My DUO device only has one light that activates now, can I still avail of the functioning

My DUO device only has one light that activates now, can I still avail of the functioning code?

Yes, as long device is complete (charger and holder), linked to your existing IQOS.com account, and genuine. For DUO specifically with only 1 light, best next action is to go through firmware upgrade to see if issue is addressed.

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