How to reach us.

Can‘t find the answer to your questions or is your product not functioning properly? Contact our IQOS experts directly. We‘ll find a solution.

Use our live chat

Chat to our IQOS experts in real time. They’re available every day from 8:00-21:00. Just send us a message and we’ll answer within seconds. 

Let’s chat

Online-diagnostic tool

Sometimes a quick fix is all it takes. Troubleshoot your IQOS device easily yourself and we'll help you find the solution.

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Contact us

There are several ways you can reach us.

Facebook Support

Find easy and helpful tips and tricks or contact us directly.

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YouTube Support

Support around the clock: Discover our how-to-videos.

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IQOS Hotline

Reach out to our IQOS experts daily from 08:00-21:00 at 0800 1114 767.

Got a question?
Find the answer in our FAQs.

See FAQs

IQOS store finder

You want to visit us in store? Find all IQOS stores, pop-up stores and IQOS corners in Germany – also in your area.

Find a store 

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know. Free replacements are also possible there. 

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Deliveries and returns

You’d like to know when your IQOS order is going to arrive? Or how IQOS returns work? You'll find all the information here.

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