Care you can count on

Care you can count on

Turquoise IQOS Originals One device on a coffee table."

First steps

Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience

IQOS Originals One heated tobacco device, next to a turquoise guitar.

Complete service: Professional Device care

Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home.

Turquoise IQOS Originals One device on a painting, next to a coffee cup.

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Turquoise IQOS Originals One device on a coffee table

Accidental Damage Coverage

If you accidentally damage your IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

IQOS box home delivery.

If you are entitled for a replacement, with our rapid replacement service you wont’ have to wait too long for a new device to arrive or even leave your home.

Turquoise IQOS Originals One device on a coffee table.

International Assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*.

Got a question?
Find the answer in our FAQs.

FAQs