How to reach us.

Can‘t find the answer to your questions or is your product not functioning properly?

Contact our IQOS experts directly. We‘ll find a solution.

Use our Live Chat.

Chat to our IQOS experts in real time. They’re available every day from 8:00-21:00. Just send us a message and we’ll answer within seconds. 

Let’s chat

Online-diagnostic tool.

Sometimes a quick fix is all it takes. Troubleshoot your IQOS device easily yourself and we'll help you find the solution.

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Something we haven't covered?

There are several ways you can reach us.

Something we haven't covered?

There are several ways you can reach us.

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Facebook support
YouTube support
IQOS hotline

Find easy and helpful tips and tricks

or contact us directly.

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Support around the clock:

Discover our how-to-videos.

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Contact our IQOS experts

daily from 08:00-21:00h

via: 0800 1114 767

Facebook support

Find easy and helpful tips and tricks or contact us directly.

Follow us

YouTube support

Support around the clock: Discover our how-to-videos.

Subscribe now

IQOS hotline
Contact our IQOS experts daily from 08:00-21:00h

via: 0800 1114 767

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Got a question?
Find the answer in our FAQs.

See FAQs

IQOS store finder

You want to visit us in store? Find all IQOS stores, pop-up stores and IQOS corners in Germany – also in your area.

Find a store 

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know. Free replacements are also possible there. 

Learn more 

Deliveries and returns

You’d like to know when your IQOS order is going to arrive? Or how IQOS returns work? You'll find all the information here.

Learn more