Step 1: Log in to IQOS.com with your credentials and open your IQOS profile by clicking on the account icon in the upper taskbar.
Step 2: Select the Pocket Charger via the menu item “My Devices“ and click on “View details“.
Important: If you have not yet added your IQOS device to your profile, please do so before proceeding.
Step 3: Click on the “Device settings“ field and follow the instructions to connect the Pocket Charger to the IQOS app via USB cable to ensure stable connectivity and not lose connection during the update.The IQOS app is only available through the web interface on IQOS.com, so you don't need to download it.
Step 4: After successful pairing, please click on the menu item “About my device“ – here you can check and update the firmware of your IQOS Pocket Charger as well as your Holder. Please follow the instructions in the app for this.
Important: Your IQOS Pocket Charger and IQOS Holder each have separate firmware. You can update the firmware of your IQOS charger using a USB cable. This connection is required to ensure update speed and stability. The firmware of the IQOS heater can only be updated when the heater is inserted into the pocket charger and the charger is connected to a computer or laptop with a USB cable.
To update the software, you can also visit our IQOS stores or IQOS partner stores and ask the staff to check or update directly. Or you can contact the IQOS Customer Care Center on 800 413 413. Our advisor will check your equipment remotely and advise on how to proceed.
Step 2: Select the Pocket Charger via the menu item “My Devices“ and click on “View details“.
Important: If you have not yet added your IQOS device to your profile, please do so before proceeding.
Step 3: Click on the “Device settings“ field and follow the instructions to connect the Pocket Charger to the IQOS app via USB cable to ensure stable connectivity and not lose connection during the update.The IQOS app is only available through the web interface on IQOS.com, so you don't need to download it.
Step 4: After successful pairing, please click on the menu item “About my device“ – here you can check and update the firmware of your IQOS Pocket Charger as well as your Holder. Please follow the instructions in the app for this.
Important: Your IQOS Pocket Charger and IQOS Holder each have separate firmware. You can update the firmware of your IQOS charger using a USB cable. This connection is required to ensure update speed and stability. The firmware of the IQOS heater can only be updated when the heater is inserted into the pocket charger and the charger is connected to a computer or laptop with a USB cable.
To update the software, you can also visit our IQOS stores or IQOS partner stores and ask the staff to check or update directly. Or you can contact the IQOS Customer Care Center on 800 413 413. Our advisor will check your equipment remotely and advise on how to proceed.
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