International assistance

Get support when you're away from home

A person holding a box that contains a booklet on IQOS ILUMA

With you
wherever you
go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

A person with a Jade Green IQOS ILUMA PRIME Holder and Pocket Charger in a full wrap

You’re never
overlooked
overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Two people comparing jade green and bronze taupe IQOS ILUMA PRIME devices

Available in
over 65
countries

Europe. The Middle East. Asia. Latin America. Africa.
Wherever you may be, International Assistance service
covers 65 countries across five continents.