birthday eVoucher is not meant to be used for the purchase of any nicotine or tobacco products.

6. This IQOS Birthday eVoucher is non-transferable and non-exchangeable for cash or other goods, whether in part or full. The Organiser reserves the right at its discretion to substitute the IQOS Birthday eVoucher with other product(s) of approximately equivalent value at any time with prior notice.

7. The Organiser’s decisions on all matters relating to this IQOS Birthday eVoucher will be final and binding.

8. If there is suspicion of fraud or any illegal activity, the Organiser reserves the right not to not honor this IQOS Birthday eVoucher.

9. To the fullest extent permitted by law, the Organiser hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this IQOS Birthday eVoucher. By redeeming this IQOS Birthday eVoucher, you agree that you will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that you may incur, in connection with this IQOS Birthday eVoucher.

10. You may get in touch with IQOS Care Team at 1-800-81-0958 or visit IQOS Authorised Centre for more information. You can find the nearest IQOS Authorised Centre on https://malaysia.iqos.com/en/store-locator

11. If a court or other authority decides that some of these terms and conditions are unlawful or unenforceable, the rest of these terms and conditions will continue to apply.

12. These terms and conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the Malaysian courts.

13. In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these terms and conditions, the English version shall prevail.

1 – 31 July 2025

Offline IQOS.com Voucher
Terms & Conditions & Frequently Asked Questions

1. What is the Offline IQOS.com Voucher about?

This Offline IQOS.com Voucher programme (“Programme”), organised by Philip Morris (Malaysia) Sdn Bhd (“Organiser”), provides Offline IQOS.com Vouchers valued at RM20 per voucher (“Voucher”) to be used only on the purchase of IQOS Iluma One on IQOS.com to all eligible legal aged nicotine users residing in Malaysia who are 18 years old or over.

Legal aged nicotine users who are issued the Voucher are entitled to purchase one (1) IQOS Iluma One device only on IQOS.com subject to these Terms and Conditions. The purchased device must then be registered to the legal aged nicotine users.

2. Who is eligible to receive the Voucher?

This Programme is open to all legal aged nicotine users residing in Malaysia who are: (1) 18 years old or over; (2) residing in Malaysia; and (3) yet to register as IQOS users or registered as “Leads” in the IQOS database.

3. What is the validity period of this Programme?

The validity period of this Programme commences from 1 June to 31 July 2025 (both dates inclusive), unless otherwise extended or shortened at PMM’s sole discretion without any prior notice.

4. Can the Voucher be used together with other IQOS-related vouchers, campaigns or programmes?

No. The Voucher cannot be used with any other IQOS-related vouchers, campaigns or programmes. For example, if you use the Voucher to purchase an IQOS Iluma One on IQOS.com, you are eligible for RM20 off only and will not be able to apply any other voucher code on top of it.

5. What are the other terms and conditions?

a. By participating in this Programme, you agree to be bound by these Terms and Conditions (as modified and varied from time to time). You hereby agree the personal data processing stated in privacy notice in https://www.pmiprivacy.com/en/consumer​

b. The Organiser’s decisions on all matters relating to this Programme will be final and binding.

c. The Organiser reserves the right to cancel, terminate or suspend this Programme and/or any Vouchers issued under this Programme without notice. For the avoidance of doubt, any cancellation, termination or suspension by the Organiser shall not warrant any claim or compensation against the Organiser for any losses, damages, liabilities, claims, costs and expenses suffered.

d. The Organiser reserves the right as it deems fit to modify, vary, amend or change any of these Terms and Conditions without notice, and such modification, variance, amendment or change shall become effective upon the posting of the new version of Terms and Conditions on IQOS.com (“Website”). Your continued participation in this Programme after such changes signifies your acceptance of the new Terms and Conditions. You are advised to regularly review these Terms and Conditions posted on the Website of such changes. 

e. The Organiser reserves the right not to accept your participation in this Programme or the usage of the Voucher if there is suspicion of fraud or any illegal activity.

f. To the fullest extent permitted by law, the Organiser hereby excludes all losses, damages, liabilities, claims, costs and expenses arising from or related to this Programme. By participating in this Programme, you agree that you will not hold the Organiser and its employees, representatives and/or agents, liable for any losses, damages, liabilities, claims, costs and expenses that you may incur, in connection with this Programme.

g. You may get in touch with IQOS Care Team at 1800-81-0958 or visit IQOS Authorised Centre for more information. You can find the nearest IQOS Authorised Centre on https://malaysia.iqos.com/en/store-locator

h. If a court or other authority decides that some of these terms and conditions are unlawful or unenforceable, the rest of these terms and conditions will continue to apply. 

i. These Terms and Conditions are subject to the laws of Malaysia. Any legal dispute will be subject to the exclusive jurisdiction of the Malaysian courts.

j. In the event of any inconsistencies between the English version and the Bahasa Malaysia version of these Terms and Conditions, the English version shall prevail.