If you’re finding it hard to insert your HEETS stick, please check to see if:
• there’s any tobacco residue left in the Holder
• the heating blade is clean, and
• the Holder cap is fully closed.
Then try pre-heating the IQOS Holder before you insert the HEETS tobacco stick.
If you have a IQOS 2.4, IQOS 2.4 PLUS, IQOS 3 or IQOS 3 DUO device:
• Press the Holder button to start heating
• Wait for two to three seconds
• Gently insert the tobacco stick
If you have a IQOS 3 MULTI device:
• Open the lid
• Press the button to start heating
• Wait for two to three seconds
• Gently insert the tobacco stick
If you’re still finding it hard to insert your HEETS stick, get in touch with our Customer Support , visit your nearest IQOS store or ask an IQOS coach to visit you.