Back to all questions

How can I register my IQOS device?

In case you purchased your device on, your device will be automatically registered. 
If you purchased your device at one of our distributors, you can register yourself and your device as a new customer with the IQOS database on

Please use the same e-mail address for registration that you used when you made the purchase. 
Registration only takes a few minutes. Simply visit and follow the step-by-step instructions (please have your IQOS device number and mobile phone number ready).
Back to all questions

Was this information helpful?

Glad to know this article helped.
Thank you for letting us know.

Use our live chat

Can‘t find what you are looking for?

Contact our IQOS experts.

Contact hours
Monday to Friday08:00 to 21:00
Contact us
, size='2048.2048'