Get support from IQOS Experts.

A helping hand in getting to know IQOS by connecting with an IQOS Expert through a live chat.

A little help to get you started

Discover the difference the IQOS team of Experts can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device and your HEETS, to being on hand to answer your questions, IQOS Experts are here to guide you and help you take the next step on your switching journey.

Man takes out his IQOS device from the packaging

Ready to make the switch? 

Remember you won’t be alone. IQOS Experts are available to help you get started. All it takes is a click.

Man opening his gold IQOS device

Something we haven’t covered?

There are several ways you can reach out for support.

Use the live chat

Chat with IQOS Experts  in real time. Just send them a message and get your questions answered.

Chat Now

Connect on Facebook

Feel free to message with any questions and get them answered.  9.00 - 19.00

IQOS Facebook Page

Send a tweet

Tweet your questions to get them answered. 9.00 - 19.00

Tweet IQOS

Send an email

Send your questions, they'll be answered shortly.

Email IQOS

No question is too small

Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

Look through the FAQs


Visit the IQOS Customer Care channel

IQOS Youtube channel