Take care, we care

We are here for you.

  • My First steps with IQOS

    Find out how to best use your IQOS device.

    LEARN MORE

  • Online self-diagnostic

    Get support to fix your IQOS with our online IQOS self-service tool in a few steps.

    Start now

Get more support with CarePlus

  • A service package for you to enjoy tailored support
  • Benefit from a 2 years commercial warranty as well as accidental damage coverage, fast replacement solutions and so much more.
  • Add your device to your account and activate IQOS CARE PLUS.
Learn more

Frequently asked questions

Let's chat

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Contact our Live Chat :

Live chat hours
Monday to Friday08.00 to 22.00
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