30-Sep-2026
Pause like a pro: How to fix IQOS ILUMA i PRIME Pause Mode issues.
Imagine this: You’re in the middle of a satisfying smoke-free experience with your IQOS ILUMA i or IQOS ILUMA i PRIME device in hand when you’re unexpectedly interrupted by a knock at the door.
Pause Mode on the IQOS ILUMA i PRIME and IQOS ILUMA i lets you conveniently pause your experience and pick up right where you left off.
Note: IQOS ILUMA i PRIME and IQOS ILUMA i devices function in the same way and have the same advanced features, but there are aesthetic differences which set them apart.
The Pocket Charger of the IQOS ILUMA i mid-range device features our original tilt-door design and the Holder has a black Touch Screen, while our top-of-the-range device, IQOS ILUMA i PRIME, has a stylish wrap closure and colour-matched Touch Screen.
How IQOS ILUMA i PRIME Pause Mode works
Pause Mode functionality allows you temporarily stop your experience for up to 8 minutes and then resume it. However, it’s important to know exactly how Pause Mode works on the IQOS ILUMA i PRIME device and what to do if you’re struggling to activate it.
Keep in mind:
· Pause Mode is only available when Performance Mode is switched on in your IQOS app settings.
· When pause is activated, Performance Mode gives you up to 2 consecutive experiences and you can only pause during one of them.
· pause will be available for activation within the first 3 minutes or 8 puffs of the experience.
· The FlexPuff feature will be unavailable during the same experience.
How to activate the Pause Mode setting for IQOS ILUMA i PRIME
Before use IQOS ILUMA i Pause Mode, ensure that both Pause Mode and Performance Mode are switched on in the IQOS app. Here’s what to do:
1. Open the IQOS app on your mobile device.
2. First, go to Settings > FlexBattery > Performance Mode.
3. Then, go to Settings > Pause Mode.
How to tell if IQOS ILUMA i PRIME Pause Mode is available during an experience
Within the first 3 minutes or 8 puffs of the experience, you can pause for up to 8 minutes using the IQOS ILUMA i PRIME Pause Mode feature.
Here’s how to start a pause:
1. Look for 2 short vertical lines at the top of the Touch Screen. These indicate that Pause Mode is available in your current experience.
2. To pause for up to 8 minutes, swipe down across the entire Touch Screen. 4 vertical lines will be displayed.
Why IQOS ILUMA i PRIME Pause Mode is not working
Possible reasons why you cannot use Pause Mode:
· IQOS ILUMA i PRIME features not activated: Pause Mode will not work unless both Pause Mode and Performance Mode are turned on in the IQOS app.
· Eco Mode is on: IQOS ILUMA i PRIME Pause Mode is not available in Eco Mode. Go to the FlexBattery setting in the IQOS app and switch to Performance Mode.
· Too late in the experience: Beyond the first 3 minutes or 8 puffs of the experience, Pause Mode is unavailable.
· Pause Mode already used: Pause Mode is only available once during the experience.
· Incorrect gesture: When you take longer than 0.5 seconds or use the wrong gesture, your device won’t recognise it.
· Battery degradation: There may be a charging- or battery-related issue that affects Pause Mode availability. Try resolving charging issues
How to resolve IQOS ILUMA i PRIME Pause Mode issues
When you’re faced with IQOS ILUMA i PRIME Pause Mode issues, try these tips:
· Enable IQOS ILUMA i PRIME advanced features: To use Pause Mode, first make sure your IQOS app has all relevant modes switched on, including both Performance Mode and Pause Mode.
· Gesture correctly and quickly: Try holding the Holder in one hand and quickly swipe up across the entire touch Screen with the index finger of the other hand. A movement slower than 0.5 seconds is not recognised.
· Check your device for damage and faults: It’s possible that another component of the device is causing the issue. Check if all parts of your device are working properly, or if a firmware update or device reset is needed.
There you have it. You’re now armed with the information you need to swiftly solve IQOS ILUMA i and IQOS ILUMA i PRIME Pause Mode issues. Need further support? Start online troubleshooting
Useful information:
How to activate Performance Mode
This product is not risk-free and provides nicotine, which is addictive. Only for
use by adults.
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