I am abroad and my IQOS ORIGINALS device is not working, what can I do?
- If you need support while you’re away from home, our International Assistance program can help via this toll-free number: +800 2559 2559 (available between 08:00 and 21:00 German time). Available exclusively for registered IQOS users, our myIQOS experts can help by troubleshooting and, if required, replacing your device while you’re abroad.
- Before you travel, why not learn more about the International Assistance program
- International support is available in the following countries.
Albania
Armenia
Aruba
Austria
Bahrain
Bosnia
Bulgaria
Canada
Colombia
Costa Rica
Croatia
Curacao
Czech Republic
Denmark
Dominican Republic
Egypt
Estonia
France
Georgia
Germany
Greece
Greek Cyprus
Guatemala
Indonesia
Israel
Italy
Japan
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
La Reunion
Latvia
Lebanon
Lithuania
Malaysia
Mexico
Moldova
Montenegro
Morocco
Netherlands
New Zealand
North Macedonia
Palestine
Philippines
Poland
Portugal
Romania
Russia
Saudi Arabia
Serbia
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Tunisia
Turkish Cyprus
Ukraine
United Arab Emirates
United Kingdom
Uzbekistan
Aruba
Austria
Bahrain
Bosnia
Bulgaria
Canada
Colombia
Costa Rica
Croatia
Curacao
Czech Republic
Denmark
Dominican Republic
Egypt
Estonia
France
Georgia
Germany
Greece
Greek Cyprus
Guatemala
Indonesia
Israel
Italy
Japan
Jordan
Kazakhstan
Kuwait
Kyrgyzstan
La Reunion
Latvia
Lebanon
Lithuania
Malaysia
Mexico
Moldova
Montenegro
Morocco
Netherlands
New Zealand
North Macedonia
Palestine
Philippines
Poland
Portugal
Romania
Russia
Saudi Arabia
Serbia
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Tunisia
Turkish Cyprus
Ukraine
United Arab Emirates
United Kingdom
Uzbekistan
