Green IQOS ILUMA i PRIME device above its charger, with red background

IQOS ILUMA i PMIRE

Care you can count on

Green IQOS ILUMA i PRIME device above its charger, with red background

IQOS ILUMA i PMIRE

Care you can count on

Garnet Red IQOS ILUMA i PRIME device above its charger

First steps

Learn how to use your IQOS ILUMA i PRIME device and find quick tips.

Breeze Blue IQOS ILUMA i PRIME device standing near its charger

FAQs

Find a response to your most common questions.

Hands exchanging two IQOS ILUMA devices

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS ILUMA i PRIME device.

Hands unboxing an IQOS ILUMA i PRIME device

Accidental Damage Coverage

Get a free device replacement if yours is accidentally damaged.

Hand holding an IQOS ILUMA i PRIME device

International Assistance

Get support when you're away from home.

Got a question?

Find the answer in our FAQs.

See FAQs

IQOS ILUMATM is designed to be used only with SMARTCORE STICKSTM. Do not use IQOS ILUMATM and SMARTCORE STICKSTM with previous IQOSTM generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE STICKSTM. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

Visit important information.