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How can I register my IQOS device?

In case you purchased your device on, your device will be automatically registered. 

When purchasing an IQOS device in one of our IQOS stores, you can also register your device directly on-site with one of our IQOS experts.

If you have bought your device from a retailer, you can register yourself and your device as a new customer in the IQOS database at .
For registration, please use the same e-mail address you used for purchasing. Registration only takes a few minutes. Simply visit and follow the step-by-step instructions (please have your IQOS device number and mobile phone number ready). 

Can I register other IQOS devices?
You can register additional devices in your IQOS customer profile. Simply go to your profile, click on "My Devices" and then on "Add devices".

The registration offer, consisting of free HEETS/TEREA trial packs, is only valid once exclusively for new customers upon first-time IQOS device registration with the IQOS database.

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