What do I do if my device is broken?

We care about offering you the best possible IQOS experience. In case you have issues with your IQOS device, please first use the self-service support available to help solve the problem with your device. Alternatively, you can contact our Hotline at 1500-975, where an agent will assess the situation and either help you fix it or offer device replacement options including home delivery or pick up location

Contact Us

Can’t find what you’re looking for?

Contact Hotline 1500-975

Hotline hours
Monday to Friday9.00 to 18.00
Saturday10.00 to 17.00
Sunday12.00 to 17.00
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