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Creating an Account or Registering your IQOS Device

What are the benefits of registration?

As a registered IQOS user, you will be able to order via our complimentary next-day delivery service. Request repeat purchases, track your orders, view your order history, and request returns and refunds via IQOS Care.
In addition, if you opt-in for communications, you will be able to benefit from:

•    Dedicated support to get you started and help you with your IQOS journey.

•    Communication to keep you up to date with IQOS news and the latest product information


Why do I need to Create an Account When Ordering from

Registration is mandatory for purchases in Thus, you can take advantage of many benefits.
If you buy in IQOS stores or through the IQOS advisor, registration is not mandatory, but you will have to prove that you are of legal age.

How can I Register on

You can register directly on our website, in the “Sign in”/ “Register" section, by selecting "Register ". At the end of the registration, you will receive an email with a link to activate your profile within 24 hours.

If you already have an IQOS account, instead, it will be sufficient to click on "Login ", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.

Why do I Need to Confirm my age?

Because IQOS is a product aimed at adults, and therefore we need to verify that all our users are of legal age.

I Have Changed my Address. What Should I do?

Customers can change the delivery address after receiving the delivery notification from our trusted third-party fulfilment partner. Alternatively, they can contact our Customer Care team.

However, you can update your address at any time via your customer account. You can access your customer account on on your account detail. After logging in, please navigate to "My Details" and then "My Addresses" to change your address.

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