Support

Accidental coverage

You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.

*Holder and charger replaced each once, on top of the commercial warranty.

Rapid Replacement

Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.

 

International assistance

Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*

*Only available in countries where IQOS is already sold (except in the USA).

2 years commercial warranty

Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.

Support Program​

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.​

IQOS 3 DUO Firmware upgrade

Update now your IQOS 3 DUO to the latest version of the firmware. This new version improve longevity and performance of your IQOS 3 DUO battery.*

Read more

*The longevity of your IQOS 3 DUO battery depend on many factors including: usage regime, device settings, battery age and environmental conditions.

Accidental coverage

You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.

*Holder and charger replaced each once, on top of the commercial warranty.

Rapid Replacement

Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.

 

International assistance

Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*

*Only available in countries where IQOS is already sold.

2 years commercial warranty

Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.

Support Program​

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.​

Accidental coverage

You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.

*Holder and charger replaced each once, on top of the commercial warranty.

Rapid Replacement

Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.

 

International assistance

Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*

*Only available in countries where IQOS is already sold.

2 years commercial warranty

Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.

Support Program​

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.​

Accidental coverage

You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.

*Holder and charger replaced each once, on top of the commercial warranty.

Rapid Replacement

Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.

 

International assistance

Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*

*Only available in countries where IQOS is already sold.

2 years commercial warranty

Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.

Support Program​

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.​

Accidental coverage

You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.

*Holder and charger replaced each once, on top of the commercial warranty.

Rapid Replacement

Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.

 

International assistance

Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*

*Only available in countries where IQOS is already sold.

2 years commercial warranty

Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.

Support Program​

Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.​

We're here to help

Message us

Send us your query. We will respond as soon as possible.

contact.fr@iqos.com

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