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IQOS Friends Programme Terms and Conditions

General Terms and Conditions

  1. The IQOS Friends programme is a Philip Morris South Africa Proprietary Limited (“PMSA”) programme.
  2. By participating in the IQOS Friends programme you confirm that you are: (i) over the age of 18; (ii) an IQOS device user; and (iii) a South African resident.
  3. Your participation in the IQOS Friends programme shall only become active once you have accepted the terms and conditions relating to your participation.
  4. You are only able to participate in the IQOS Friends programme if you have an IQOS device registered in your name.
  5. You further confirm and agree that, as a member of this programme and provider of services to PMSA, you are and shall remain an independent contractor and that these Terms and Conditions shall not be construed to create an association, partnership or joint venture, relationship of principal and agent or of employer and employee between you and PMSA within the meaning of any law. You shall not be considered, nor hold yourself out to be, an agent, employee or partner of PMSA for any purpose. You are not authorized, nor shall you purport to be authorized, to create obligations binding on PMSA in any manner whatsoever.
  6. As an independent contractor you shall be responsible for all income and related taxes with respect to all compensation payable during or as a result of your participation in the IQOS Friends programme and shall not be entitled to, or eligible to participate in, any benefits or privileges given or extended by PMSA to its employees.
  7. The IQOS Friends programme is not a platform for the marketing and/or promotion of IQOS. It is to ensure that adult smokers who have questions related to IQOS are correctly referred to ensure that they receive accurate and non-misleading information.
  8. The IQOS Friends programme is a platform that rewards you (the “Referrer”) for providing services to PMSA either (i) by answering questions related to IQOS from your adult (18+) smoker friends who have asked you for more information about IQOS and by referring those adult smoker friends to PMSA; or (ii) by referring any business and/or group of adult (18+) smoker work colleagues who have asked for more information on IQOS ("SPF Business Rewards"), to PMSA. Any individual adult (18+) smoker who has been referred to PMSA either by way of (i) or (ii) shall be hereafter be referred to as the “Referred Friend”.
  9. Any Referred Friend must not be an existing IQOS user and/or already registered in our database.
  10. If a Referred Friend purchases their first, new IQOS device and registers as a new customer on [iqos.com] through an IQOS representative, in an IQOS store or at an authorized IQOS reseller, the Referrer, will receive a Reward Code that will allow you to access a reward to the value of R200 for the Referred Friend completing and registering their device purchase. The R200 reward can be redeemed in the form of a digital voucher for use at IQOS branded retail stores or any of the third party-retailers available from time to time as selected by PMSA In Its sole discretion and listed on the Iqos.com website. Vouchers are non-divisible, and the value may not be split amongst available voucher options.
  11. Should you elect to redeem the R200 in the form of a voucher which may be used at a third-party company, the terms and conditions in respect of the voucher, inclusive of the time period within which the voucher is to be used, shall be applicable between you and the relevant third-party to the exclusion of PMSA, and you fully indemnify PMSA against any and all liability and risks associated with the use of such voucher.
  12. Reward Codes will only be redeemable via the IQOS Friends customer website and, once redeemed, will be issued via our website in real-time.
  13. PMSA reserves the right to refuse the issuing of any code or reward to a Referrer or the use of a Referrer’s code by a Referred Friend at any time and/or to cancel the Referrer’s registration to this programme if PMSA reasonably believes that the Referrer or Referred Friend is abusing this programme or is otherwise in breach of these terms and conditions.
  14. All new and existing registered IQOS Friends members may from time to time qualify for a trade discount on the price of any IQOS device purchased and have access to exclusive trade partner deals on the condition that they have correctly completed the full registration process to sign-up as an IQOS Friends member. The offering of the trade discount and exclusive trade deal/s by PMSA remains in its’ sole discretion and it reserves the right to, at any given time for the duration of the IQOS Friends Programme, amend and/or withdraw any trade discount and/or trade deal offered to IQOS Friends members.
  15. PMSA reserves the right to amend or terminate the IQOS Friends programme, as well as any offers that may be made in the context of the programme (including the terms thereof), at any time without notice. Any offers that relate specifically to the IQOS Friends programme can be found on the iqos.com website as well is through IQOS stores.
  16. Any changes to the IQOS Friends programme or amended terms and conditions will be available on the iqos.com website. The IQOS Friends terms and conditions on the website at the time a Referrer or Referred Friend uses or signs up to the IQOS Friends programme or performs a referral will be the ones that apply.
  17. You may terminate your participation in the IQOS Friends programme at any time by sending a request to iqos.friends@pmi.com.

SFP Business Rewards

  1. In addition to the general terms and conditions set out above, the following shall apply in the case of SFP (Smoke-free products) Business Rewards:

18.1 You will be notified via email should PMSA confirm an opportunity with the referred business to set up a selling activity.

18.2 On completion of the selling activity, you will be further notified via email in respect of each Referred Friend who purchases their first, new IQOS device and registers as a new customer on [iqos.com] at the selling activity which has taken place in respect of the relevant business. This information will also be reflected in the IQOS customer website on your profile.

18.3 You will be rewarded for a maximum of 10 Referred Friends per business, which have been successfully referred in accordance with the requirements of section 10 above.

18.4 Where a business has already been referred to PMSA by another IQOS Friend, you will not qualify to earn further Rewards for that business referral.

How to refer an adult smoker friend or a business

  1. There are several ways in which you can refer an adult smoker friend or a business to PMSA through the IQOS customer portal:

19.1 By completing the relevant referral form on the IQOS customer portal, either for a business referral or for an individual referral (as applicable);

19.2 By logging onto the IQOS customer portal and sharing the unique referral code, which can be found on your individual profile on the customer portal, with an adult smoker friend through any means of communication that you choose (example: SMS or e-mail). The referral code must then be shared by the Referred Friend with the sales assistant upon purchase of their first IQOS device for your points to be awarded; or

19.3 For a business referral only, by sharing the required business details with an IQOS representative or via an IQOS Customer Care agent.

IQOS Customer Portal

  1. You acknowledge that all registration information supplied and submitted by you is truthful and accurate, and you undertake to maintain the accuracy of the information supplied.
  2. Access and use of the IQOS customer portal requires internet connectivity and data at your own cost. PMSA shall under no circumstances be liable should you be unable to access the customer portal due to lack of data or connectivity issues. IQOS Friends customer portal profiles are not transferable and cannot be shared or used by more than one person.
  3. You will be notified via email should your referral of a legal aged (+18) smoker friend result in a successful sale, and when you receive a Reward Code to the value of R200. This information will also be reflected in the IQOS customer website on your profile. Such payment of the Reward Code will be made via the form of a voucher.
  4. The Reward Codes are only valid for a period of 3 (three) years from date of being allocated against your unique IQOS Friends profile in the IQOS customer portal. The 3 (three) year period is calculated from the first calendar day of the month following the date of allocation unless allocation was done on the 1st calendar day of a month in which event the 3 (three) year period will be calculated from the actual day of allocation. Reward Codes not redeemed within the 3 (three) year period will expire and shall automatically be removed from your IQOS Friends profile in the IQOS customer website upon expiry.
  5. PMSA may from time to time run updates to the IQOS Friends customer website which may result in it being temporarily inaccessible and/or unavailable. IQOS Friends will endeavor to limit any downtime to a minimum and where practically possible, out of normal business hours.

By registering to the IQOS Friends programme on the IQOS customer website and acceptance of these Terms & Conditions you consent to receive electronic communications from us from time to time in relation to this programme and related to IQOS, in order to allow you to properly respond to questions you receive from your adult smoker friends on IQOS. By participating in the IQOS Friends programme you acknowledge and accept the privacy notice which can be found here: https://www.pmiprivacy.com/global/en/business-partner/