SUPPORT

Take care, we care

We are here for you.

My First steps with IQOS

Find out how to best use your IQOS device.
LEARN MORE
Online self-diagnostic

Get support to fix your IQOS with our online IQOS self-service tool in a few steps.
Start now

Get more support with CarePlus

A service package for you to enjoy tailored support
Benefit from a 2 years commercial warranty as well as accidental damage coverage, fast replacement solutions and so much more.
Add your device to your account and activate IQOS CARE PLUS.

Learn more

Frequently asked questions

Let's chat

Can’t find what you’re looking for?

Contact our Live Chat :

Live chat hours

Monday to Friday08.00 to 22.00

SaturdayClosed

SundayClosed

OTHER WAYS TO CONTACT US

IQOS use is not risk-free and is for adult smokers only. IQOS is to be used with tobacco units delivering nicotine which is addictive.

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Take care, we care

My First steps with IQOS

Online self-diagnostic

Get more support with CarePlus

Frequently asked questions

Let's chat