How to reach us
Can't find the answer to your question or is your product not functioning properly? Contact our IQOS Care team directly. We’ll find a solution.
Use our live chat
Chat to our IQOS experts in real time. They’re available every day from 9:00 AM to 12:00 AM. Just send us a message and we’ll answer within seconds.
Contact
Whether via chat, Facebook or by phone: This is how you can contact IQOS CARE, your IQOS support team.
Facebook us
We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.
Send us a tweet
Our Twitter account is available every day from 9:00 AM to 12:00 AM. Tweet us your questions and we’ll get back to you in minutes.
IQOS store finder
You want to visit us in store? Find all IQOS stores, pop-up stores and IQOS corners in Egypt – also in your area.
International assistance
If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know. Free replacements are also possible there.
Deliveries and returns
You’d like to know when your IQOS order is going to arrive? Or how IQOS returns work? You'll find all the information here.
