International Assistance

Care where you are

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work, we're only a call away.
From abroad, you can reach us between 08:00 and 21:00 German time using the free hotline
+800 2559 2559.
If the international hotline is not available, you can also contact us via the non-free phone number
+41 (0)215 478 888.

Woman checking her mobile with a IQOS device on the table

You’re never overlooked overseas 

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 40 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International assistance service covers 40 countries across five continents.

Gold IQOS DUO on a laptop

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service and free replacement, when you're away.

Register

Something we haven’t covered?

There are several ways you can reach us.


Live chat

Chat with one of our experts at any time via the IQOS live chat. 

Let's chat


Facebook support

Find easy and helpful tips and tricks or contact us directly.

Follow us

YouTube support

Support around the clock: Discover our how-to-videos.

Subscribe now

FAQs

Browse our FAQs and find helpful answers to your questions.

Find answers