Terms and Conditions for Lending Program


1.      Application of Terms

These terms and conditions (“Terms”) are applicable to and govern your participation in the IQOS lending program (“Lending Program”) which allows the legal age smoker or user of other nicotine products, who resides in Egypt (“Participant”) to try IQOS for the duration of 14 days. (“Lending Period”).

You should read these Terms carefully as they affect your legal rights and govern your relationship these Terms upon notice at any time Philip Morris Affiliate Misr L.L.C (“We” or “Philip Morris Misr”).

By participating in the Lending Program, you agree to be bound by these Terms. If you do not agree or cannot comply with these Terms, then you are not permitted to participate in the Lending Program. No modification of these Terms by you is permitted unless Philip Morris Misr expressly agrees in writing.

We also reserve the right to amend the terms at any time at our discretion.

2.      Eligibility:

You are only eligible to participate in the Lending Program, if you satisfy the following conditions:

(i) You are a smoker or user of IQOS or other nicotine products, aged over 18 years old;

(ii) Your main residence is in Egypt;

(iii) You do not have any current open Lending Program case;

(iv) You have never bought the current IQOS product on offer for lending (“IQOS Device”), from any of our authorized touchpoints or website(s) and do not have any linked IQOS device with the same generation on offer or lending, in our database; Any Participant can benefit from the Lending Program one (1) time only or whenever a new generation of the IQOS Device is available.

(v) You must provide a banking card details to pay for the Terea bundle as mentioned in the section below. These card details will be stored and processed by our payment service provider [Checkout.com]. [Checkout.com] handles all data encrypted (SSL) and your data is not accessible to external parties. In the event that the company fails to transact the residual amount from the Participant’s bank card at the end of the Lending Period, the company reserves the right to use all of its available resources to retrieve the residual amount including and not limited to debt collectors.

(vi) You are not using a bank card that has been flagged by Philip Morris Misr’s payment service provider for prior fraudulent activities.

3.      Start of Lending Period

Participant is considered to have completed his/her Lending Program when these steps have been completed:

           i. The Participant decides to enter the Lending Program upon which he/she chooses the IQOS Kit color, and the Terea flavor. The Participant can take part in a short quiz (Flavor Advisor) to better assist him/her in choosing the flavor that could provide the best IQOS experience. The Participant will be immediately charged the value of the Terea bundle at the conclusion of the interaction and the remaining value shall be tokenized onto the Participant’s bank card. The Participant can also benefit from the referral program at this point where the remaining value that will be transacted at the conclusion of the Lending Program will be decreased by the amount of the referral program applicable.

4.      End of Lending Period:

At the end of the Lending Period, you should provide us with your final decision to purchase or return the IQOS Device, if you fail to do so, you will be automatically charged for the remaining value of the IQOS Device with no possibility for refund. The company reserves the right to change the value at any time of the IQOS Device for the Lending Program, the Terea bundle associated with this Lending Program, and the value and type of any other reward or promotion offered to Lending Program Participants, upon notification.

If you choose to purchase the IQOS Device, it cannot be returned nor refunded and Philip Morris Misr will transact the remaining value of the IQOS Device. This transaction is done automatically by Phillip Morris Misr’s payment service provider. The total value of the transaction is the remaining amount that has been communicated to the Participant during the beginning of the Lending Program prior to completing the purchase of the Terea bundle.

You may end the Lending Program at anytime prior to the end of the Lending Period, by contacting the company through our customer care channel or IQOS.com.

If you choose not to purchase the IQOS Device, it must be returned as per the following conditions:

1. The IQOS Box, Holder, Pocket Charger, Charging Cable, and Charging Socket are all accounted for and returned;

2. All items that are returned are the same items that were given to the Participant at the start of the Lending Program (the IQOS Box, IQOS Holder and Pocket Charger barcodes are the same barcodes that were given to the Participant at the start of the Lending Program.)

3. Terea bundles purchased by the Participant may not be returned nor refunded, even if they are still sealed;

4. In the event that an item is missing, we will be reaching out to the Participant to organize another day for pickup of the remaining item(s).

5. In the event that not all the items are returned within ten (10) calendar days following the end of the Lending Period, the Participant will be automatically charged the total value of the IQOS Device.

6. Returns of all IQOS Devices are initiated by the Participant by contacting the customer call center mentioned below or through IQOS.com in order to arrange a courier pickup at your place of convenience. Returns for Lending Program cannot be done in our physical touchpoints.

5.      Social Media

We kindly ask you not to provide any testimonials/endorsements on your private social media accounts and not to promote or advertise Philip Morris Brands on social and other digital media.

6.      Laws & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Arab Republic of Egypt. You irrevocably submit to the exclusive jurisdiction of the courts of Cairo, Egypt for disputes arising from or related to these Terms.

7.      Indemnification

Philip Morris Misr shall not be liable to the maximum extent permitted under applicable law whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any direct losses, loss of profits, sales, revenues or savings, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising or otherwise resulting from your participation in the Lending Program.

8.      General Terms:

8.1 Philip Morris Misr neither seeks nor expects to directly or indirectly (i) receive, in return for your participation in the Lending Program, any specific favor or concession, including obtaining or retaining business or any improper advantage for itself or any of its affiliates, now and in the future, or (ii) to improperly influence your independent business judgment.

8.2 We reserve the right to exclude a Participant from the Lending Program at any time without cause.

8.3 Creating multiple accounts with the intent of benefiting from additional Lending Programs or otherwise, is not allowed. In the case that we discover intentional or suspected fraud we reserve the right to terminate the Participants’ account.

8.4 You shall not be considered nor hold itself out to be, an agent, employee or partner of Philip Morris Misr for any purpose and is not authorized, nor shall it purport to be authorized, to create obligations binding on Philip Morris Misr in any manner whatsoever.

8.5 Use of personal data: When you participate in the Lending Program, Philip Morris Misr will use data about you as described in its privacy notice, available here: https://pmiprivacy.com/en/consumer. This use includes sharing data about you with affiliates of Philip Morris Misr, and to other service providers, in each case which may be either in the same country as you, or in other countries. Our affiliates, and our and their service providers are located in many countries throughout the world, including in particular the EEA, Switzerland, the USA, Canada, India, the Philippines, Indonesia, and Australia. In all cases, appropriate security measures for the protection of personal data will be applied in those countries or territories, in accordance with applicable data protection laws. We implement appropriate technical and organizational measures to protect personal information that we hold from unauthorized disclosure, use, alteration or destruction. Where appropriate, we use encryption and other technologies that can assist in securing the information you provide. We also require our service providers to comply with strict data privacy and security requirements.

How to Contact Customer Care

Please contact us via live chat, Facebook messenger, and calls for any questions you may have about these Terms.