Tips to Extend the Battery Life of Your IQOS Device

Fast performance device for busy activities

The tobacco heating device is designed to accompany every IQOS user in any activities throughout the day. IQOS users can enjoy real tobacco satisfaction whenever they wish. To support these needs, IQOS devices have a relatively fast charging feature of 1 minute 50 seconds*. Even though it includes a quick charging feature, IQOS devices can take a long time to charge if users don't take proper care of them. The device performance can be affected by various factors, such as battery life cycle, environmental conditions (weather), and device usage habits.

But don't be too concerned, increasing the lifespan of your IQOS device can be easily achieved through proper habits and handling.

*Charging time of IQOS 3 DUOS Holder is on average: 1 min 50 sec to charge from 0-1 use, 3 min 25 sec to charge from 1-2 use, 5 min 5 sec to charge from 0-2 uses. The initial full charging of IQOS 3 DUOS Holder takes 10 min 05 sec. 

How to take care IQOS batteries to make them last longer

The battery is an important component in IQOS devices, so it is important to keep the battery in good condition. IQOS users can follow these habits to get the best experience of the real tobacco satisfaction, which is similar to caring for electronic gadgets in general:

1. Use a stable power source to charge IQOS device

Avoid using a third-party cable/adapter or charging IQOS from a computer USB port. To charge the IQOS device, be sure to use the authorized IQOS cable and power adapter. Our official IQOS accessories are available here.

2. Unplug the charging cable after it is fully charged

Letting the device be charged for longer than it requires can shorten its battery life. Furthermore, this habit can slow down the device's charging speed.

3. Don’t wait until your battery is completely empty before recharging it

The habit of using device until the battery is completely empty has the potential to degrade its performance. After 20 usages, IQOS users are advised to charge the battery promptly.

4. Store the device in a cool & dry place

The IQOS device may get deteriorate if it is kept in a wet and damp place. Keep the device away from liquids and away from extremes of temperature.

5. Clean your IQOS device regularly

A clean device can provide you with the best tobacco taste experience. Clean the device with IQOS Cleaning Tool & IQOS Cleaning Stick every time you finish a pack of tobacco sticks/HEETS. To learn how to clean your IQOS device, click on this link.

6. Use IQOS device on a daily basis

The technology inside IQOS devices is designed to work regularly. To keep the device running well, don't leave it alone for long periods of time.

IQOS Customer Service

You can read various articles regarding how to maintain your IQOS device, which will assist IQOS users to take better care of their devices by visiting this link

If you are experiencing issues with your IQOS device, IQOS users can reach IQOS Customer Service right away. You can immediately contact our team and we are ready to assist. Here are some ways to connect with the IQOS team:

Hotline: 1500-975

Monday – Sunday 

08:00 a.m. to 10:00 p.m.

Facebook: IQOS Indonesia

Monday – Sunday 

08:00 a.m. to 10:00 p.m.


IMPORTANT INFORMATION: IQOS is not risk-free and delivers nicotine which is addictive. Only for adult users 18+.