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The IQOS Holder and Pocket Charger are designed to be safe electronic devices, when you follow the instructions in the User Guide.
They both comply with the EU consumer electronic safety requirements, shown by the “CE" (European Conformity) symbols on the packaging. You’ll find more details in the User Guide.
If your IQOS device isn’t working, you can reset it.
Still no luck? We’re here to help - get in touch with our Customer Support or ask for help at your nearest IQOS store.
Keep your IQOS device away from water, direct sunlight and heat.
We suggest you don’t leave your IQOS device for extended periods of time in a hot place, such as inside a car, as this could damage the battery or electronics inside.
Charging time may differ depending on IQOS versions**:
• IQOS 3 DUO: It takes approximately 120 minutes to fully charge the Charger.
• IQOS 2.4 Plus: It takes approximately 120 minutes to fully charge the Charger
• IQOS MULTI: It takes approximately 75 minutes to fully charge the device
To charge IQOS you will need to use the IQOS USB Cable and the Power Adaptor provided with the device.
** Charging time may depend on several factors such as: use, configuration of the device, life time of the battery and weather conditions.
Resetting your device is very simple:
IQOS 3 DUO: press and hold the Charger button for 10 seconds, then release.
IQOS 3 MULTI: press and hold the button for 10 seconds, then release.
IQOS 2.4 Plus: press and hold the on/off button together with Bluetooth button for 2 seconds, then release.
You can easily clean your IQOS Holder & IQOS Cap in a few simple steps:
IQOS Holder:
Prepare: Wait for at least 30 seconds to cool down the blade; Remove the cap; Slide open your IQOS Cleaning Tool
Insert: With a straight and gentle gesture, insert the IQOS Cleaning Tool until it touches the bottom of the heating chamber. Do not twist yet!
Clean: Without any further pushing pressure, gently twist IQOS Cleaning Tool 2-3 times. Stop twisting, and extract the Cleaning Tool straight from the Holder. Gently tap the Holder and the Cleaning Tool to remove the tobacco residuals.
Finalize: Use the IQOS Cleaning Stick as a finishing touch by inserting it straight along the chamber. Clean the area of the bottom of the heating chamber by half-arch, but not circular, movements. Remember to not push it or hit against the blade (do not attempt to clean the blade itself, but only the bottom of the heating chamber)
IQOS Cap:
Clean the inside of the IQOS Cap from the top with the IQOS Cleaning Sticks.
Usage tips: Make sure you don’t accidentally start heating your device during cleaning (avoid pressing the Holder button)
Clean the Holder only with a clean and not damaged tool Never use water to clean your IQOS Cleaning Tool or Holder. Avoid contact of IQOS Cleaning Tool or IQOS Cleaning Sticks.
Never use cleaning agents, solvents, chemicals, volatiles, compressed air or any liquids to clean the Holder, the Cap or the IQOS Cleaning Tool.
Do not attempt to clean the blade itself, but only the bottom of the heating chamber
إحترس التدخين يدمر الصحة ويسبب الوفاة - هذا المنتج غير خالٍ من الضرر ويحتوي على النيكوتين، الذي يسبب الادمان
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Please confirm you are an adult user of nicotine or tobacco products.
This website has information about smoke free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Egypt. PMI’s smoke free products are not an alternative to quitting and are not designed as cessation aids.
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