Back all questions

How can I check the IQOS 3 DUO Holder status for available uses?

You can check the Holder status (How many uses are available without recharge) in two ways – either on the Holder itself or on the Pocket Charger:

To check the status on the Holder:
• Press and release the button of the Holder:
- 2 lights – ready for two uses
- 1 light – ready for one use
- No light – Holder not charged

To check the Holder status on the Pocket Charger*:
• Press and release the Pocket Charger button
- 2 lights – ready for two uses
- 1 light – ready for one use

*If an IQOS customer uses a mixed version of the IQOS 3 DUO Holder with the IQOS 3 Pocket Charger, it can be that in some cases the firmware of IQOS 3 Pocket Charger should be upgraded in order to be able to recognize when the Holder is ready for 1 use.
 

Additional Things To Do

Go to Store Locator Go to Home Page
Back all questions

Let's chat

Can’t find what you’re looking for?

Contact our Customer Service team

Live chat hours
Ask a question9.00 to 19.00
All 7 days
OTHER WAYS TO CONTACT US

Was this information helpful?

Glad to know this article helped
Thank you for letting us know