Care you can count on.
Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.

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Get support

Get all-round support from the moment you choose IQOS.

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How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Online troubleshooting tools for you to fast-track fixing your device.

*Services available upon device registration. Terms and conditions apply.

A Jade Green IQOS ILUMA PRIME Pocket Charger and Holder.

Got a question?

Find the answer in our FAQs.

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We’re here for you in-store or at your fingertips. You choose.

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Store locator

Find a local IQOS shop with our store locator

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Phone

Give us a call on 1-800-500-555