Terracotta IQOS ILUMA i device above its charger, with red background

IQOS ILUMA i

Care you can count on

Terracotta IQOS ILUMA i device above its charger, with red background

IQOS ILUMA i

Care you can count on

Hand holding an IQOS ILUMA i device

First steps

Learn how to use your IQOS ILUMA i device and find quick tips.

Breeze Blue IQOS ILUMA i device inside its opened charger

FAQs

Find a response to your most common questions.

IQOS ILUMA i device standing in front of two chargers of different colours

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i device.

Hands unboxing an IQOS ILUMA i device

Accidental Damage Coverage

Get a free device replacement if yours is accidentally damaged.

Hand holding an IQOS ILUMA i device

International Assistance

Get support when you're away from home.

Got a question?

Find the answer in our FAQs.

See FAQs

IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and SMARTCORE STICKSTM with previous IQOSTM generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKSTM. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

Visit important information.