Your very own IQOS Coach.

A helping hand in getting to know IQOS.

Two people holding IQOS ILUMA devices smile as their friend looks at the IQOS app on her mobile phone. Two people holding IQOS ILUMA devices smile as their friend looks at the IQOS app on her mobile phone.

A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

A person opening a box containing a new IQOS ILUMA.

The proof is in the numbers

Our personal coaches have worked with thousands of smokers just like you. Their one-to-one service has helped lots of adults stop smoking and switch to IQOS. They're ready to help you too.

Two people holding mobile phones sit at a table; one also holds a jade blue IQOS ILUMA PRIME device.

Self Service Options

Hands holding and interacting with the IQOS ILUMA i PRIME device for troubleshooting guidance

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

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First step and how to use IQOS ILUMA i PRIME banner - device placed on a table

First steps

Learn how to use your device and find quick tips.

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FAQs IQOS ILUMA i PRIME - holder and pocket charger facing forward with blue background

FAQs

Find a response to your most common questions.

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Ready to make the switch?

Remember you won’t be alone. Your personal IQOS coach will be in touch to help you get started. All it takes is a click.

A woman opening a package from IQOS.

Let us help you begin your journey

Contact an IQOS coach