An IQOS ILUMA ONE lies on a leather surface.

Online device diagnostics for your IQOS ILUMA ONE.

Here you will find help for the most common problems. Start our online device
diagnostics to find the solution for your IQOS ILUMA ONE in a few simple steps.

Here you will find help for the most common problems. Start our online device diagnostics to find the solution for your IQOS ILUMA ONE in a few simple steps.

Start diagnosis

Someone inserts a TEREA tobacco stick into an IQOS ILUMA ONE.

Can't insert the TEREA tobacco Stick?

Another TEREA tobacco stick may have broken off in the device. Try to remove the part of the tobacco stick stuck in the device with a toothpick.

Someone is holding an IQOS ILUMA ONE with a TEREA tobacco stick inserted.

The white LEDs gradually turn off during your application?

This indicates the progress of your use. When you feel another vibration and only one light pulses white, your IQOS experience is almost over (30 seconds or 2 puffs remaining). Remove the tobacco stick and close the cap.

An IQOS ILUMA ONE with a TEREA tobacco stick inserted and the lights flashing.

All lights flash white twice and then turn off?

Your IQOS ILUMA ONE may be outside the operating temperature range of 0°C to 40°C. Warm up your device or let it cool down.

Someone at a mixing desk is holding an IQOS ILUMA ONE with the yellow LED light flashing.

The lower LED lights up yellow?

Press the button on your IQOS ILUMA ONE to check the battery status. If the lower LED is yellow, the battery charge level is low. Charge your IQOS ILUMA ONE with the included power adapter and charging cable. For a full charge, the device must be plugged in for at least 75 minutes. When the battery is fully charged, all lights will glow solid white and then turn off.

Jemand hat ein IQOS ILUMA ONE in der Hand, bei dem die rote LED Leuchte blinkt.

The lower LED flashes red?

There might be an error. Please try to reset your IQOS ILUMA ONE. If the red light remains on, perform an online error diagnosis.

Someone resets their IQOS ILUMA ONE with a TEREA tobacco stick inserted.

You want to reset your IQOS ILUMA ONE?

Press the button on the IQOS ILUMA ONE for 7 seconds and then release it. The LEDs on the status bar switch off, flash twice and then light up again to confirm the reset.

Someone is holding a silver IQOS ILUMA ONE Holder with an inserted TEREA tobacco stick.

The TEREA tobacco stick tobacco vapor is not normal?

	Make sure that the TEREA tobacco stick was not accidentally used twice. Check whether only a single TEREA tobacco stick does not fit properly - this can happen occasionally.
	Make sure that the TEREA tobacco stick has been inserted correctly according to the instructions in the operating manual.
	TEREA packs should not be stored in an environment that is too humid or too dry. This may affect the quality.

IQOS LUMA is designed to be used only with TEREA tobacco sticks. Do not use IQOS LUMA and TEREA tobacco sticks with previous IQOS generations (IQOS ORIGINALS or older), as this may cause damage to your device. IQOS ILUMA cannot be used with HETS tobacco sticks. TEREA tobacco sticks contain sharp metal parts which can cause serious injury if swallowed. Do not disassemble TEREA tobacco sticks, never swallow them and always keep them out of the reach of children. Do not insert the IQOS ILUMA holder into chargers of previous IQOS tobacco heaters and vice versa. Find more information here.

IQOS ILUMA
ONE operating
instructions

IQOS ILUMA ONE operating instructions

In the IQOS ILUMA ONE instruction manual you will learn in detail how your device works and what it can do.

Download IQOS ILUMA ONE instruction manual

Jemand steckt einen TEREA Tabakstick in ein silbernes IQOS ILUMA ONE Gerät

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