Back all questions

How can I check the IQOS 3 DUO Holder status for available uses?

You can check the Holder status (How many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:

To check the status on the Holder:
• Press and release the button of the Holder:
- 2 lights – ready for two uses
- 1 light – ready for one use
- No light – Holder not charged

To check the Holder status on the Pocket Charger*:
• Press and release the Pocket Charger button
- 2 lights – ready for two uses
- 1 light – ready for one use

*If an IQOS customer uses a mixed version of the IQOS 3 DUO Holder with the IQOS 3 Pocket Charger, it can be that in some cases the firmware of IQOS 3 Pocket Charger should be upgraded in order to be able to recognize when the Holder is ready for 1 use.

Additional Things To Do

Go to Store Locator Go to Home Page

Let's chat

Can’t find what you’re looking for?

Contact our Customer Service team

Live chat hours

  • Ask a question 9.00 to 19.00


Was this information helpful?

Glad to know this article helped

Thank you for letting us know