Mar 12, 2021

Our Call & Meet Service

Support directly on site.

In addition to the existing Call & Collect service we are expanding our service offering for you. From now on, you can book time-limited appointment slots within the concept of Call & Meet for expert advice on our products, such as devices, accessories and HEETS, from our store experts directly on site.

However, as the situation continues to develop very dynamically, we can only offer you this service as long as the seven-day incidence of the respective county permits. Information and current data on this can be found on the homepage of your federal state or the RKI.
If, due to increasing numbers of infections, the Call & Meet service can no longer be offered, Call & Collect will still be available to you.

In order to comply with the hygiene concept and, if necessary, to be able to ensure complete tracking, we will collect your contact details on site in accordance with the applicable legal regulations. We ask for your understanding.

How does the appointment booking for Call & Meet work?

You have the option to contact one of our stores either by phone or email to make an appointment.

As part of Call & Meet, we also offer an exchange of your defective device. Please call one of our stores for an appointment.

Please note: Due to current infection control measures, it is necessary to present a date-negative corona test result when entering the IQOS store and to wear an FFP2 mask while in the store.

In which IQOS Stores can I use the Call & Meet service?

The service is now available in most of our IQOS stores. The best way to find out whether your store is currently offering Call & Meet or Call & Collect is to contact the respective store directly in advance.

Here you will find an overview of all phone numbers and email addresses of the participating IQOS stores to book your appointment:

IQOS Store Phone  
IQOS Store Berlin Alexa Einkaufszentrum 030-62930801 Email
IQOS Store Berlin Boulevard 030-62930814 Email
IQOS Store Berlin Hackescher Markt 030-62930817 Email
IQOS Shop-In-Shop Berlin Gesundbrunnen 030-62930072 Email
IQOS Shop-In-Shop Berlin Linden-Center 030-62930073 Email
IQOS Store Berlin Tauentzienstraße 030-62930802 Email
IQOS Store Berlin Wilmersdorfer Arcaden 030-62930795 Email
IQOS Pop-Up Store Dortmund Thier Galerie 0231-58690307 Email
IQOS Store Dresden Altmarkt Galerie 0351-41891013 Email
IQOS Store Düsseldorf Flingerstraße 0211-97532908 Email
IQOS Store Essen Limbecker Platz 0201-85892975 Email
IQOS Store Frankfurt Zeil 069-34868391 Email
IQOS Shop-In-Shop Hamburg AEZ 040-22853263 Email
IQOS Store Hamburg Mönckebergstraße 040-22851893 Email
IQOS Store Hannover Ernst August Galerie 0511-95731559 Email
IQOS Store Köln Schildergasse 0221-95491241 Email
IQOS Store Mainz Am Brand 06131-6367011 Email
IQOS Store Mannheim Planken 0621-87754683 Email
IQOS Store München Marienplatz 089-21528178 Email
IQOS Store München OEZ 089-21528174 Email
IQOS Store Munich Pasing Arcaden 089-21528176 Email
IQOS Store Munich Riem Arcaden 089-21528195 Email
IQOS Store Nuremberg Ludwigsplatz 0911-36065083 Email
IQOS Store Stuttgart Königstraße 0711-34207941 Email
IQOS Store Wiesbaden Langgasse 0711-34207941  Email

We look forward to welcoming you back to one of our stores!