Support
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold (except in the USA).
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
Update now your IQOS 3 DUO to the latest version of the firmware. This new version improve longevity and performance of your IQOS 3 DUO battery.*
*The longevity of your IQOS 3 DUO battery depend on many factors including: usage regime, device settings, battery age and environmental conditions.
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold.
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold.
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold.
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
You have accidentally damaged your IQOS and it is not working anymore ? We replace your holder and or your charger for free with a brand new device*.
*Holder and charger replaced each once, on top of the commercial warranty.
Your device is faulty and you are eligible to a replacement ? Our Customer Service, available from 8am to 10pm 7/7, picks up fast and provides you with a personnalized replacement solution.
Present in more than 70 countries accross the world, we support you beyond borders with a dedicated Customer Service. Call at 00 800 2559 2559 and you’ll be taken care of by a French speaker agent.*
*Only available in countries where IQOS is already sold.
Your device is not functioning ? Fix your IQOS with our online self-service tool or contact us at 0800 814 814. We will confirm your eligibility and replace your device.
Need support using your IQOS? How about some tips and tricks? Just ask your IQOS Coach. They’re ready to help.
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