Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.